JUMBO Reviews 

Yeah... "delivery tomorrow", sure. Like almost every online store in Switzerland also Jumbo never delivers as promised. I ordered a small air pump online and it said "delivery tomorrow", even in the purchase confirmation. Even such a standard item was not available in the store and as pretty much every online store in Switzerland, their delivery is completely unreliable. I'm not sure what's so difficult about having functioning logistics. They trick customers to order online with their "delivery tomorrow" promise and they never deliver in time. Seriously, this is fraud and should have legal consequences.

The product was listed as immediately deliverable, but I received an email later that it was not in stock and had to be procured.

Helpful service

I ordered online a table and 6 chairs on March 20th. Table and chairs both came damaged by an evident lack of care in storing and transportation. I had to call 3 times and write 3 email to get my table finally replaced three weeks later. Now it is June 16th and I'm still waiting for the chairs to get replaced, despite many calls and e-mails. This is outrageous!

Katastrophale „Kundendiest“
Arrogant, Frech, Unprofessionel

Probably worst customer service in Switzerland. What I don’t understand is how they hire so rude people at every Filiale I have been in.
Maybe is in the job description, ''are you rude and arrogant and talk to the customer at arrogant and aggressive way? - than come work with us at Jumbo“ 😂

After I needed service to my bike 5 days after i bought it from Jumbo, I was transfer from Filiale to Filiale because they didn’t want to take any responsibilities and help me with the problem that they created Assembling the bike, and at every Filiale i went ( Aarberg, 2x Biel )the customer service was rude and talked in aggressive tone. In the end they try to send me again to other Filiale but I refuse to go and leave my bike. Now we will see what will come with all this, but I am scare it not gonna be good.