martiGO Reviews 

Very disappointed that free cancellation is available for only for the day of purchase only. And, the "day" ends at midnight in Austria (???) despite where the purchase is done. So if I buy 1 mt before midnight in Austria I am out of luck ?!. The only reasonable policy is to allow for a cancelation window of set length (24 hrs is the most common in the US).
The only reason I am giving 2 stars is because the purchase process was easy (feels like a nicely laid trap to the unwary).
Hope I never have to do business with your company again.

Avoid this website
Avoid this website, bad service, don't honor the prices on their website and it is Price Baiting and Cancelled Bookings.
I booked two tickets with them and both were canceled. They took my money, waited, and then cancelled saying the 'price increased.' Now I can't afford the new flights. They refused to help on chat. Terrible handling of customers
Stay away from this website otherwise you loose your money and waste your time and distroy your travel plan

Horrible experience from booking to accessing flight information. Customer service is horrible. Unwilling to help over the phone. Email response from MartiGo took days to accomplish a name change which they caused and I was forced to pay the name change fee or not be refunded for my purchase which was thousands of dollars.
Horrible company and service. Total SCAM!
Use Expedia or other like business because this one will take your money and leave you stranded.

Great custumer service, patient and accomodating, low waiting times and courteous representatives, definitely recommend

I was connected to customer support and he was very helpful. The call was quick and I was able to cancel my flight that I had just booked for a reasonable cancellation. Leonard was great!

Helpful and fast response

Cherrie was very helpful when I needed help changing flights. She answered all my questions and handled the process with care and conciseness. Would definitely book through martiGO again!!

Very easy to find the best flights. Very very effective customer service, whatever the problem is. The best so far.

Martigo is excellent! Great service, clear communication, and everything went smoothly. Highly recommended.

Low transparency, when I book it shows the number of airfare inclusive the booking fee of $66.82, but when I found on my statement a few days later, the booking fee I was deducted became $92.87.

Andy was super helpful with canceling my accidental booking and processing the refund. Thank you so much! Website was also super easy to navigate and had great value/prices

I tried to add a checked bag during the booking process, but the martiGO website didn’t allow me to complete the payment. Later, their support team told me I could only add one 23kg bag for €294 — almost the price of another ticket on my €500 flight!

This is completely unreasonable and feels like a hidden fee. If the system doesn’t let customers buy baggage during booking, we shouldn’t be penalized afterwards with such an outrageous cost.

Very disappointing experience. I wouldn’t book with martiGO again.

Very responsive and quick customer service!

I needed to change my flight, contacted them on WhatsApp, an agent helped me and sorted it in 20min with a reasonable price. Highly recommended!

i use few times this servsies. and every time everything is very quickly and easy.

If I could give zero stars, that would rate my experience with them!

I booked my flights to Australia for February 2026 through them. Payed 900€ for the tickets and didn’t realise until today that there was MINOR spelling mistake in my name, I missed a letter A in my name. I contacted them directly, assuming this is such a minor mistake, that it will be resolved promptly. To what I was wrong. They refused to fix this issue and told me I can just book another flights with the right name. Didn’t offer me any help at all. Said if you want your name to be changed, you have to pay extra 400€ for new ticket plus the fee charges. So my options to add the A letter to my name is either book completely new tickets and loose 900€ or pay extra 400€ for one letter to be added to my boarding pass… so disappointed for their attitude towards their customers.
This was my very first time booking through them and I will never do it again! Will never recommend this site to anyone!!!