Japan Travel Reviews 

111
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful stories about their amazing journeys across the country. Customers frequently praise the exceptionally knowledgeable guides and friendly staff members who make every single tour engaging, warm, and truly special for everyone involved. Travelers also highlight the seamless planning process, careful attention to detail, and custom itineraries perfectly tailored to their personal travel preferences and desires. People deeply appreciate the incredible hands-on workshops, wonderful food experiences, and unforgettable cultural explorations provided smoothly throughout the entire holiday journey. Visitors frequently mention that organizing everything through this professional team gives them complete peace of mind and incredible memories.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable guides and planners.... See more

Service

Customers had positive experiences with service, noting that staff went above and beyond expectations.... See more

Holidays

People report positive experiences with holidays, highlighting that every aspect of the trip is thoughtful... See more

Location

Clients share positive opinions on location, highlighting the fabulous off-the-beaten-path destinations and... See more

Product

Customers consistently note positive experiences with product, highlighting wonderful pottery masters,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Phenomenal tour! Just completed my fourth trip to Japan, but my only organized tour, and it was exceptional! Davide curated a fabulous vegan-focused itinerary for Miyoko Schinner (our host) that took... See more

Company replied

Rated 5 out of 5 stars

Japan Travel went above and beyond what we had expected on this trip. They curated a selection of places that truly fulfilled our request. They were prompt in their responses, they troubleshooted when... See more

Company replied

Rated 5 out of 5 stars

The Pottery Tour was absolutely wonderful. We had so many great experiences and stayed in so many beautiful locations. I learnt new techniques and the history of many ceramic families. I will take... See more

Company replied

Rated 5 out of 5 stars

The pottery tour offered by Japan travel provides a very extensive survey of high fire folk craft pottery in Japan. From wood fired stoneware and salt glaze in Mashiko to ornately decorated and three... See more

Company replied


Company details

  1. Travel Agency
  2. Cultural Tours Provider
  3. Tour Agency
  4. Tour Operator

Written by the company

We are a Japan-based Destination Management Company (DMC) specializing in tailor-made travel experiences for international travelers and professional partners. Working closely with travel agencies, tour operators, and corporate clients worldwide, we design customized itineraries that balance cultural depth, comfort, and operational reliability. Our team is based in Japan and collaborates directly with local guides, hotels, transport providers, and activity organizers to ensure smooth logistics and high-quality experiences across the country. The majority of our work involves bespoke itineraries, allowing us to adapt each trip to our clients’ interests, pace, and expectations. We are committed to responsible tourism practices and long-term partnerships with local suppliers. As a Travelife Partner, we continuously work to improve our sustainability standards while delivering meaningful travel experiences that benefit both visitors and host communities. Customer satisfaction, transparency, and responsive communication are central to how we operate, from the first planning stage through to on-the-ground support during travel.


Contact info

4.9

Excellent

TrustScore 5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(111)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got good experience from here

1 July 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Thank you for your kind review! We're very happy to hear that you had a good experience with Japan Travel. We truly appreciate you taking the time to share your feedback with us. We hope to have the pleasure of welcoming you again in Japan!

Rated 5 out of 5 stars

Trusted, dependable

Japan Travel went above and beyond what we had expected on this trip. They curated a selection of places that truly fulfilled our request. They were prompt in their responses, they troubleshooted when needed, always checking on us. I would ask them again to help us in future trips.

31 May 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hi Digna,
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that your trip exceeded expectations and that our team’s support made your journey smooth and memorable. Your trust means a great deal to us, and we would be honored to assist you again with your future travels with us.

Best regards,
Mia and the Japan Travel KK Team

Rated 5 out of 5 stars

Better than any travel insurance...

Better than any travel insurance - a great team. From my original inquiry, to my final day, this team of Japan experts helped my family have the best possible experience while visiting my son in Japan. Every tour, driver, and accomodation planned was ready and exactly as promised. When our inbound flight was delayed by the carrier, they were there to help rebook trains and hotels. When our bullet train was abruptly stopped at 10p at night due to an earthquake - they responded to me and had me booked at a hotel in the closest city with little to no effort on my part. Each day of my ten day adventure, they checked in to see how we were doing and if we needed anything else. I could not stress how much having that level of support put my family at ease as we explored Japan. They set the bar high for any future travel we take.

