Honest opinion, Laundryheap has varying performance depending on the service you choose. I’ve tried a few so far and here’s my experience - Ironing: great, no complaints, good work with lin... See more
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Review summary
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Reviews shaping this summary
Pick up and drop off was smooth and the clothes came back in great condition. Only dropping a star as I wanted to book a simple button repair on a couple of the jackets sent for dry cleaning, but th... See more
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Our family was traveling through London and we had a very large load of laundry. Hotel laundry is ridic expensive for large loads. This was the perfect solution. They picked up from the hotel concierg... See more
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Very easy - easy pick up, drop off, communication and tracking. We chose the wash and fold service. Would recommend if you’re getting anything done that you don’t give will get easily creased as tumbl... See more
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Company details
About Laundryheap
Written by the company
Laundryheap is the world's leading on-demand laundry and dry cleaning service.
We collect, clean, and deliver everything to you in 24 hours.
+ Instant collection
+ Free delivery in 24 hours
Laundryheap takes care of all your laundry & dry cleaning needs so you can save time for the things you love. It's simple, convenient & affordable.
Download our free app now and you’ll never have to do laundry again. Book today, wear tomorrow!
Do you have a burning question? We would love to hear from you. Try our help feature, available for you directly on our app.
Collection and Delivery within 24 hours
Free collection & next day delivery
Book an order today and enjoy clean clothes tomorrow.
Contact info
https://www.laundryheap.com, London, United Kingdom
- laundryheap.com
4.2
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Been great with me amending my order…
Been great with me amending my order for the third time!!?.
Living in a flat during winter months its great to have a service for towels, bedsheets and duvets.
Provide great service
5 September 2026
Duvet came back so dirty its in the bin!
In my experience, Laundryheap charges a premium price for a just about acceptable service. That said, I won't be using it again in the future. Last week I sent a duvet for washing. It came back in such an appalling condition that it went straight in the bin and the bedding with which it came into contact was stripped and put in the wash.
When I sent the duvet for cleaning it had three marks on it. All three were from when it was last cleaned by Laundryheap (they looked like the marks you get when the washing machine needs cleaning, I spot cleaned them but couldn't get them completely out). The duvet came back covered in yellow stains and marks that looked like someone had been eating while handling it ... there were actually specs of the "food" still stuck to it.
In response to my complaint I got what largely looked like a standard reply. I was offered a credit of €10: the sender didn't even notice I was in the UK! That converts to £8.59 against the total charge of £65.49 for washing/drying a duvet now in the rubbish, necessitating the purchase of a new one.
I suppose the cleaners Laundryheap use are cheap. Even if they have to reclean something multiple times they are still in profit, so are not paticularly bothered about the quality of the service. If you live in North East London I strongly suggest you look elsewhere.
6 September 2026
Unprompted review
Amazing laundry service and super fast…
Amazing laundry service and super fast delivery A+++
4 September 2026
Unprompted review
Reply from Laundryheap
Hi there,
Thank you for the outstanding 5-star review! We’re thrilled to know you’ve consistently enjoyed your experience with our service.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Very helpful and reliable.
Very helpful and reliable.
I am delighted with Laundryheap
.
4 September 2026
Reply from Laundryheap
Hi Eva,
Thank you for the fantastic 5-star review! We’re delighted to know you found our service helpful and reliable.
We look forward to continuing to deliver care and convenience.
Team Laundryheap!
Just excellent
4 September 2026
Reply from Laundryheap
Hi Jean,
Thank you for your brilliant 5-star review! We’re thrilled to hear you’re happy with our service.
We look forward to keeping your laundry experience smooth and hassle-free.
Team Laundryheap!
Good service
5 September 2026
Unprompted review
Reply from Laundryheap
Hi Muhammad,
Thank you for the brilliant 5-star review! We’re thrilled to hear you enjoyed our service.
We look forward to delivering more seamless experiences your way.
Team Laundryheap!
Prompt pickup and delivery from/to our…
Prompt pickup and delivery from/to our hotel. Excellent service.
4 September 2026
Unprompted review
Reply from Laundryheap
Hi Edward,
Thank you for the fantastic 5-star review! We’re delighted to hear you enjoyed a smooth hotel collection and delivery experience.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
I unfortunately cannot recommend this…
I unfortunately cannot recommend this service based on our experiences.
We have had several issues with the reliability of the service. On two separate occasions, our dry cleaning was delivered to the wrong house, and the company was unable to identify where it had been left. On another occasion, the driver forgot approximately half of our dry cleaning at the facility, resulting in a delayed delivery.
While customer service is responsive, the communication feels very impersonal. Responses often appear to be standard, pre-written messages rather than a genuine attempt to understand and resolve the specific situation.
