mitid.dk Reviews 

4,412
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

There are no options if your phone stops working (e.g. the battery starts leaking) if your passport is not supported. You just have to go 3 weeks without access to your bank account until borger servi... See more

Rated 1 out of 5 stars

Useless. Danish senior citizen abroad trying to get a mitid user throug the app. The process seems quite straight forward yet it doesn't work. The app shuts down when exiting to get sms confirmation c... See more

Rated 1 out of 5 stars

The worst ever. App malfunctions and gets reset every time Touch ID is added/deleted in iPhone. Customer service wait time is Atleast 2 hours and they keep answering I need to get to borger servic... See more

Rated 1 out of 5 stars

MitID is awful. It worked for a while but my wife, who is living outside Denmark for a few months, recently got a new iPhone. She now cannot activate her bank account because the ap cannot read the pa... See more

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1.2

Bad

TrustScore 1 out of 5

4K reviews

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1.2

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(4,412)

124 reviews in the last 12 months

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Rated 1 out of 5 stars

Crap

Crap! Utter crap!! Times out in less than one minute? WTF?!??

27 January 2025
Unprompted review
Rated 1 out of 5 stars

This app is useless

This app is useless, it doesn't work on Samsung phones. I can't understand why a country as technilogically advanced and inclusive as Denmark can put out such an important and vital app that only 1/2 the population can use. Their "fix" is to borrow someone's iPhone! er no thanks! The whole point of MitID is to receive sensitive documents. This is appalling!

5 December 2024
Unprompted review
Rated 1 out of 5 stars

The worst of the worst

The worst of the worst. Shame on you. And now you have a monopoly on approving online activities. There is nothing but problems almost every time, Shame on you!!!

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Mitid dk not even once!!!!

There should be petition to change mitid.dk's name to dumpsterfire.dk. Im so angry im switching back to my native language. Picture this fredag evening spirits are high sodavand and slik. Im ordering something online with my son. Then mitid.dk crashes the party and keeps crashing or failing. In the end we were both losing the will to live and had to give up. Why do we have to put up with this trash app. Mitid.dk: not even once. Every transaktion with mitid.dk takes a day from your life.. pas på.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

1 star is so much for them

1 star is so much for them. my wife was sleeping in nord italy in some hospital she has ALS so is verry bad,any way her mitid get blook so i call them i told them situation about my wife wich is she cant talk or move or eat noyhing nothing any way i told them story they dont wanna active it and they want her she call them? i told tghem she sick you can make video call or we can make aothorty to me they really dont care my wife sleep now for 3 months she cant see nothing what is coming to her from guvrmant or invoices nothing.
so this is my turn i was in italy visit my wife and my screen tlf is broken i bought new tlf mitid is again need to active i call them and they say we wanna ask sicret question its ok but they ask me about the birthday of my sun was in 22 i sayed 24 and they thing somthing wrong ok fine. they told me i must come to københagen komune there wher i live any way i bring my pass my driverlicens my sygsekring card it come my turn and she say one women i cant heelp you i need witness who can heelp you. but sweet heart i have my pass im standing with my body there and have driverlicens and sygsekring kort but no way they dont want to heelp eight noe 2 week im stil waiting for the sweet heart mit id to fix that broblem as i can see they really dont care ofcorse im not white skin. any way maybe i am wrong but i really dont care from now one i know what to do only sleep no work so i will tell all of them ( catch me if you can) sucks system with wrong pepole

15 October 2024
Unprompted review
Rated 1 out of 5 stars

The app simply doesn't work

The app simply doesn't work.
It's a nightmare to create your mitid, and then the app is useless as you cannot confirm your identity (crash, "something went wrong").

14 August 2024
Unprompted review
Rated 1 out of 5 stars

This app does not work as it should

this app does not work. After... 2 or 3 years in service?
Plenty of bugs.
The most frustrating is that it's impossible to scan the chip of the passport when setting up the app. I have tried this from 3 different phones (I have an old phone, my new phone, and a friend's old phone that I borrowed for some time). EVERY SINGLE TIME the chip could not be read correctly and I got an error message. What a scam. And the tax payers in Denmark are paying for this, I guess...

4 June 2024
Unprompted review
Rated 1 out of 5 stars

Worst service ever

Worst service ever. I got new phone and the chip in the passport is not working. I am living abroad, and the only comments they have is to go to Borgerservice. Absolute terrible

24 March 2024
Unprompted review
Rated 1 out of 5 stars

Of course people change phones

Of course people change phones! It should be possible to re-activate your app with a code sent to your home!! Who thought this through??
I cannot reactivate the app when changed device. The passport scan doesn’t work. Followed all instructions from the official website and it leads to a loop where I cannot verify anything and get a codeas I Cant log on as I dont have the app. Its ridiculous and unprofessional work for an app that is CRUCIAL for all other services!! Its a bare minimum to launch an app that can be logged on, also if you change devices! Next available time in borgerservice is in a week’s time. Common!

4 February 2024
Unprompted review
Rated 1 out of 5 stars

Please fix this app

I manage to scan my passport, to read my passport chip and upload the picture of my face. The app tells me everything is fine and then turn totally white. I try several times with the same result. Could you fix this app? Is there a way to get a real support with this app?

28 November 2023
Unprompted review
Rated 1 out of 5 stars

My wife can not get MitId because she…

My wife can not get MitId because she has trouble answering questions about dates due to Dementia. Because she can not get MitId she does not access to her bank account. Bank blames MitId and MitId blames the bank - neither will help. At the Favskov afdeling of MitId, they made my wife cry and get distressed because she could not remember my birth month. I have "fuldmagt" but they refused to let me help her answer the questions. Even had to buy a used smart phone to install MitID (she uses a Doro phone with no apps) and that was just a waste of money. Favrskov Borgerservice should be ashamed that they treat people with Dementia this meanly. Disgusting experience with them -no solutions offfered - just get out of here and talk to your bank -Nordea - as if they are any better - a bunch of useless ignorant imbeciles that work at Nordea Risskov. How many elderly people are in this same situation - she never had to answer stupid questions when we had NemId. Just another way to attack seniors and those who are not tech savvy. PIECE of CRAP!

20 November 2023
Unprompted review
Rated 1 out of 5 stars

An messy app

An messy app. Waste of a lot of time and energy in vain. It was really frustrating to waste over several hours of time to get a photo accepted, and in the end, be unsuccessful. I tried at least 50 times. Succeeded twice with the photo and then the app crashed. The only solution is to book an air ticket and an appointment at Borgerservice. All my accounts in Denmark are now inaccessible!!! A terrible app.

10 November 2023
Unprompted review

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