orderflow.ch Reviews 

Refused to accept return of a completely unopened, untouched item that was ordered in error. Would not offer a refund, or credit note and refused to offer return with a restocking fee. Completely unreasonable. I would never shop with them again.

Very bad, my order was "refunded" because the item I ordered was out of stock which is fine, but then they told me that to get the refund I have to signup on a third party website

The delivery time is estimated to be 10 days from my order date. Regardless of weekends, warehousing, public holidays, etc. this is unexpected and much slower than other competitors.

Orderflow is unable to verify product availability in advance. I was incorrectly advised to order an additional Thunderbolt cable (CHF 74.53) for the Philips 49B2U6903CH monitor.

After full payment, the monitor was not delivered, yet the cable was shipped anyway, even though it was completely useless without the monitor. It later turned out that the monitor is normally supplied with a Thunderbolt cable included, meaning the additional cable was unnecessary in any case.

Despite this clear misadvice and lack of delivery control, customer service responded in an unfriendly and unhelpful manner, denied any wrongdoing, refused to accept a return, and referred only to terms & conditions and internal system processes.

Conclusion: Misleading advice, poor delivery transparency, and no customer focus. Not recommended.

Ordered an SSD disk from seagate (firecuda) beginning of november, product not available but they can order.. found another disk 24tb at the beginning of january for a very good price.. received 4 weeks later product no more available order cancelled..
bit surprised since seagate is a good manufacturer.. cancelled my previous order as well.. the contact with the shopnwas good, always kind, never received a status update from their side which they can improve.. i'm a bit disappointed, not nice.. hardware availability made this a sad experience..

I ordered one monitor that was on this website 100 CHF cheaper than the other websites.
The pack is arrived after one week with no problem...
Thank you!

They charged me 65CHF because they claimed the box had a problem when I returned it. No fotos, no options of keeping the items, no nothing. Don't buy to them even on Digitec / Galaxus. If you have problems they can charge you whatever they want !

Completely unsatisfactory experience. When ordering on the website, the date of delivery was indicated within 1-3 working days. After placing the order, a few days later I received a letter that the product is located in another depot and it takes up to 3 days for transportation. The product has not yet been received. No delivery dates have been specified. There are no letters.

In time, good comms and also a useful swiss power adapter.

My experience with this shop is the following : they propose super interesting promotions on their shop, they get paid and keep the money for a while. Then, they cancel the order saying it was a promotion error.

The communication is useless as the human interaction is not interesting for the business. As an example of communication, they first claim an error in the item description. After several emails, they claim the stock was tiny and they were not able to fulfill the huge amount of orders. I still do not know the truth.

Keep away if your are looking for a serious shop.

Update : Stressful experience. I received my order today 09/04/2024, after 3 weeks instead of the 5-7 days advertised. Fortunately, it was easy to communicate with Order Flow and I am very satisfied by the phone.

Some background:

I placed an order for a Google Pixel 8 Pro on the 17th of march on Orderflow online store. On March 19th, I received confirmation that my payment had been received and that the order was placed with their suppliers. However, I was informed that the phone comes from a separate warehouse, which might cause a slight delay beyond the 5-7 working days indicated on their website. Despite my feeling of deception, I understood this and hoped for a timely delivery.

Subsequently, after asking, I received an update stating that the expected delivery date would be around Wednesday of next week, possibly extending to Friday (March 29th).
I was told : " Hello, At the moment we expect a date around Wednesday of next week, maybe Friday."

Given that that Friday was a bank holiday before Easter, I emphasized the urgency of receiving the phone before then. I would be traveling for the Easter break, and having a functional phone is crucial for my trip.

I was told "Hello Benjamin
We hope the phone arrives on time, right now its still on its way. We do the best we can to send it bevor easter."

I delayed my trip by two days, and on Saturday March 30th, and despite my plea, I did not receive any tracking information or the phone itself. As the day after was Easter, I found myself in an extremely difficult situation. Not only did I need the phone for my travels, but I had to be home to receive the delivery. Our building has experienced multiple thefts, and I cannot risk leaving the package unattended.

OrderFlow promised to deliver the phone before Easter, but this commitment has not been met. I postponed my travel by two days in the hopes of receiving the phone, but it remains undelivered. Today is April 04/04/2024 and I still have not received the phone, nor any indication that the phone has arrived in Switzerland and no tracking number.

Ordered a 500CHF motherboard with them - there was no delivery date given and they got back to me citing that it was out of stock. I asked for a delivery date but they could not provide one. I then asked to cancel the order because I did not want to wait and I can order a different product.

It should be an instant refund as I paid them with Twint. I'm still waiting for my refund.

Edit: I did get a refund but I had to apply a lot of pressure by going through my bank to investigate it. once the bank got involved suddenly things moved very quickly. This could all be resolved by them simply adding a button to cancel orders from the client side, rather than having to go through their email system. Most online stores allow you to follow up and modify orders, Im not sure why this one will not.

Ruined Christmas Surprise with Zero Compensation from OrderFlow.ch

I am compelled to express my profound dissatisfaction with the abysmal service I received from OrderFlow.ch during my recent attempt to purchase a coffee machine. This experience has been nothing short of a nightmare, and I feel compelled to share my frustration.

I purchased a coffee machine from OrderFlow.ch well over a month before Christmas, thinking I had allowed sufficient time for the delivery and preparation of a surprise gift. However, just a couple of days before Christmas, during a weekend, I received the shocking news that the product was not available. The timing of this revelation was beyond inconvenient, leaving me with no opportunity to procure an alternative gift elsewhere.

The fact that I had meticulously planned and prepared for this surprise, only to have it completely obliterated by OrderFlow.ch's incompetence, is utterly infuriating. This lack of transparency and communication is inexcusable, especially during the holiday season when customers expect reliability and dependability.

To add insult to injury, no compensation or gesture of goodwill was offered by OrderFlow.ch. The complete disregard for customer satisfaction and the evident lack of responsibility demonstrated by OrderFlow.ch have left me with an irreparably negative impression.

I strongly caution anyone considering making a purchase from OrderFlow.ch to think twice, as the utter disappointment, inconvenience, and lack of compensation I experienced are not worth the risk. My Christmas surprise was ruined, and OrderFlow.ch is solely to blame for this regrettable and avoidable situation.