LaserPecker Reviews 

camile ok. perfect solution fast

I got my issues sorted in a quick manner and I appreciated how the follow-up had been as well!

I have issues with shipping taxes and custom import and must pay 118euros. Also, invoice issues because Ups need more and more info. Aser pecker custom service is provide me help at the end they return me 118euros of additional costs. Shipping to Italy is almost 30 days long. But finally machine is arriving and everything is ok now.Returned money for taxes is fast, 3 days.

LP1 > Excellent!!!! To engrave everywhere, to get started, user friendly, the limit is only your creativity!

Very quick and efficient response from your customer service team. This time I got assistance from Camille which was very cooperative.
Thank you very much.

Exceptional product, extremely well built and very easy to get started with. I had a few glitches at the beginning, but Fate, an Laserpecker support specialist worked me through them and got me up and running. Excellent experience so far.

Company is responsive to problems.
I have the older model which will probably eventually lose support but hanging in there at this time.
Love what this little laser will do. Easier to use with the initial program vs the updated program

NOT USER FRIENDLY! Because the learning curve is so steep the Laserpecker design studio needs a clear tutorial that can be used so that a person doesn't have to waste so much time & material trying to figure out how to get a good engraving.

“Fate” made my day :)
The servicedesk was quick, effective and very friendly.
After resolving my issue, they also followed back, asking few days later - is all right now.
Well done!

The people responded to me nicely and made me feel like a person. Very nice

The customer service was excellent very thorough and responsive and in a perfectly executed manner and very timely. Really appreciate it. Iris helped me and she was excellent!

The product is great with what I’ve done so far. I wish there was a written list on temps and everything to help with the process I’ve been using ai and it’s been wrong a few times. Also I think I’m missing a part to the big box machine it will not work. Other than that the product so far seems great. I have yet to use it on golf clubs like my initial plan

Seemed good to deal with tried to help

My questions were answered by Camille in a friendly and professional manner, thank you very much, I am very satisfied with the product and the service.

very good price, communication, very fast delivery and for EU customers from business is correct Invoice, many thanks

The customer support rep, Camille, understood my concerns and was very prompt in resolving them. I appreciate her help and responsiveness.

Asked questions to make informed decision got answers and further observations. Biggest benefit was determining that 20W unit wouldn't cut it (pun intended) and a 40W was needed. Other was how to make glass suitable for etching black texta and a dedicated product. Response was prompt and cusotmer service was very clear about what product could and couldn't do..

Had an issue with the laser not working on an LP3 we bought from Switzerland, their customer services did help, but in the end we had no choice but to take it apart and fix it ourselves and found an issue with the mirrors, works now but the focal point leds are of no use.
However we bought another LP3 from the UK anyway and I have to say on some things, slates, dark plastic and aluminium it's absolutely great so 4 stars to them. But I ordered extra slates and cards on April 27, and still not had anything nearly a month later (although they say 2-5 working days ?)
Overall it's a great product when working, I should've paid extra in hindsight and got the 5.
To sum up, great kit if it's working, if it's not working then customer services are not a great help because at no point was I ever given any options to send back or get fixed. And transit time for extras is abysmal. Shame really.

After a problem with our Laserpecker LP4 the customer support's Kita handled everything very fast and to our satisfaction.

I was having an issue with my slide extension and I wrote them for assistance. They answered back the same day but they are not available on the weekends. Sky gave me pointers to see if it was something I could do on my end but we were unsuccessful. I was frustrated so I asked for a replacement and they delivered. It took a minute because the company is not based in the U.S but it happened. LP sent me a brand new slide. The process is long so be patient but I was able to more than achieve my goal. Sky was so patient no matter how frustrated I got and always answered with respect and well wishes for my day. I have the lp2,4,and 5 with all of the attachments. My next purchase will be the lx2 and I can’t wait. LP has allowed me to work more efficiently and almost tripled my profits due to the creativity it helped me to create and achieve. And they are affordable with many pay options. Sky even sent my a replacement cord. LP for life! 😊