Team in Hasselt was very proffesional, friendly and super helpful. They do amazing job 😊 They spend the time with potentional customers and explain very well how your program works. Delivery was on... See more
Company replied
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See what reviewers are saying
Our dog, Terra, had so many issues and allergies with different food. We tried different brands and types, but none seemed to be working. Until we tried Just Russel, we are so happy with it! Terra lov... See more
Company replied
We came across Just Rusle on Google as high-quality cat food. We ordered 3kg and received complimentary wet food. They provided detailed information on portion sizes. Our cat loves it, her coat is bea... See more
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We wanted to change our dog's food to something more nutritious and decided to try Just Russel. The first time we received the food my husband even said it smelt like human Sunday lunch. I feel... See more
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Company details
Written by the company
Just Russel offers personalized dog and cat food, delivered monthly to your doorstep. We prioritize your pet's well-being and your convenience. Caring for your pets should be personal, easy, and enjoyable. By leveraging science and technology, we help pet owners make informed choices. Answer 10 simple questions about your pet on our website of Just Russel. Our algorithm calculates the best tailored diet and portion. You’ll receive a unique monthly 100% natural nutrition plan customized for your pet. Tailored to each dog's specifics (breed, age, weight, activity level, and health), our food comprises high-quality ingredients: ample meat, premium proteins, vegetables, and salmon oil. No artificial additives. Your pet's health is monitored by our online veterinarians. 🐶 Personalized dog & cat food 🥩 High quality & with 100% natural ingredients 🚚 Free home delivery 👩⚕️ Online veterinarians follow-up. Curious? Fill out your pet's profile on Just Russel. Keywords: dogs, dog food, dog kibble, pets, cats, cat food, cat kibble, companions, animals, nutrition
Contact info
Damstraat 46, 9850, Deinze, Belgium
- +32 472 90 90 39
- hello@justrussel.com
- justrussel.com
4.5
Excellent
14K reviews
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Reply from Just Russel
Hey 👋,
Thank you! Great to hear that you’re happy with our service and that the delivery was prompt. 🐾
Kind Regards,
Cheyenne from Just Russel
Reply from Just Russel
Hey 👋,
Wat leuk om te horen dat Milo helemaal blij is! 😊 Bedankt voor je fijne review, we zijn superblij dat jullie tevreden zijn.
Met vriendelijke groeten,
Cheyenne van Just Russel
Reply from Just Russel
Hey 👋,
Thank you for your wonderful review! We're so happy to hear that you've had a great experience with our service. 😊
We truly appreciate you taking the time to share your feedback!
Kind regards,
Joy
Veterinarian Just Russel
I was wrongly billed €600 over six months for…
I was wrongly billed €600 over six months for products I never received and I tried to complain but there is no customer service. I had to block it via my bank despite lots of emails directly to them after the first billing to ask to stop it. This was a con trick!
1 July 2026
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you for sharing your feedback. We're very sorry to read about your experience. This is certainly not the experience we want our customers to have.
We would really like to investigate what happened with the billing and deliveries, as we take concerns like this very seriously. We also do have a customer support team, so it's worrying to hear that you felt unable to reach us.
Could you please submit your details via https://support.justrussel.com/hc/nl/requests/new/? We'll personally look into your account, review the charges, and work with you to resolve this as quickly as possible.
Thank you for bringing this to our attention, and we hope we can make things right.
Kind regards,
Joy
Veterinarian Just Russel
Cat loves the food and good service
23 April 2026
Reply from Just Russel
Hey 👋,
Thank you for your lovely review! 😊 We're so happy to hear that your cat loves the food and that you've had a good experience with our service. That means a lot to us!
If you ever need anything, we're always here to help. 🐾
Kind regards,
Joy
Veterinarian at Just Russel
Team in Hasselt was very proffesional
Team in Hasselt was very proffesional, friendly and super helpful. They do amazing job 😊 They spend the time with potentional customers and explain very well how your program works. Delivery was on time. Packaging was original and very personal with foto on our dog 🥰 And your customer service with courtesy mails just prove, that you are on top of it, deliver excellent experience and shows that you care.
16 June 2026
Reply from Just Russel
Hey 👋,
Wow, thank you so much for this wonderful review! 😊 We're incredibly happy to hear that you had such a positive experience with our team in Hasselt. It means a lot to us that you noticed the time and care they put into explaining everything and helping you make the best choice for your dog. 🐾
We're also delighted that the delivery, personalised packaging, and our follow-up communication met your expectations. We truly believe that great pet care goes beyond just food, and it's lovely to hear that this came across in your experience.
Please give your furry friend a big cuddle from all of us at Just Russel! 🥰
Kind regards,
Joy
Vet at Just Russel
Products arrived in good condition.
Products arrived in good condition.
Lots of helpful information given and good clear instructions about feeding.
12 June 2026
Reply from Just Russel
Hey 👋,
Thank you for your lovely review! 😊 We're delighted to hear that your products arrived in perfect condition and that you found the information and feeding instructions clear and helpful. 🐾
We believe that great nutrition starts with good guidance, so it's wonderful to know that this made your experience even better. Thank you for putting your trust in Just Russel!
