Luxplus Danmark Reviews 

Reply from Luxplus Danmark

2 days ago

Hi Thilini,

Thank you so much for your lovely review! ✨

We're so happy to hear that you're pleased with our fast delivery and the quality of our products. Thank you for taking the time to share your experience – it truly means a lot to us! 💖

Best beauty wishes ✨
Camilla, Luxplus

Reply from Luxplus Danmark

7 days ago

Hej Laxmi

Thank you so much for your amazing review! 🌟💙 It truly means the world to us to hear that you love it. Your kind words motivate our team to keep delivering the best possible experience every single day. 😊

We're so grateful for your support and for taking the time to share your feedback. We hope to continue exceeding your expectations, and we look forward to serving you again soon! 🙌✨ Thank you for being a valued customer! 💖

Best regards Anna from Luxplus

Reply from Luxplus Danmark

Jul 13, 2026

Hi Rina

Thank you for taking the time to share your experience.

We're sorry to hear that you feel your subscription was cancelled without any notice. After reviewing your account, we can see that the subscription was not cancelled by us, but was instead cancelled through the available cancellation options for members.

We understand that this can be confusing, which is why we have sent you an email with additional information regarding your subscription 📧

For privacy reasons, we cannot share account-specific details here on Trustpilot. However, if you have any questions or believe there has been a mistake, please feel free to reply directly to the email we sent. We will be happy to review the matter with you and clarify any concerns 😊

Thank you for your feedback, and we hope to have the opportunity to resolve any misunderstandings.

Kind regards, Anna from Luxplus

Reply from Luxplus Danmark

Jul 2, 2026

Hi Anton

Thank you for taking the time to share your feedback. 😊 We're sorry to hear that your experience did not meet your expectations.

We would like to clarify that the membership is actively accepted during the checkout process. Information about the membership, including the terms and pricing, is presented before the order is completed. It is therefore the customer's responsibility to review and accept these terms before finalizing the purchase.

That said, we would still like the opportunity to look into your specific case. Unfortunately, we are unable to identify your order based on your Trustpilot review alone, so we have sent you a request for additional information through Trustpilot. 📩

If you could reply with your order number or the email address used for your purchase, we will be happy to investigate your case further and answer any questions you may have.

We look forward to hearing from you and hope we can help resolve this matter. 🌟

Kind regards, Anna
Luxplus

Reply from Luxplus Danmark

Jun 24, 2026

Hi Ingrinda

Thank you so much for your review! 😊🙏

We’re really happy to hear that you’re satisfied with the quality of the products and the fast delivery 🚚✨ That’s exactly what we aim for – reliable service, good value, and a smooth experience every time.

Your feedback means a lot, and we truly appreciate you taking the time to share it 💛

We look forward to serving you again soon! 💫

Best regards Anna from Luxplus

Reply from Luxplus Danmark

Jun 24, 2026

Hi Laura😊

Thank you so much for your amazing 5-star review! ⭐⭐⭐⭐⭐

We’re really happy to hear that you love Luxplus and that it’s your favourite membership and go-to site. 💚🛍️

We also truly appreciate your honest feedback about still missing some products. This is very valuable for us, and we’ll take it into account as we continue to expand and improve our assortment to better meet our members’ needs. ✨

Thank you for sharing your experience and for your kind recommendation, it means a lot to us! 😊

Best regards Anna
Team Luxplus

Reply from Luxplus Danmark

Jun 19, 2026

Hi Yana

Thank you so much for your review and for taking the time to share your experience with us! 😊

We are delighted to hear that you were happy with our fast delivery 🚚 and competitive prices 💰. Providing great value and a smooth shopping experience is always our goal, so it is wonderful to know that we met your expectations.

We also truly appreciate your feedback regarding the packaging 📦. Customer comments like yours help us identify areas where we can improve, and we will certainly take your suggestion into consideration as we continue working to enhance our service.

Thank you again for your support and for choosing us. We are pleased that everything was fine overall, and we hope to welcome you back for another great shopping experience soon! ⭐⭐⭐⭐⭐

Best regards, Anna
The Customer Service Team at Luxplus🤝

Reply from Luxplus Danmark

Jun 19, 2026

Hi Tousif👋

Thank you for taking the time to share your experience.

We're sorry to hear that you feel your subscription was cancelled without any notice. After reviewing your account, we can see that the subscription was not cancelled by us, but was instead cancelled through the available cancellation options for members.

We understand that this can be confusing, which is why we have sent you an email with additional information regarding your subscription 📧

For privacy reasons, we cannot share account-specific details here on Trustpilot. However, if you have any questions or believe there has been a mistake, please feel free to reply directly to the email we sent. We will be happy to review the matter with you and clarify any concerns 😊

Thank you for your feedback, and we hope to have the opportunity to resolve any misunderstandings.

Kind regards, Anna from Luxplus

Reply from Luxplus Danmark

Jun 16, 2026

Hi Audry

Thank you so much for your kind review! 😊💚

We're delighted to hear that you had a good online shopping experience with us. Making shopping easy, convenient, and enjoyable for our customers is something we work hard to achieve every day, so your feedback means a lot to our team 🌟🛍️.