18 April 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hi Micah,

Thank you so much for taking the time to share your incredible experience with us! Reading your review honestly brought a massive smile to our team’s faces.

We are just so glad our team was able to step in, and keep your family safe and at ease. It was an absolute honor helping you navigate Japan to visit your son. We will be sure to pass your kind words along to the whole team and our local partners who worked to keep everything running smoothly for you.

Whenever you’re ready for your next Japan trip, we'd love to help you out again!

Kind regards,
Cheramie and Japan Travel KK Team

Rated 5 out of 5 stars

First visit to Japan it was amazing!!

This was our first visit to Japan and Claudia was great in arranging everything! The tour was so well organised, the timings were perfect, it was a special trip for my daughters birthday and Claudia even helped arrange some birthday decorations in our airport pick-up which was such a cool treat and made our trip even more memorable! Nothing was too much trouble!

8 March 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hello Julie!
Thank you so much for you kind message, it was truly a pleasure hearing you had a great time and even more so that you were able to celebrate such a special birthday in Japan.
We’re very grateful that you trusted us with this meaningful celebration, and we hope to welcome you back again soon.

Japan will be waiting for you!
Claudia and the Japan Travel team

Rated 5 out of 5 stars

Unique and special tour

I really enjoyed the tour. It was my fifth time to Japan but this was one of the best tours I’ve experienced.
I appreciated all the attention detail by the JT staff and all the care and thought was put into the itinerary; that made it so unique and special.

20 March 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hi Pamela,
Thank you for sharing this, it truly means a lot to us! We’re so happy to hear that the tour was one of your best experiences in Japan.

Our team puts great care into designing each vegan journey, so it’s wonderful to know those details made it feel unique and special for you.

We’d love to have you join us again on another Japan adventure in the future!

Thank you!

Best regards,
Christine and Japan Travel KK

Rated 5 out of 5 stars

Phenomenally-Curated Vegan Tour!

Phenomenal tour! Just completed my fourth trip to Japan, but my only organized tour, and it was exceptional! Davide curated a fabulous vegan-focused itinerary for Miyoko Schinner (our host) that took us to off-the-beaten-path destinations. We got to try our hands at constructing Suruga bamboo lattice ware and calligraphy using matcha tea. We went to an artisan miso factory where the owner and his sons taught us how to make miso, and we each got to bring our own miso mash home to culture. We learned about various types of shoyu (soy sauce) and sake. We stayed at beautiful onsen and temple lodgings, and between Sèbastien, Davide, and local guides Hiro, Chika, and Yasu, I learned a lot Iabout Japanese history and culture.

19 March 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hi La Vonne,
Thank you so much for this incredible feedback!We’re truly grateful to hear that your are having a wonderful experience with us during the vegan tour.
It means a lot to know that the trip felt special and well put together, and we’re especially happy that our team helped make your journey enjoyable and memorable.

We really appreciate you traveling with us and hope to welcome you again on another trip to Japan in the future!

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

High Quality Tour

Our experience in Japan would not have been possible without Japan Travel. They provided depth and authenticity, and gave us the opportunity to see a side of the country that we would not have been able to navigate on our own. As a vegan, I greatly appreciated the ability to travel and dine with ease and confidence, and to get a full experience of the local cuisine. Every aspect of the trip was thoughtful and well executed.

20 March 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hi Jolene,
Thank you so much for your kind words, we truly appreciate you taking the time to share your experience.
It means a lot to us that your journey through Japan felt both authentic and seamless. We’re especially happy to hear that you were able to enjoy Japan’s culinary scene with ease and confidence as a vegan. It was our pleasure to curate experiences that allowed you to fully immerse yourself in the local culture without any worries.
Thank you again for trusting Japan Travel, we hope to welcome you back to Japan again soon!

Best regards
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

Everything was so well planned and the…

Everything was so well planned and the spots Japan travel took us were areas and places I would have never found myself. The accommodations and food were spot on. I would not hesitate to seek Japan Travel expertise on my next trip to Japan. What a blast! Thank you for the care and time put into the great vegan food tour.