Kind Regards,
Joy
Vet Just Russel
My dog loved the kibble..thanks for the…
My dog loved the kibble..thanks for the free toys and salmon oil
17 May 2026
Reply from Just Russel
Hi 👋,
Thank you so much for your lovely feedback! We’re absolutely delighted to hear that your dog loved the kibble 😊 And it’s great that the toys and salmon oil were appreciated too — it’s always nice to add a little extra joy 🐾
Kind regards,
Joy
Vet Just Russel
So far my dogs love and their stools…
So far my dogs love it and their stools , and coat seem very healthy
The delivery and packaging is very good as well.
10 May 2026
Reply from Just Russel
Hello 👋,
Thank you so much for your lovely feedback! We’re delighted to hear that your dogs love the food and that their stools already look healthy 😊
It’s also great to hear that the delivery and packaging were good. That means a lot to us!
Kind regards,
Joy
Vet Just Russel
Goofy, Burfy, Duke
My 3 cats love the cat food biscuits. Goofy was trying himself with his claws to open the bag himself. That was already a good sign. I wish would be also cat meat too.
4 May 2026
Reply from Just Russel
Hey 👋,
What a lovely review, thank you! So nice to hear that your 3 cats love the biscuits — and Goofy trying to open the bag himself is definitely the best sign. 😺 We’ll also take your wish for cat meat with us as feedback, that’s really valuable for us.
Kind regards,
Joy
Vet Just Russel
Reply from Just Russel
Hey 👋,
Thank you for your lovely review! So nice to hear that Dogie likes the food and that his fur is looking shiny. 😊
Kind Regards,
Joy
Veterinarian Just Russel
Alles in orde
30 April 2026
Reply from Just Russel
Hey 👋,
Bedankt voor je review 😊 Super fijn om te horen dat alles in orde was. Daar worden we blij van! 🐶🐱
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Ordering was easy
Ordering was easy. Delivery was quick. The thing I would say is the portion to give her I was a little confused
14 April 2026
Reply from Just Russel
Hey 👋,
thanks a lot for your feedback – really great to hear that ordering was easy and delivery was quick 😊
I totally understand that the portion guidelines can feel a bit confusing at first. Since every dog is different, the recommended amount is based on the details you provided (like weight, activity level, etc.), but sometimes it needs a little fine-tuning in practice.
We’d be happy to take a closer look together and make sure you’re giving her exactly what she needs. Feel free to reach out.
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Great service great product
5 December 2025
Reply from Just Russel
Hey 👋,
Thank you for your kind words! 😄 It’s great to hear that you’re happy with both our service and the product—that’s exactly why we do what we do.
Be sure to give your furry friend a hug from us 🐾 and feel free to let us know how things are going!
Best regards,
Joy
Veterinarian Just Russel
We got 2 free toys and the food is just…
We got 2 free toys and the food is just great in general
15 April 2026
Unprompted review
Reply from Just Russel
Hey 👋,
haha, getting two free toys is always a nice bonus 😄 glad that was a fun surprise!
Even better to hear that the food itself is such a hit – that’s what really matters. Thanks for sharing your experience!
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Reply from Just Russel
Hey 👋,
Great to hear, thanks for sharing! 😊 Happy that everything is going well so far.
We’re looking forward to that second shipment together with you — keep us posted on how your pet likes it!
Kind regards,
Joy
Veterinarian Just Russel
Everything was quick and easy
Everything was quick and easy. My dog is so happy with her food and is healthy and bouncing around again.
2 April 2026
Reply from Just Russel
Hey 👋,
Thank you so much for your lovely review! 😊
We're really happy to hear that everything went quick and easy, and even more that your dog is doing so well – healthy and full of energy again, that’s exactly what we aim for 💛
Give her a big hug from us 🐶 and feel free to keep us posted on how she’s doing!
Kind regards,
Joy
Veterinarian Just Russel
Lovely company
My cat loves her new kibble! I have never seen her run towards the dry food bowl so quickly, the packaging is so thoughtful and sweet, i couldn’t be happier and will keep our subscription!
25 February 2026
Unprompted review
Reply from Just Russel
Hey 👋,
what a heartwarming review – thank you so much! 😊 It makes us incredibly happy to hear that your cat runs to her bowl so quickly. That’s honestly the best compliment we could get!
We also love that you noticed the packaging – we really try to make every box feel a little special and personal. Knowing that you’re this happy (and sticking with your subscription!) truly means the world to us. 🐾
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Exllecnt service
17 February 2026
Unprompted review
Reply from Just Russel
Hey 👋,
thank you so much for your kind words! 😊 We’re really happy to hear that you’re satisfied with our service.
If there’s ever anything you need or any question about your pet’s nutrition, we’re always here to help. 🐾
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Reply from Just Russel
Hey 👋,
Thank you for sharing this. I'm really sorry to hear that this is how it came across — that's definitely not the experience we want to provide 😔
We strive to provide pet parents with accurate and transparent information, never in an aggressive manner. If there has been anything in our communication or the ordering process that caused this feeling, we would be happy to look into it together so that we can rectify and improve it.
Please contact us at https://support.justrussel.com/hc/nl/requests/new/ so we can speak with you personally and find a solution 💬
Kind regards,
Joy
Veterinarian Just Russel 🐾
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