Medion GmbH Reviews 

Very detailed, strict, gives more payment options then others, reliable, fast and secure!! Trustfull 101%!!

I bought an erazer MAJOR 16 X1 for about 2.500 Euros, expecting a gaming machine i could configure and install games and linux besides windows. It turns out the Bios is totally locked, and minimal. No disabling TPM, no disabling secure boot, no bios settings that are useful. I feel cheated for my money and will never buy such a machine again.

Il PC tende a surriscaldarsi in tempo zero e la batteria dura letteralmente quanto un battito di ciglia. Soldi buttati

This is one of the worst customer experience I had in my entire life. I ordered a small Freezer and when it was delivered, one of the edges were completely broken. I returned the Freezer immediately by taking it to DHL packet station. Now, it’s been 2 weeks, there is no reply from customer support, DHL still hasn’t delivered the return. I urge you not buy from them, they are extremely unprofessional.

They never replied my e-mails, contact forms on their site won’t let you go through CAPCHA :))) returned money only after I contacted my lawyer
RIDICULOUS AND HORRIBLE SERVICE

I received this laptop as a gift from my in-laws for Christmas. They have 2 versions of this laptop. This is the more expensive version.

There is a usb-c connection on this laptop. With my layman thought I thought, nice I connect my docking station to this port.

However, I now find out that this is a retarded old version, namely USB 2.0. This port can do very little. Docking stations, displays, or anything else is not possible. All you can do is connect a mouse, keyboard or something similar. A hard disk is also possible, but then you work with speeds of more than 20 years ago.

In the promotional videos and the description on their website, this port is nicely presented as if it were a modern usb-c.

I find this very rude and misleading. Please communicate clearly that this is an old port and mention this in your promotional videos.

I would not recommend this to anyone. If this company does business like this, think twice buying their stuff.

Ordered a mini dishwasher directly from their site through Black Friday, super fast delivery, great quality appliance and no hassle.

This company sells PCs that freeze/crash every couple of hours almost every day and they take no responsibility. Never buy from Medion ever again!

Horrible experience. Never dealt with such unprofessional customer service.
The laptop broke after 6 weeks sent in for repair (that took 1 week) after hundreds of emails.
We are still unable to use it since they forgot to send the charger.
I have been told it was sent by one employee. One week later I am told they are sourcing the part.
Lies after lies.
The laptop was so expensive in first place, broke almost immediately. The customer service however- shocking!!
I would recommend it to my enemy.
Based on my experience, I would not take this laptop for free!
My hair is now grey.

Really poor technical support, worse than I would get from a one man band. The lady answering the phone kept putting me on hold for about 3-5 minutes multiple times saying "Just a minute". She kept asking me to repeat the problem and then would say it was something else. I asked to speak to someone else and she said there was no one else there - what! How can any reputable computer company behave so badly? I would genuinely think twice before buying equipment from the company again. The call finished after 24 minutes with me not sure if I could trust what she said. Appalling

Bought a Medion Laptop via Aldi Süd (Germany) and for some reason the left hinge on the laptop screen just stopped working and even broke a little bit of the lid's plastic after half a year.

I contacted Medion support via telephone and they immediately sent me a QR code for DHL (parcel service). It took them just 8 work days to send me the laptop back again completely fixed.

Great repair experience and a true reason to trust this manufacturer even more in the future!

Additional note: This is the first time I ever had a hardware issue with any Medion product (have had 4 Medion laptops in the family over the years) and I am impressed by the quality of their customer service.

While the computer was nice, fairly shortly after getting it several keys became detached. This in and of itself is not a big deal. However for months have attempted to get either:
- Replacement keys to place on the board, to which have been told consistently they weren’t in stock
- A replacement keyboard, which has either been said to be out of stock, or when advised on one to order was the wrong one.
The desire has been to simply buy new keys, or a replacement board for the laptop. However getting a response on something can take weeks at a time, and so far every shown item to order has not actually fit the computer in question.

Not even apple is this anti-consumer and greedy, congratulations

Amazing computers, even a 300 dollar laptop works amazing for browsing chrome with 20 tabs open. I strongly recommend Medion computers for those who want a great experience at a low price

No action taken for 2 weeks after submitting claim for faulty Medion tv under 3 yr warranty.They continue to resend a formulated email which is not dealt with by a human being.
Legal action now being considered to secure our rights

Really good, comfortable payment, no monthly interest and fast shipping.

It's look very nice in the eye's. Well presentable.. Function very perfectly, all one need to know that it's works with some special ports! I will recommend it to family and friends..
I give it 100%

Easy, quick, reliable.

stay away really bad service
I made an order on 4.12.21 for a sandwich maker and the item came broken into 2 pieces. I sent it back and asked for a replacement and sent the photos of the damaged item as instructed by the customer service. I got no responses whatsoever except to wait until I asked for my money back on 27.12.21. then I got an email that they will process my refund.
10 days later they sent a replacement which I declined on dhl directly now the support says they didn't receive the item (which I didn't even ask for) even though on dhl tracking report it was delivered to them 9 days ago
moreover the support takes way too long to response