LumenXL Reviews 

The Eleonora lamp description says E27, but the actual lamp is actually E14

Nice lamps, quick delivery and the best costumer service I have had! I would order again.

Very happy with the lamps and with the customer service .
One of the glass was broken . I contacted the customer service and in one hour they send a replace glass.

Ordered a wonderful Japandi lamp. Came on time and great packed. I'm so satisfied shopping by LumenXL. My next lamp purchase is definitely going to be from them.❤️

I was bit sceptic about my wabi sabi lamps,unfortunately they are very good quality,the company is very professional, and delivery servis is great ,i got them in 48h.
Thank you .

I received the lamp with some imperfections at first. However, the customer service was excellent. They quickly offered to send me a new lamp, and their follow-up was truly impressive. They responded very fast and shipped the replacement without delay.

In the end, I’m very happy with the product, and especially with the customer service.

I think this is one of the best customer service I have ever had in Netherlands. I did an order one year ago and one of the lamps is broken and it was still under grantee. I send them over WhatsApp and within less than 1 hour (fast response), they will send me a new one after sending them some evidences without complications. For sure, I recommend them and they will be my next option for next order. Keep on that level of customer satisfaction!

I purchased some lamps on March 9th, which were shipped via DHL. Unfortunately, the DHL tracking states that the package was delivered directly to me—but I have not received anything.

There was no note left, and no indication that the parcel was delivered to a neighbor. As of today, March 19th, I have requested either a refund or a replacement shipment, but I was told that they first need to wait for a response from DHL.

This is not my responsibility. I understand that the issue may not be their fault, but the service is very poor. They should arrange a new delivery and handle the issue with DHL themselves.

After all, I have paid for the order—and I also need these items to complete my home.

Had a very goed experience. Ordered the lights. When I opened the box parts are broken. Contacted them and Ester resolved it straight away. New lamp with fan came in

We got a ceiling fan with lights from here, and it arrived with the axel slightly bent such that it spun off-level and after a few days, started making a strange noise. We contacted customer service, who responded in 13 minutes to say they had recently received similar reports and would investigate (check their remaining stock, etc) and get back to us on some soon date.

I fully expected no response (dutch customer service generally …), but on the promised day, I do get a follow-up: it's a manufacturing defect and they've ordered fresh stock from the factory. They provided an estimate of a few weeks.

A few weeks later, I get another follow-up that the restock is delayed because of a supply issue and a new estimate.

New estimate comes around, and I get a follow-up to let me know the replacement is on its way 🤯

Thank you Herman!

Super fast and convenient shipping. I had a light bulb that was making a low buzzing sound and they sent me a new one within a day of reaching out to customer service!

Customer service the best. I had an issue (product damaged during shipping probably), and the customer service handled it perfectly.

I ordered a couple of lamps, they were delivered quite fast. The quality of the delivered products was as good as the pictures on the website. The returning process was smooth. At some point I contacted customer service to know when I get the money back and they were also responsive.

good product..prompt service....polite and friendly staff