Maisontosport Reviews 

853
TrustScore 2.5 out of 5

2.6

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Company details

  1. Youth Clothing Store

Written by the company

Maison To Sport est une boutique en ligne spécialisée dans la vente de maillots de football, shorts et équipements inspirés de l’univers du football, pensée par des passionnés pour des passionnés. Notre mission est simple : rendre accessibles des produits de qualité, au meilleur rapport qualité-prix, tout en offrant une expérience client irréprochable. Depuis nos débuts, la satisfaction de nos clients est notre priorité absolue. Chaque commande est traitée avec soin, du choix des produits jusqu’à la livraison finale. Nous sélectionnons rigoureusement nos articles afin de garantir une qualité optimale, des finitions soignées et un confort adapté aussi bien à la pratique sportive qu’au quotidien. Chez Maison To Sport, nous savons que la confiance est essentielle dans le e-commerce. C’est pourquoi nous mettons un point d’honneur à proposer un service client réactif, disponible et à l’écoute. Notre équipe accompagne chaque client avant, pendant et après l’achat, en répondant rapidement aux questions et en apportant des solutions efficaces en cas de besoin. La rapidité de traitement et de livraison fait également partie de nos engagements. Nous faisons le maximum pour expédier les commandes dans les meilleurs délais afin que nos clients puissent profiter de leurs articles le plus rapidement possible. nous sommes fiers de la confiance que notre communauté nous accorde. Ces retours reflètent notre engagement quotidien : proposer des produits de qualité, un excellent rapport qualité-prix et une expérience d’achat fluide, transparente et sécurisée.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

853 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

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2.6

All reviews

(853)

768 reviews in the last 12 months

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Rated 1 out of 5 stars

Three Chances. You Blew Every Single One.

I have now bought from this place THREE times, and somehow every single order has had a problem. At this point, I genuinely don’t know how this place is still operating like this.

The first time I ordered, I was told my order would arrive around early to mid-April. Did it? Nope. It finally arrived at the end of May. Already a terrible first impression.

The second time, I ordered 3 jerseys and received only 2. Obviously, I contacted them by email because I had literally paid for 3 jerseys. What did I get? Absolutely no response. Not even an attempt to explain or fix the issue. So yes, I paid for something I never received.

Then came the third time, because apparently I hadn’t learned my lesson yet. I ordered a jersey as a gift, and they sent me a completely different version of the jersey I ordered. Once again, I emailed them about it along with the missing jersey from my previous order and once again: silence.

Three orders. Three problems. And apparently customer service is just nonexistent.

Mistakes can happen with orders, deliveries can be delayed, and items can occasionally be sent incorrectly. That’s not the main issue. The problem is refusing to take responsibility and completely ignoring customers when they contact you.

I gave this place three chances, and every single time they managed to disappoint me. I genuinely cannot recommend ordering from here. If you do, good luck getting what you actually paid for and even more luck getting a response if something goes wrong.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

SCAM...Placed an order on the 18th of…

SCAM...Placed an order on the 18th of July for a birthday gift on the 20th of August.... Loads of time right??. It is now the 26th of August and still no sign of my order. They refuse to cancel or refund this order.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS - rip off merchant

I would give no stars if I could

I ordered a jersey on 3rd August and paid for express delivery I’m still to recover this 20 days after making the order I’ve tried 15 times to contact them using web form and email, I’ve even translated into French

I’ve had to contact the bank to refund the money the tracking info 1 minute states in transit then another message to state return to sender- they’ve provided three separate order numbers and three tracking numbers- if you like to give money away order from here if you like to avoid this DONT

23 August 2026
Unprompted review
Rated 1 out of 5 stars

Order placed a month ago and no replies.

I sent multiple emails to their helpdesk and none were replied- I made an order on July and the status on my tracking order says "shipment has been return to sender" on 11 Aug. I sent emails as well asking for an answer and the I get an email saying the "inbox is full" so they are not even receiving my emails.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Scammers!! Late delivery, fake customer service, wrong size, and now refusing a return. Don't waste your money on them!

This company is a scam with fake customer service! I placed an order with them on 22 July, paid for express shipping, which promised delivery in 1-3 days, but received it on 11 August, which is almost 2 weeks! I'm okay waiting, but they should be transparent on shipping times.
However, once I received it, the sent doesn't fit me. I've been contacting them for a return for the past 5 days but have not received a response. Now, when I send them emails on their official contact address, I get an auto-reply saying "message rejected, mailbox for user is full".
They finally replied one week later saying they don't accept returns. What liars! Their own website clearly says that they offers returns and exchanges within 14 days!
tl;dr - they're a scam company, selling fakes, lying about their shipping times and return policies, with fake customer service

11 August 2026
Unprompted review
Rated 1 out of 5 stars

A scam !

