Vueling Airlines Reviews 

Absolutely appalling customer service. After my flight was cancelled, I was offered a flight two days later and that was understandable under the circumstances. However Vueling provided no duty of care towards the majority of passengers and after waiting for hours we were told we would need to find our own accommodation and claim expenses.

The compensation site didn’t work, I have made multiple phone calls and over a month later I am still nowhere with receiving compensation for two nights accommodation, taxis and meals during my two day delay. Every person I speak with at Vueling has a different approach to the call, some helpful and try to listen and escalate, some just say sorry your case is being reviewed and then put the phone down while you are speaking. There is no clear process and it is beyond frustrating having to make multiple calls and deal with people in customer service who don’t seem to care about the customer.

Flew with Vueling from Gatwick to Barcelona in Sep and back again. was worried about baggage checks due to all the negative reviews, but no one’s got got checked and we went straight through to onboarding the plane, slightly late flying out (approx 20 mins) as que on runway, but flew back on time.

This was one of the worst experiences I have had with an airline.
Our flight was delayed by nearly two hours with no explanation or communication provided by the team. To make matters worse, the cabin crew was unhelpful and displayed a completely unprofessional attitude throughout the journey.
To top it all off, our checked bags were lost during a layover in Barcelona. The total lack of efficiency and customer care is unacceptable. I would not recommend flying with this airline.

0 star, very bad service by boarding and unnecessary payment of my bag ,they prepare the measurement by boarding instead of by checkin.

Do not touch this airline with a barge pole we had a very bad experience with this airline.

After our recent marriage the passport still contained the maiden name which was not picked up until due to board. The attendant called the airline and asked about a name change on the booking which cost me 245 pounds. It took someone two minutes to perform this change.

The customer experience is toxic and l urge people to boycott this tin pot airline with mercenary values.

Customer service for missed connections in Barcelona was dreadful. Had to exit
And go to a desk called “last minute Vueling”—not obvious. There there was a line where one person was processing delays. The line had 60 people in it. Others went directly to what were supposedly check-in desks but there were no flights being checked in. Supervisors with crossed arms when at one point there was one person. Other staff looking at their screens that maybe weren’t working. None of the seniors? Managed the line jumping. I have been here 1 1/2 hours and have moved 10 people.

Every thing from start to finish.
Two hour wait in crowded departure area.
No information given on flight status.
Chaotic boarding, cabin crew no help at all. Poor attitude of cabin crew.
No welcome from flight deck, No info about route height or weather at destination. Did not offer refreshments to us and when we asked, they had virtually nothing to offer.
After landing big delay not explained.
Terrible noise, high pitched whining noise. No apology for delays. Enormously long walk to customs.
Will never use this airline again.

Couldn't book special assistance for my mom, online form just went blank, couldn't contact anyone by phone. Nearly missed our flight due to the distance my mom had to walk. mom is waiting for a hip replacement.
Charged 120 euros to take our duty free on board, utterly disgusting service. We will never use this airline again.

I had a connecting flight from Algiers to Barcelona at 21:45 on 01/09/2026, followed by a connecting flight from Barcelona to Manchester at 11:00 on 02/09/2026. The aircraft never arrived, and the staff working with Vueling kept misleading passengers by telling us that the aircraft would arrive soon. On their online system, the flight time was repeatedly changed, but these were merely fake changes with no real flight taking place. I was travelling with my wife and our two children, and we were forced to sleep on the floor without food or water. We became extremely exhausted. Then Vueling sent an email stating that they had provided €18 vouchers to exchange for snacks on the aircraft, but the truth is that we never received any vouchers at all. The following day, the aircraft finally arrived at 8:00 in the morning, and we were kept inside the aircraft until 12:00 noon without any food or water. I have diabetes and I almost lost my life because my blood sugar dropped dangerously low. Fortunately, one of the passengers distributed some dates to the other passengers, which helped me. The flight was then rescheduled for 18:45, and they changed the gate without informing the passengers. My advice to anyone planning to travel in the future is to avoid Vueling. In my personal experience, this is not an airline but an organised network of deception and fraud. Please avoid Vueling. I will also share this experience widely on social media and with communities living in the United Kingdom.

I would not recommend this airline. Nearly every booking seems to come with problems, most often flight cancellations or significant schedule changes. A flight booked for the morning may be moved to 12 hours later, and passengers are not always notified. In my experience, this has been the most unreliable airline I have dealt with. Book at your own risk.

This is the worst airline that I ever traveled with. Firstly our flight was delayed by a few hours and when we were boarding we were racially profiled and picked out from everyone in the line to check our luggage. These bunch of racist pigs wanted ro charge my daughter EUR63 for a purse not even a bag yet there were so many other race passengers carrying more than 2 bags and they were never questioned. We were the last family to be board by these racist pigs in Mallorca. Where does this pathetic airline draw the line with exploiting the passengers and racially profiling us. We had no choice but to fly with this pathetic airline. I can't understand stand why the management of this airline can not review all these comments and do something about this. To the 3 racist females at the counter, I hope you for in hell for being racist pigs.

were booked for a flight, we turned up and before boarding they told us that we cant get on the plane because it was overbooked and we wont fit it, and it wasn’t just us, were like 30 people among us who could not board the plane, of course they couldnt give us another flight for the same day as they said all the other flights are overbooked for that day so they gave us an option to fly on the next day, which if we accept it we would lose our 12hours flight to china , as we would needed to get to barcelona that day, and they said is not possible, so we needed to buy 2 more tickets seperately which cost even more than the refund they will give us back for the mistake,and we lost an entire day because of them,they said they will refund 400€ , but thats not compensating that they are just playing with people plans with no care at all,if it was just 2-3 person overbooked that i would understands but not 30+ ….try to avoid them at all cost, we almost lost all our holiday because of them

You are, in my opinion, the worst airline in the world. I will never fly with your airline again, and I would not recommend it to anyone.

I have been locked out of my account for 3 years, despite several successful password resets. Support is non-existent. I have found it impossible to get through to an actual human being. The chat bot just goes around in useless loops answering questions I never asked. I emailed contacts at vueling.com detailing my issues and received no response. They have disdain for their customers. Avoid at all costs

Case 12918790: Gross negligence, false delivery record & refusal to compensate under Montreal Convention

If I could give this no stars i would i have sent a written complaint and not received a response. How is this right? How can they get away with this? I would not use them to travel. BA needs to also do more with reference numbers the whole situation is confusing.

Bought a connecting flight from London to Barcelona with Vueling (what a mistake) to connect to my New York flight, although they are selling the ticket explicitly mentioning included cabin bag, Vueling LGW members charged me for my cabin bag. I have showed them that it advertised with included cabin bag, they do the classic UK SCAM they are not responsible for it. They put an immigrant lady there as responsible to rip people off easily, as any anger on my side can be used against me under the crime of racism, attacking to religious views or harrassing women, or any other (you name it). So what I did to plan on what is advertised, but if it is VUELING LGW members, don't believe what you are told as this last minute rip offs are clearly an extra income for them.

Disgusted with Vueling. At the gate, staff aggressively forced me to pay an abusive €60 fee for my backpack, threatening to deny me boarding. My bag fitted perfectly into the sizer with room to spare, and I have photos with a measuring tape proving it met all size requirements. Paying under duress was the only way to get home.
​To make matters worse, the flight was delayed by 1.5 hours with zero apologies.

Their customer service is terrible. More often than not there will be an issue and you'll need to contact their customer service, particularly as you cannot login to the Vueling account, but you call wait ages, speak to someone who doesn't really care, then get an email, chase and still no response. Finally call again and go through the same loop. Avoid this airline.