Orell Füssli Reviews 

easy to buy. still some books are missing

The globe as received could not be assembled. Instructions were non-existent, the video was useless, and globe halves did not fit.

Also, it was difficult to actually pay for the order! I couldnt use my credit cards or Pay Pal.

The experience was not really nice for me as I thought I ask the book in epub and then it was ascm. I am still not able to read it due to conctraint with my ebook. On the top the website is all in German not even english or Franche. thanks

War alles 1a klappte tip top.

Very helpful and I found exactly what I wanted for my girlfriend's birthday present.

Most of the books they display in their site are not really available, they give you a 3-6 days shipping delay at the moment of checkout and then they make you wait 2 months before telling you that they don’t have that article available. I have received a gift card and haven’t been able to use it cause they continuously cancel the orders.

Very good I've gotten several books off orellfuessli I highly recommend

although the books were on offer -and i bought them - only half of them were actually delivered - because they were not available...

Always first-rate delivery

It was super, exactly in the due time

I ordered two books and I have only received one. I ordered both books on April 5. I received the first book "Lucky Man" this week. I am still waiting for "The Composer is Dead".

Great, fast service. Friendly staff. Overall a very pleasant experience

I ordered the book “The 7 Habits of Highly Effective Teens” by Sean Covey (ISBN 9780762414741) expecting a standard, complete edition. However, what I received was a miniature edition with reduced content.
This was not clearly disclosed anywhere in the product title or description on the website. The only indication (“Miniature Edition”) appears on the book cover, which is not sufficient. Customers should not be expected to examine cover images in detail to identify such essential information.
The listed dimensions also do not resolve the issue, as they only describe the physical size, not the fact that the content is shortened. For books, whether the content is complete or reduced is a key product characteristic and should be explicitly stated.

After contacting customer service, I was informed that they consider there to be no fault on their side, and that return shipping costs would not be covered.

In addition, the delivery time significantly exceeded what was stated on the website.

Overall, this was a disappointing experience due to a lack of transparency and the handling of the complaint.

+ Have also a selection of English books
- Website is messy and items difficult to find with search command unless know exactly what to look for and sometimes not even then
- There is no competition which is why there is no effort to improve services
- Very slow delivery and uses Planzer which is the worst possible delivery company
- Very expensive prices
- Once several years ago I had a delay with my payment and now they have blacklisted me seemingly forever so that I cannot order unless I pay in advance

They sold me an exercise book in PDF but I was unable to download it because they are working with an external partner and they were unable to help me with the download. I wrote multiple emails and called many times and they did not help. I think it should have showed on the website, that the book COULD NOT be downloaded right away, but needs an adobe digital software on your computer and lot of customer support to get through all the authorizations... In the end, they could unfortunately not fix the problem.

I'm super disappointed. I bought 3 books at a special offer with Swisscom, if I bought 3 books, the lowest cost would come to me for free. This last book never came, but they sent me the account of the other two. I called to complain and they told me they could no longer do anything. Anyway, a disaster and a total bad service. I've been buying books for seven years, but this time it was my last. They always put in the app that is available and after weeks or months they send you an Email that is no longer available.

Everything worked perfectly fine. Had an issue, sent an email to support and they resolved within a day and order went really fast. Of course a bit of patience is needed. It wasn't flashy but all worked out.
Got my ebook and books.

🙏

all very nice..... but when it comes to refunding paid undeliverable books it is a horror trip...no way to talk to the finance department emails that make no sense and still zero response, just stupid inattentive responses...wonder if people actually read the mails they get from clients ....highway robbery...good to sell but for refunds from the online shop rating is zero

I ordered some books from Orell, including a few rare ones, and at first glance, they seem to have a vast catalog. However, in reality, out of three items I ordered, one was canceled by them, the second took four months to arrive, and the third—after an incredibly long wait of eight months—I had to cancel myself because it was still marked as “in progress.”

They give the impression of having a large selection, but that’s not really the case. Unless you’re buying recent releases—at very high prices, I should add—this bookstore is a poor choice.

80% of the time that you order something online is either not available or it comes like with 6 weeks of delay. Wouldn’t recommend.