Lost Loom Reviews 

150
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally silky soft fabric and the gorgeous packaging that makes products feel like a true luxury gift for any occasion. Consumers also mention that the shipping is impressively fast and customer support handles any order issues very professionally, quickly and efficiently. Some reviewers were not happy with the maintenance, noting that the delicate material easily forms heavy creases and requires specific washing care. A few other people also felt that the sizing can sometimes be slightly confusing or cause minor inconveniences during setup.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting its exceptionally soft and silky feel that... See more

Quality

Consumers find quality to be positive, highlighting the exceptional softness and cooling feel of the bedding.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super speedy arrival... See more

Order

People report positive experiences with order, highlighting clear websites, helpful support, and... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional and outstanding support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful bedding, fast delivery and gorgeous packaging. Particularly impressed with the fitted sheet, the elasticated bands to go under the mattress will make sure the sheet never pops off. The feel... See more

Company replied

Rated 5 out of 5 stars

As I returning customer i have nothing but positive experiences with lost loom Luxury bedding which is saving me during menopause its cool in the summer and warm in the winter The duvet is like be... See more

Rated 5 out of 5 stars

I discovered bamboo bedding several years ago. However, the quality of LostLoom is unparalleled, even down to the packaging. The softness is far superior to even the highest Egyptian cotton thread c... See more

Company replied

Rated 5 out of 5 stars

The bedding arrived beautifully packaged and as it was a gift I was very pleased with the presentation. The item arrived quickly and the communications were great. The courier sent specific timings... See more


Company details

  1. Bedding Store

About Lost Loom

Written by the company

Welcome to the official Trustpilot profile for Lost Loom.

We are a luxury bamboo bedding brand focused on comfort, quality and thoughtful design.

Crafted from premium Moso bamboo, our bedding is exceptionally soft, breathable and designed to create a more comfortable and restorative sleep experience all year round.

By working with trusted, world-leading manufacturing partners, our bamboo bed linen is crafted to the highest standards of quality and craftsmanship, with thoughtful attention to detail and effortless everyday luxury in every piece.


BAMBOO BEDDING
BAMBOO BEDDING SETS
DUVETS

Our 90-Day Quality Promise

Our Commitment to Exceptional Quality

We believe our Bamboo Bedding is the finest on the market. That’s why we offer a 90-Day Quality Promise. If you find better quality bamboo bedding elsewhere and prefer it, we’ll take ours back and refund you in full, even if it’s been used. We’re confident you won’t find better. But if you do, we’ll make it right.

Contact info

4.9

Excellent

TrustScore 5 out of 5

150 reviews

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4.9

All reviews

(150)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

As I returning customer i have nothing but positive experiences with lost loom
Luxury bedding which is saving me during menopause its cool in the summer and warm in the winter
The duvet is like being cuddled by a soft fluffy cloud
exceptional customer service is the added bonus 👌

26 August 2026
Rated 3 out of 5 stars

Sorry

Sorry , not as soft as expected. To be continued after washing x best helen

24 August 2026
Lost Loom logo

Reply from Lost Loom

Hi Helen, thank you for taking the time to leave your feedback. We’re sorry to hear the pillowcases didn’t feel as soft as you were expecting. Softness can naturally be quite personal, although our 400 thread count bamboo sateen has been specifically chosen for its exceptionally smooth, soft feel, and this is one of the qualities our customers most frequently mention.

We’d love to understand a little more about what you were expecting, so please feel free to get in touch with us directly and we’ll be very happy to help.

Rated 5 out of 5 stars

Just fabulous

Great service. Fast delivery. Truly amazing bedding. Would definitely recommend. Beautifully packaged.

24 August 2026
Rated 5 out of 5 stars

The bedding arrived beautifully…

The bedding arrived beautifully packaged and as it was a gift I was very pleased with the presentation. The item arrived quickly and the communications were great. The courier sent specific timings on the day which really helps to plan. My daughter was delighted with the bedding set. The softness and cool feel along with the quality of the product is as we hoped for. It is more than I would usually spend on a bedding set and we are very pleased and feel it is well worth the money for a special treat. We would definitely buy again from Lost Loom and appreciate the ethics of buying from this brand.

19 August 2026
Rated 5 out of 5 stars

Great quality and service

Have a set of the bamboo bedding, which I love, though a bit uncomfortable that it has to b washed at 30 and I always feel bedding and undies need to be washed at a high temp.
Bought one pillow to try it out, love it so much I bought a second and have just bought a pair for the guest bedroom: ordered yesterday and just been delivered .

17 August 2026
Rated 5 out of 5 stars

The best bedding on the market!

Having done my research on sustainable bedding, I was delighted with my purchase from Lost Loom. The bamboo fibres have created the most incredible, silky, soft, satin feel sheets and pillow cases that are not only exceptional in quality but outstanding in appearance! They are easy to wash on a low temperature, very easy to iron and feel like hotel luxury when they are on the bed!!
Suoer speedy delivery and exceptional quality. I can't recommend them highly enough.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Very soft and comfortable bedding

Very soft and comfortable bedding. I've been shopping around for good quality bamboo sheets for a while since my old one started to age, this is the best quality I've found so far. I'll be buying another set.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Love your products and fast service

Love your products and fast service, I mistakenly gave a 3 star review when meant to give 5,
The service when I had an issue with the delivery agent was extremely helpful and gave me great confidence in reusing Lost Loom.

7 August 2026
Rated 5 out of 5 stars

Great company

Great company, quick delivery and very well packaged. Will do business with them again.
Bamboo duvet cover, fitted sheet and pillow cases nice and cool in this hot weather.

4 August 2026
Rated 5 out of 5 stars

Lovely sheets

This is the second set of sheets I have purchased, as they help to keep me cool overnight and the quality is good.
They arrived when expected, the packaging is robust, it included a card with clear instructions on how to care for them.

29 July 2026
Rated 5 out of 5 stars

Single Bedding Set

I had a issue with my product but the team were quick to rectify the issue straight away. Richard from support resolved my issue quicky which was great from a customer service perspective.

29 July 2026

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