Defect Miner
KAS KS7 Lite 4,2TH
As described, shipping took a little longer, which was fine with me. Unfortunately, however, the device arrived defective it only works at 2.1 TH, which is apparently due to a defective board.
Finding a solution, however, is proving extremely difficult. Initially, contact with Minandovoy was good, but after a while, there was no response. They are generally very difficult to reach, and agreed deadlines are sometimes not met, which further reduces trust.
The only solution so far has been to explain to me that my power outlet is allegedly not providing enough power which is demonstrably not true. In addition, the device was simply reset to factory settings, which did not solve the problem.
Despite the defect existing from the outset, I am now expected to bear the cost of returning the device to a repair service myself. In my opinion, this is unacceptable and does not correspond to what one would expect from a reputable customer service
Update: I have now returned the device at my own expense. As of October 1, it is currently being repaired by Minandovoy. I hope it will be repaired quickly so that I can have the device back at home soon.