A scam !! I ordered in 25th of June 4 t-shirts with an offer (3 bought, 1 free). I received only today, 4th of August 2 t-shirts only. Don't go to this site and don't buy anything on it. They steel your money !!

4 August 2026
Unprompted review
Rated 1 out of 5 stars

They are a Scam don’t buy from this…

They are a Scam don’t buy from this website. They will not deliver the items. They will response to your email before your order. After you place your order they will have an automated response to your email which tells you you will receive the order but you will not.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Never arrive fake shop ..dont buy there

25 July 2026
Unprompted review
Maisontosport logo

Reply from Maisontosport

Hello,

We are sincerely sorry to hear about your experience and completely understand your frustration.

We have contacted you privately to gather your order details and investigate your case. We will do everything we can to provide you with a solution as quickly as possible.

We sincerely apologize for this situation and appreciate the opportunity to resolve it and regain your trust.

**The Maison To Sport Team**

Rated 5 out of 5 stars

good communication

20 July 2026
Unprompted review
Maisontosport logo

Reply from Maisontosport

Hello,

Thank you very much for your kind feedback! 😊

We're delighted to hear that you were happy with our communication. Customer satisfaction is our top priority, and your support means a lot to our team.

We look forward to serving you again soon!

The Maison To Sport Team

Rated 3 out of 5 stars

The delivery is long

The delivery is long and my logo is going off after one washing

15 July 2026
Unprompted review
Maisontosport logo

Reply from Maisontosport

Hello,

Thank you for taking the time to share your feedback.

We are sincerely sorry to hear about the long delivery time and the issue with the logo after just one wash. This is not the level of quality we aim to provide.

We will contact you privately to review your order and find an appropriate solution. We would also like to offer you a commercial gesture as an apology for this experience.

Our sincere apologies for the inconvenience.

The Maison To Sport Team

Rated 1 out of 5 stars

Scam Scam

Scam Scam! Stay away from this website. I have ordered a t-shirt now it's been a month, and still waiting and customer service are not helping me at all.

20 June 2026
Unprompted review
Maisontosport logo

Reply from Maisontosport

Hello,

We are sincerely sorry to hear about your experience and completely understand your frustration.

We have contacted you privately to collect your order details and review your case. We will do everything we can to provide you with a solution as quickly as possible.

We also apologize for the delay. Over the past few weeks, the high volume of orders during the World Cup, combined with longer-than-usual customs clearance times, has unfortunately impacted some shipments. We have recently expanded our customer support team to improve our response times.

Once again, we sincerely apologize for the inconvenience and appreciate the opportunity to resolve this situation.

The Maison To Sport Team

Rated 1 out of 5 stars

Ordered 2 shirts

Ordered 2 shirts, the package arrived 3 weeks late and one did not arrive at all. Completely unresponsive support. AVOID!!!!

18 May 2026
Unprompted review
Maisontosport logo

Reply from Maisontosport

Bonjour,

Nous sommes sincèrement désolés pour cette situation et comprenons parfaitement votre déception.

Nous vous avons contacté en privé afin de récupérer les informations concernant votre commande et vérifier l’article manquant. Nous ferons le nécessaire pour vous apporter une réponse et une solution dans les meilleurs délais.

Nous nous excusons également pour le retard rencontré ainsi que pour cette livraison incomplète. Nous comprenons votre frustration et faisons le nécessaire afin d’améliorer la prise en charge des demandes et le suivi apporté à nos clients.

Encore toutes nos excuses pour cette expérience. Merci de nous laisser l’opportunité de résoudre ce problème et de regagner votre confiance.

**L’équipe Maison To Sport**

Rated 3 out of 5 stars

The jerseys are really good but the…

The jerseys are really good but the delivery was supposed to come on the 22nd of December and today it came on the 29th of December so overall the jerseys are good but the delivery I think is not always good

29 December 2025
Unprompted review
Maisontosport logo

Reply from Maisontosport

Hello,

Thank you for your review and for sharing your experience.

We are glad to hear that you are satisfied with the quality of the jerseys.

We sincerely apologize for the delay in delivery and understand your disappointment regarding the difference between the estimated delivery date and the actual arrival date. We are continuously working to improve our logistics and delivery tracking to provide a better experience for our customers.

Thank you again for your feedback and we hope to see you again soon at Maison To Sport!

**The Maison To Sport Team**

Rated 5 out of 5 stars

The jersey I ordered was awesome

The jersey I ordered was awesome, good quality, and beautiful. My order came in less than a month. I received what I ordered and don't regret buying it, and it has a lot of options to choose from. Thought it was a scam at first but no it's not.

29 June 2025
Unprompted review
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