Love the polo but not the delivery
Love the polo but not the delivery. Took 2 months to arrive at destination. Hope the next order will arrive faster.
Thank you
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Maison To Sport est une boutique en ligne spécialisée dans la vente de maillots de football, shorts et équipements inspirés de l’univers du football, pensée par des passionnés pour des passionnés. Notre mission est simple : rendre accessibles des produits de qualité, au meilleur rapport qualité-prix, tout en offrant une expérience client irréprochable. Depuis nos débuts, la satisfaction de nos clients est notre priorité absolue. Chaque commande est traitée avec soin, du choix des produits jusqu’à la livraison finale. Nous sélectionnons rigoureusement nos articles afin de garantir une qualité optimale, des finitions soignées et un confort adapté aussi bien à la pratique sportive qu’au quotidien. Chez Maison To Sport, nous savons que la confiance est essentielle dans le e-commerce. C’est pourquoi nous mettons un point d’honneur à proposer un service client réactif, disponible et à l’écoute. Notre équipe accompagne chaque client avant, pendant et après l’achat, en répondant rapidement aux questions et en apportant des solutions efficaces en cas de besoin. La rapidité de traitement et de livraison fait également partie de nos engagements. Nous faisons le maximum pour expédier les commandes dans les meilleurs délais afin que nos clients puissent profiter de leurs articles le plus rapidement possible. nous sommes fiers de la confiance que notre communauté nous accorde. Ces retours reflètent notre engagement quotidien : proposer des produits de qualité, un excellent rapport qualité-prix et une expérience d’achat fluide, transparente et sécurisée.
France
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Love the polo but not the delivery. Took 2 months to arrive at destination. Hope the next order will arrive faster.
Thank you
I have now bought from this place THREE times, and somehow every single order has had a problem. At this point, I genuinely don’t know how this place is still operating like this.
The first time I ordered, I was told my order would arrive around early to mid-April. Did it? Nope. It finally arrived at the end of May. Already a terrible first impression.
The second time, I ordered 3 jerseys and received only 2. Obviously, I contacted them by email because I had literally paid for 3 jerseys. What did I get? Absolutely no response. Not even an attempt to explain or fix the issue. So yes, I paid for something I never received.
Then came the third time, because apparently I hadn’t learned my lesson yet. I ordered a jersey as a gift, and they sent me a completely different version of the jersey I ordered. Once again, I emailed them about it along with the missing jersey from my previous order and once again: silence.
Three orders. Three problems. And apparently customer service is just nonexistent.
Mistakes can happen with orders, deliveries can be delayed, and items can occasionally be sent incorrectly. That’s not the main issue. The problem is refusing to take responsibility and completely ignoring customers when they contact you.
I gave this place three chances, and every single time they managed to disappoint me. I genuinely cannot recommend ordering from here. If you do, good luck getting what you actually paid for and even more luck getting a response if something goes wrong.
SCAM...Placed an order on the 18th of July for a birthday gift on the 20th of August.... Loads of time right??. It is now the 26th of August and still no sign of my order. They refuse to cancel or refund this order.
I would give no stars if I could
I ordered a jersey on 3rd August and paid for express delivery I’m still to recover this 20 days after making the order I’ve tried 15 times to contact them using web form and email, I’ve even translated into French
I’ve had to contact the bank to refund the money the tracking info 1 minute states in transit then another message to state return to sender- they’ve provided three separate order numbers and three tracking numbers- if you like to give money away order from here if you like to avoid this DONT
I sent multiple emails to their helpdesk and none were replied- I made an order on July and the status on my tracking order says "shipment has been return to sender" on 11 Aug. I sent emails as well asking for an answer and the I get an email saying the "inbox is full" so they are not even receiving my emails.
It took over a month to receive a jersey and shorts when delivery was supposed to take only a few days. I'm disappointed.
This company is a scam with fake customer service! I placed an order with them on 22 July, paid for express shipping, which promised delivery in 1-3 days, but received it on 11 August, which is almost 2 weeks! I'm okay waiting, but they should be transparent on shipping times.
However, once I received it, the sent doesn't fit me. I've been contacting them for a return for the past 5 days but have not received a response. Now, when I send them emails on their official contact address, I get an auto-reply saying "message rejected, mailbox for user is full".
They finally replied one week later saying they don't accept returns. What liars! Their own website clearly says that they offers returns and exchanges within 14 days!
tl;dr - they're a scam company, selling fakes, lying about their shipping times and return policies, with fake customer service
The jerseys arrived safely and I’m really happy with the quality and the overall look. They have a great selection of football jerseys.
A scam !! I ordered in 25th of June 4 t-shirts with an offer (3 bought, 1 free). I received only today, 4th of August 2 t-shirts only. Don't go to this site and don't buy anything on it. They steel your money !!
They are a Scam don’t buy from this website. They will not deliver the items. They will response to your email before your order. After you place your order they will have an automated response to your email which tells you you will receive the order but you will not.
The delivery is long and my logo is going off after one washing
Reply from Maisontosport
Scam Scam! Stay away from this website. I have ordered a t-shirt now it's been a month, and still waiting and customer service are not helping me at all.
Reply from Maisontosport
Ordered 2 shirts, the package arrived 3 weeks late and one did not arrive at all. Completely unresponsive support. AVOID!!!!
Reply from Maisontosport
The jerseys are really good but the delivery was supposed to come on the 22nd of December and today it came on the 29th of December so overall the jerseys are good but the delivery I think is not always good
Reply from Maisontosport
The jersey I ordered was awesome, good quality, and beautiful. My order came in less than a month. I received what I ordered and don't regret buying it, and it has a lot of options to choose from. Thought it was a scam at first but no it's not.
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