LaCentraleVapeur Reviews 

I’d like to start by saying how impressed I am with the customer service. They really do care about their customers and go the extra mile to make sure everything is sorted out. When I had a complaint, they handled it quickly and professionally, and resolved it completely to my satisfaction. I’m really happy with the outcome and can definitely recommend this company. ⭐⭐⭐⭐⭐

What the customer service????
Its non existent.
After one month I am still waiting to get my money back
Edit: I have now written countless mailes to LCV and send them all the info they would need to solve the problem. After over 2 months still nothing happened.

Sold a broken device, asked for a return, had to pay international shipping label myself, which made up 15% of the broken devices value. Waites for a full refund for weeks and im still down money because of thr shipping. WOULD NOT RECOMMEND

Terrible customer support both online and on site.
Avoid

They shipped me the wrong item, and they haven’t responded to any of my emails. Customer support is practically non-existent.

These guys are the real deal - but can be a bit slow to send things out. Assume that you are buying from a brilliant shop from nice people who will eventually send it out and then you won't be stressed. That are a real and well reputed legitimate business. They have a good range and real expertise. But high demand times like Black Friday or 4.20 will slow things a bit.

I also got a free metal tray with their brand logo on, which I am using several times a day. Fits on the knees nicely too. Merci!

I've ordered from this shop once before without any trouble but for some reason now with my second order I have alot of trouble getting the simplest information about the location of my package or whether it will be delivered at all. Placed my order on the 18.12.2025 and today is the 07.01.2026 still nothing. I don't understand how it's not possible to give the customer the information he wants about the location of his package.

Edit: today is the 03.02.2026 my original order was placed on the 18th December package got returned but no refund still as of today. I got sent one email on the 20th January that my refund will be processed "ASAP" but it's seems like a lot of people gotten the exact same text. Not really nice

Quality products, fast delivery, kind and responsive customer support

I am extremely disappointed with my experience. I placed an order 3 weeks ago, but it was never shipped. Only after 21 days was I informed that the item is out of stock, even though it was listed as available when I purchased it. To make matters worse, the shop is ignoring my emails and constantly stalling. Very unprofessional behavior and a complete lack of respect for the customer. Avoid this shop if you don't want your time wasted and your money held hostage.

My items took a while to restock and communication about this could have been a bit better, but I've got all my items in the end for a very reasonable price and am very happy!

On their website 24hour shipping is advertised.
I placed my order on December 5, they have failed to send me anything yet. No answer on my ticket.

Wether they deliver from now on, never buying here again. They can stick their cheap apologies somewhere the sun doesn't shine.

My order is still delayed,no support at all,if iam not gonna get my money back or my device next week,iam contacting my lawyer agency.
NOT RECOMENDING THIS PAGE AT ALL ! ! ! Only autoresponses,no telephone number.
Scam

They seem to not handle defective products based on the policy that a product received is a product used, and they don't accept replacement or warranty on products used.
Beware !!!

Always good service. Best prices around.

I had to change my order because I suddenly decided to go with a different vaporizer. They were very quick to update the order and ship the correct product.

Although you receive an email stating that the delivery might be delayed (which seems to be part of their standard procedure), the product still arrived quite quickly.

Considering they currently offer the best-priced vaporizers and provide great service and communication via phone and email, I can only give them 5 out of 5 stars.

Thanks for your excellent service!

I lost my Flare coil screw, and they happily sent a replacement for free with my next order!

I have ordered many times, and finally decided to leave a review.
I had some minor issues in the past that just happen, like an article not being in store etc., but most orders I had absolutely zero issues.
The selection is great, prices are really low, often best in whole Europe! And the support is just amazing. I once got sent a wrong article, lacentralevapeur paid shipping back (from Germany to France!), sent me the right article, and even added a little gift! The most recent issue was even better: I ordered a vaporizer for my brother, somehow the parcel got lost on the way. Totally not the fault of the store, but la poste. On the poste tracking website, it said the parcel was on the way back to the seller, but it stayed like that for literally weeks with no change. Never the less the shop refunded me the whole amount. All while being always nice and professional. Also, I tried to google translate to French at the beginning, but everyone I was in contact with spoke english fluently!

Tl;Dr: You can not go wrong with this store. Even in the rare case something unexpected goes wrong: They got your back.

I recently ordered from La Centrale Vapeur, and I couldn’t be happier! The package arrived super quickly and in perfect condition. Communication was flawless—they kept me updated every step of the way, showing great professionalism and reliability.

I’m so impressed that I’ll be recommending this company to everyone. Excellent service, highly recommended!

I ordered a glass adapter and an ispire wand. It was a great deal, couldn't find it cheaper anywhere. Had it within 9 days (holidays in between). I even got a free zipper case for the wand. Great!