Thank you for taking the time to share your experience. We truly appreciate your support and look forward to welcoming you back for more great shopping experiences in the future! ✨💚

Best regards, Anna
The Luxplus Team 😊

Reply from Luxplus Danmark

Jun 4, 2026

Hi Sonia

Thank you so much for your kind review! 💖

We're delighted to hear that you've consistently had good experiences with your orders. Providing a smooth shopping experience and great value for our members is something we work hard on every day, so feedback like yours means a lot to us.

Thank you for your continued trust and support. We look forward to welcoming you back again soon! 😊

Best regards Anna
Team Luxplus

Reply from Luxplus Danmark

Jun 1, 2026

Hello Karl

Thank you for your review.

We are sorry to hear that you feel this way 😔. We certainly do not want any customer to have a negative experience.

At Luxplus, a membership is only activated when it has been accepted during the checkout process, and information about the membership is also sent by email 📧. However, we would very much like to take a closer look at your specific case and clarify what has happened.

Unfortunately, we are unable to identify your account based on your Trustpilot review alone. Could you please reply to this review with your customer number, order number, or the email address connected to your account (or a masked version of it) so we can locate your membership and investigate further? 🔍

We look forward to hearing from you and helping resolve this matter 🤝.

Kind regards Anna
Team Luxplus 💜

Reply from Luxplus Danmark

May 28, 2026

Hi Aleksandra😊

Thank you for sharing your feedback with us. We are sorry to hear that you are dissatisfied with the situation regarding your membership 💬

Please note that when signing up for Luxplus, a recurring membership is accepted during the checkout process. This is clearly presented both during the purchase flow and in our terms and conditions, which must be approved before completing an order.

That said, we would still very much like to look into your specific case and make sure everything has been handled correctly. Unfortunately, we are not able to locate your account based on the information provided in your review, so we have sent you a request for additional details via Trustpilot 📩

You are very welcome to reply there so we can identify your profile and assist you further. We are happy to review the matter with you and clarify any questions you may have 🙏

Best regards Anna
Luxplus

Reply from Luxplus Danmark

May 15, 2026

Hi Renee😊

Thank you for taking the time to share your experience. We are very sorry to hear that an item was missing from your order — this is definitely not the experience we want our customers to have. 📦

We have already been in contact with you via email regarding the case and have done our best to assist you there. If you still feel that your case has not been fully resolved, you are more than welcome to reply directly to the existing email so we can continue the dialogue and help find the best possible solution for you as quickly as possible 🙏

We truly appreciate your feedback and hope we can resolve this matter in a positive way 💙

Best regards Anna
Luxplus

Reply from Luxplus Danmark

May 11, 2026

Hi Sumaya

Thank you so much for your 5-star review ⭐⭐⭐⭐⭐

We’re very happy to hear that you are satisfied with both the fast delivery 🚚 and the quality of the products ✨

Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon 😊

Best regards, Anna
Luxplus

Reply from Luxplus Danmark

May 6, 2026

Hi Xiaoyan,
Thank you for your review.
We are happy that you are pleased with our service!
I wish you a really good day!
Merna, Luxplus

Reply from Luxplus Danmark

May 6, 2026

Hej Petronela

Tusind tak for din flotte 5-stjernede anmeldelse! ⭐️✨
Vi er virkelig glade for at høre, at du har haft en god oplevelse hos os 😊 Det betyder meget, at du har taget dig tid til at dele din feedback 🙏

Vi håber at kunne byde dig velkommen igen snart! 💙

De bedste hilsner, Anna
Luxplus

Reply from Luxplus Danmark

Updated Apr 28, 2026

Hi Cong 😊

Thank you so much for your review!

We’re very happy to hear that you’re satisfied with our prices 💸✨

We continuously work to offer great products at attractive prices, so it means a lot to us that you had a good experience 🙌

We hope to see you again soon on our website! 💛

Best regards,
Anna from Luxplus

Reply from Luxplus Danmark

Updated Apr 28, 2026

Hi Vita 😊

Thank you for your review – and we’re sorry to hear about your experience 💛

We would really like to help you resolve this as quickly as possible. To locate your profile in our system and investigate what happened, please send us more information via Trustpilot (e.g. the email address you used to create your account) 📩

When making a purchase with us, the membership is accepted during checkout. The membership provides access to member prices, but it is always also possible to purchase products at the regular price without a membership 💡

This certainly does not sound like the experience we want to provide our customers, and we would very much like to take a closer look at both the login issue and your order so we can assist you further 🔍

We look forward to hearing from you via Trustpilot so we can locate your account and resolve the issue 🙏

Kind regards Anna
Luxplus ✨

Reply from Luxplus Danmark

Apr 22, 2026

Hi Athanasios,
Thank you for your review!
Im happy that you are satisfied with our variety and delivery.
I wish you a wonderful day!
Merna, Luxplus

Reply from Luxplus Danmark

Apr 16, 2026

Hi Nikita,
Thank you for your review.
We are happy to hear that you are pleased with both the delivery and your products!
I wish you a good day,
Merna, Luxplus