Mistore.se Reviews 

​I bought a Xiaomi Air Fryer from Mistore.se, and after only 8 months, a big part of the non-stick coating inside the basket peeled off.
I always followed the manual carefully: I never used metal tools or abrasive sponges to clean it
This is not a small scratch, we're talking about a large section of the coating just failed and came off, and it gets worse every time I cook.
Oil gets under the layer, food sticks, and loose pieces can fall out when I empty it. This clearly ruins how the air fryer works.

​Since the product is completely under warranty (bought 8 months ago), I asked support only for a new basket.
At first, they kept insisting it was just a cosmetic issue. After many emails, they finally had to admit that they understood my concern because the damage is actually on the cooking surface and not just on the outside.

​But even after admitting this, they still refused to help. They just said the material is non-toxic and called it "normal wear and tear."
For them, the warranty only works if the machine stops turning on. There was no real effort to meet me halfway, except for a small discount that doesn't even cover a new basket.

​To be honest, the air fryer itself was great and I was very happy with it. Xiaomi products are usually valid, but this experience has made me seriously reconsider buying from them again. It shows an absolutely anti-consumer attitude. If you have even a minor defect, customer support is simply useless and will not help you.
I am deeply disappointed, as I really expected a basic level of support for a brand-new appliance

Ordered the Xiaomi robot vaccum s20 and it arrived with a faulty battery.

After charging the Vaccum for multiple days it only runs for a couple of seconds. even though it is supposed to be ”fully charged” in the Xiaomi app.

Have tried to reach mistore.se support to make a return and still havent got back from them after multiple days. Difficult return process and still unsure IF they will get back to me….

//Anton

I'm happy with my purchase, and the delivery was fast.

They sell used, repaired products along with other products. Without looking at the description of the product, you cannot see that it is used in the title or elsewhere. In the products that appear in the suggestions, there is no statement that they are definitely repaired products.
When the incoming product is dirty or scratched, they do not take responsibility, make you pay the return shipping, deduct the price of the product and return it.

Dishonest company that lacks competence. I had ordered a spare tire from the website, that I was assured would fit my model of Xiaomi scooter. It was even stated specifically on the product page. But in reality, the tire delivered was 1 inch too wide, even though the numbers were correct. Emailed the customer support, who instructed me to return it. They will give you a link that seems like you are returning it free of charge, but still deduct return shipping fees and taxes when calculating your refund. Even though they had caused the misleading information about their own products, which they claim is from the original brand. You would be wise to avoid this website.

Köpte en Xiaomi Electric Scooter Elite GL- 25km/h
v.32 som kom på onsdagen, både frugan och jag trivdes med den och att det blev så snabbt levererat så idag kom nr 2 av samma sorts scooter som hon ska använda.. väldigt nöjd kund.

Xiaohong Wang {Mistore.se}
Shame on you for lying and not being serious. I don't understand how you are still here after all the complaints filed against you. Customers really have every right to complain after all this cheap, despicable behavior. Because you are far removed from anything called humanity in your dealings with people in general and customers in particular. You still don't understand that you live in a country that relies on honesty and customer service./Mistore.se
Migyston Logistic Services AB/
Migyston Food Services AB/
Migyston Parcel Services AB/Nord365 AB/
Nord365 Real Estate And Investments AB/
Oric Nordic AB
Styrelsesuppleant /
Create365 AB /
Aimup AB /
Reparero AB/
Xiaohong Wang Kvinna 38 år gammal Halmstad Styrelsesuppleant
Samma person som sitter hemma med en dator och olika bankkonton

Although the email claimed that the item will be sent out in two days, but I do not see the package number after a week. The customer service is not responding.

The return of a item is cumbersome and not transparent. The stuff is ok but the store policy is shady

Nice products and excellent delivery

Nightmare experience. I was going to purchase the Xiaomi 15 Ultra with the Photography Kit during the launch campaign. It was still in stock at this point.

For some reason, the site said they couldn't deliver to my address, which was really odd considering I live in Sweden and this store is located here aswell. I thought maybe it was just my particular address, it was not. I tried a bunch of others, including family and friends scattered across the country. I even tried just random addresses and not a single one worked. Only Danish addresses worked for some reason.

I reached out to customer service but by the time they answered, it was sold out. I got the phone without the kit, and figured they could solve this and send me a kit when restocked since, well, this is on them in my opinion. However, every response from their customer support has felt like talking to an AI developed by a bunch of 6 year olds. The answers barely relate to the topic, they don't seem to read what I actually ask them about, and they do not seem keen to solve the issue at all.

Unfortunately I have already used the phone for too long to send it back (their customer support is really slow) because the Photography Kit is what made me want to buy the phone. If I could, I would send it back in a heartbeat. This phone without the kit is just a worse, boring, buggier version of my previous Oneplus phone.

As long as you do not have to talk to customer service, you can probably order here. But if you need customer support, you're out of luck, because it's horrible.

Fast delivery, good price.

I ordered an electric scooter from their website and was told that it took 3-4 working days for it to arrive. But when it still hadn't arrived after 5-6 days, I got worried and wrote to the delivery company. My answer was that the package was lost and they couldn't find it and that I should contact mistore. But Mistore is extremely difficult to get in touch with, they only have one email to write to and after a week they still haven't replied. I am now without both the electric scooter, DKK 1,600 and a mail from mistore. I would not recommend buying anything from this webside, no matter how many good reviews they have from trust pilot!

- after i wrote this review, mistore responded and i got sent a brand new package. Great communication with them, but if they don’t respond to your mail it helps making a bad review.

they sand fast,recived in good condition and things are good quality🙂

Nightmare

My robot (less than a year old) has started making strange noises and won’t change suction strengths, regardless of the settings in the app

0) i get send a lit if things I beed to do, reset the vaccuum, clean it. I do all of it. The problem still exists
1) first you tell me I need to arrange self for the repair at a shop that I contact, they get back to me informing me that they only work with corporate clients
2) fine. Then you tell me a new shop and ask ne to arrange directly with them. I dont want to do that, thats your job.
3) finally you agree that I can send you the product back for repair - that has taken weeks already by now
4) imI get told that the rapair will take long time, but no actual date. That is not in accordance with the law
5) you agree to get the product repaired with in max 2 weeks - great
6) now you tell me the vacuum is fine and that you did not find an issue. I have video prove that the issue persisted after the reset

This is seriously poor service

I place an order for a watch . Five minutes after the order I send mail to change the delivery address and the answer was that address changed. However , after 10 days with no mail regarding my order I send a mail to ask about tracking and the item delivered in a service point far away from my apartment. I try to contact them again and the answer is got was that the delivery company receive the change address information not on time and therefore delivery can not be changed now .

Nice air fryer with a window to see through. This reduces the chance of burnt food significantly.

Ordered a Xiaomi 14 with Limited Edition box. Received within 2-3 working days without Limited Edition. Support was professional and helpful and solved the problem (although I'm not home right now to see if the package with the Limited Edition arrived).

I ordered a phone and then figured out that for the same price at Mistore I couldve got the phone with redmi earbuds as a bundle. I feel tricked because they have the phone alone and the phone with earbuds as a bundle on their website. I tried to email the support on the same day but I got no reply until now. They sent the phone without earbuds and the support haven't even replied to my email after a week and a half...