For me, the issue goes beyond the mistakes themselves. Laundry and dry cleaning are personal belongings, and when something goes wrong, I would expect a company to take ownership, investigate what happened and follow up with the customer. After our most recent issue, nobody proactively contacted me to explain what had happened or to ensure that the matter had been properly resolved. Instead, the response felt more focused on providing explanations and excuses than on taking responsibility.
Unfortunately, after multiple incidents, I no longer feel that this is a sufficiently reliable or customer-focused service.
21 August 2026
Unprompted review
Reply from Laundryheap
Hi there,
Thank you for sharing your experience.
We’re genuinely sorry to hear about the recurring issues with your dry-cleaning deliveries and the communication challenges you’ve experienced. This is certainly not the level of reliability we aim to provide.
As we’re unable to locate your details from the review, we’d appreciate it if you could share the requested information and contact us via the Help section of the app. This will allow us to investigate each incident thoroughly, prioritise your concerns, and implement corrective measures to prevent similar issues from recurring.
We deeply regret the disappointment caused and remain committed to supporting you throughout the process while we work to restore your confidence in us.
Team Laundryheap!
Easy in all aspects
Easy in all aspects, affordable and a great wash - will use again very soon!
5 September 2026
Unprompted review
Reply from Laundryheap
Hi Matt,
Thank you for the heartwarming 5-star review! We’re delighted to know you enjoyed a smooth experience and were pleased with the quality and value of our service.
Your kind words mean a lot, and we look forward to keeping your laundry experience seamless.
Team Laundryheap!
Reply from Laundryheap
Hi Paul,
Thank you for the amazing 5-star review! We’re delighted to know you appreciated the efficiency and reliability of our service, along with the support from our team.
Your feedback means a lot, and we look forward to keeping your laundry experience effortless.
Team Laundryheap!
Reply from Laundryheap
Hi Frances,
Thank you for the wonderful 5-star review! We’re delighted to know you had a smooth experience and were pleased with the support from our team.
We look forward to being your go-to laundry partner whenever you need us.
Team Laundryheap!
My white garments came out with pink…
My white garments came out with pink dye on them. 13 garments ruined! Full refund not offered. I arranged for separate washes and somehow they are died bright pink!!
5 September 2026
Unprompted review
Reply from Laundryheap
Hi Rebecca,
Thank you for sharing your experience with us.
We’re genuinely sorry to hear that your white garments were returned with pink dye transfer despite selecting our Separate Wash service. We understand how distressing and disappointing this must have been for you.
Our team has investigated the matter as a priority and shared a resolution with you via email. Your feedback has been escalated internally to strengthen our quality checks, garment handling, and attention to detail.
We sincerely regret the impact this experience has had and hope to have the opportunity to restore your confidence in us.
Team Laundryheap!
It was a very seamless process
It was a very seamless process, and a third of the price of hotel laundry
4 September 2026
Unprompted review
Reply from Laundryheap
Hi Steve,
Thank you for the fantastic 5-star review!
We’re delighted to know you had a smooth and convenient experience with our service. It’s wonderful to hear you found the service to be great value during your stay.
We look forward to keeping your laundry experience effortless and reliable.
Team Laundryheap!
Easy to schedule
Easy to schedule. Great communication. Laundry nice and clean. Good value.
1 September 2026
Unprompted review
Reply from Laundryheap
Hi Denise,
Thank you for the wonderful 5-star review! We’re glad to know you enjoyed a smooth experience and were happy with the communication, laundry care, and value our service offers.
We look forward to keeping your laundry days seamless and effortless.
Team Laundryheap!
Reply from Laundryheap
Hi Wayne,
Thank you for the brilliant 5-star review! We’re thrilled to hear you enjoyed a smooth experience with us.
We truly appreciate your trust and look forward to continuing to deliver care and convenience.
Team Laundryheap!
Seamless dry cleaning service
2 September 2026
Reply from Laundryheap
Hi Vanessa,
Thank you for the amazing 5-star review! We’re delighted to hear you enjoyed a smooth dry-cleaning experience with us.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Quality Service
The delivery and collection services were very professional as they respected the time and the privacy of their client, also proper cleaning of the items.
2 September 2026
Unprompted review
Reply from Laundryheap
Hi Bryce,
Thank you for the wonderful 5-star review! We’re delighted to know you appreciated the professionalism of our service and the care given to your garments.
We look forward to keeping your laundry days smooth and enjoyable.
Team Laundryheap!
Reply from Laundryheap
Hi Nidhi,
Thank you for the fantastic review! We’re delighted to know you were pleased with the convenience of our collection, delivery, and dry-cleaning service.
We look forward to delivering more seamless experiences your way.
Team Laundryheap!
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