Verified
It seemed easy once I got it figured out but today I tried to do another transaction and I was not able to hit the pay with card button, and I have no idea how to ma.ke it work. I even tried to read t... See more
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Verified
There’s too many different names with in the app for instance MoonPay associated with Exodus then you have the Revolut card it’s just too much for me. Navigating in it was okay everything was self exp... See more
Verified
Easy enough for me to use, and appreciate. I'm still learning, and not too sure about the commission rates? Almost any business...except for government...is a service business. Anyone will t... See more
Company replied
Finally a platform that doesn’t charge a ton in fees to deposit! MoonPay makes the process incredibly simple by allowing all the normal digital cards to be used for NO fee! Love this.
Company details
Written by the company
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Contact info
Miami, United States
- support@moonpay.com
- moonpay.com
You should know
4.1
Great
102K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
I had no problems setting it up.
27 October 2025
Verified
APP USED BY SCAMMERS
I was scammed using this app a few days ago and they have the audacity to ask me for a rating, well here it is my very honest review DO NOT USE THIS APP AS THEY HAVE NO CUSTOMER OR HELP FOR FRAUD VICTIMS
27 October 2025
Verified
Transaction Charge is OUTRAGEOUS
You charge way to much for a single purchase... Almost as bad as ATM in Vegas..
30 October 2025
Verified
Moonpay has made it easy to transfer in and out
Moonpay has made it easy to transfer in and out of my accounts.
27 October 2025
Verified
Verified
Used moonPay several times and it has…
Used moonPay several times and it has always been fantastic!
7 July 2025
Verified
Good and fastly transactions.
27 October 2025
Verified
Verified
Verified
Verified
Verified
Verified
How is how easy it was to navigate
27 October 2025
May use AI-assist with repliesRead more
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Verified
declined my purchase over and over with…
declined my purchase over and over with no explantion
25 October 2025
Reply from MoonPay
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Our team has reached out to you directly to help resolve your case — please check your email for our follow-up message.
Kind regards,
MoonPay Support
Verified
Reply from MoonPay
Hello Troy,
Thank you for your feedback, and we’re sorry to hear about your experience. We’ve reached out to you directly to assist with your case — please check your email for further communication from our team.
Kind regards,
MoonPay Support
Verified
Person
It seemed easy once I got it figured out but today I tried to do another transaction and I was not able to hit the pay with card button, and I have no idea how to ma.ke it work. I even tried to read the terms and conditions thinking there was an agree button at the end but there wasn't and I am very frustrated now, I came to your app because Cash App was being dumb and I was fed up with them
29 October 2025
Verified
Verified
Card decline
Moonpay declined several times my head card. Because I used for this card another e mail.
But there is no possibility on the MoonPay site to change this registration.
26 October 2025
Reply from MoonPay
Hello Cedric,
Thank you for reaching out and sharing your feedback. We can see that you were able to successfully complete your transaction using your MoonPay account.
If you’re still experiencing any issues or need further assistance, please don’t hesitate to contact our support team directly at https://support.moonpay.com
— they’ll be happy to help.
Kind regards,
MoonPay Support
Verified
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