20 March 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hi Risha,
Thank you so much for your wonderful feedback, we’re thrilled you had such a great time!
It means a lot to hear that you enjoyed the unique spots, accommodations, and especially the vegan food experiences. We’re so glad everything came together for a memorable trip.
Looking forward to assist you again on your next journey to Japan!

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

I absolutely loved my experienced with…

I absolutely loved my experienced with Myaen and the trip she curated for my first time Japan trip. We have been conversing for more than a year with a lot of things happening outside of our controls but I’m so happy I reached back into and got in contact with her. She made my trip a memorable one 🌸🌸 and to go to Japan for the first time during cherry blossoms season?! It was magical ! Thank you again and I look forward in using this agency again for future Japan trips I have planned.

16 March 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hi Karmen,

Thank you so much for your beautiful message and thoughtful feedback.

It was such a pleasure helping you plan your very first trip to Japan, and we're so happy it turned out to be such a magical experience.

Thank you again for trusting us. We can't wait to help you plan your next Japan adventure.

Best regards,
Myaen and the Japan Travel KK Team

Rated 5 out of 5 stars

Miyoko tour was excellent

We travel a fair amount and this is our first group tour so we found the upsides and downsides of touring this way. First, the curated tour was excellent. The events and activities were top notch and would have been a challenge to do by ourselves. Since this was partially a food tour, the three kaiseki meals a day at the beginning of the trip was too much. We would have preferred eating lightly for at least one meal so that we could better enjoy the meals. This got better later on.
Getting a chance to meet Miyoko in person, our guides, and the fellow tour group members was great. I would have preferred the trip route to be more efficient given we backtracked a couple of times in the Nagano area in order to keep the curated order of events. We thus ended up spending more time on the bus than I would have liked.
Sebastian, Davide, Hiro, Harumi, Yasu, and other guides were great. The tea experiences with tea growers and tea sommalier was excellent.
We enjoyed the Shirakabe onsen and the onsen at Myojinkan. Getting a chance to see one of the top bamboo craftsmen in Japan was a real treat.
Obuse was interesting too. Getting to better understand Hokusai was also great.
We also appreciated getting to make vegan sushi and miso and learning about making Shoyu. Hiromi shoyu class was excellent and having her share her experiences added depth to our appreciation of life in rural Japan.
I'd recommend that for miso making that we only make half the amount we made -- it was more important to understand the process than it was to bring home 2 kg of miso each.
Getting to better understand religions in Japan and in particular the Eiheiji temple was wonderful. We also enjoyed seeing the sakura in peak bloom at Minobu Kuon-ji Temple.
The private performances at Yamanaka Onsen was precious. We also enjoyed the lunch at Ookina Ki (The Giving Tree). The vegan meal and the love shown by the chef and her assistant was inspiring.
Overall, the opportunity to spend much of the time outside of the major cities and experiencing the gems of the countryside was a real treat.
Ending the tour in Kyoto was fine but having our last meal last over 3 hours made it impossible to see the Sakura illuminations of the city.
We will likely do more trips on our own than in group tours because of the greater flexibility and efficiency. We are, however, glad that we participated in this tour and will consider future ones. Meeting our new friends also added to our fond memories.

30 March 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hi Robert,
Thank you so much for your thoughtful and detailed feedback, we truly appreciate you taking the time to share your experience.
We’re so pleased you enjoyed the tour, your kind words truly mean a lot to the team. We also value your constructive comments and thoughtful feedback, these insights are incredibly helpful and will certainly be taken into consideration as we continue to refine and enhance future tours.
We hope to have the opportunity to welcome you again on another journey in Japan in the future!

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

The Pottery tour was a wonderful and…

The Pottery tour was a wonderful and inspiring insight into the traditional Japanese work as well as modern inspirations and artists. Hands-on workshops with local artists were fantastic and hotels & food were fabulous. The passion of the guide & locals was infectious!

26 February 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hello Ute,
We’re so pleased to hear about your experience on the pottery tour with us! It’s wonderful that it offered such an inspiring insight into both traditional Japanese ceramics and modern artistry.
Thank you again for sharing your amazing experience, we look forward to welcoming you on another journey with Japan Travel!

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

The Japan pottery tour Feb 16-26

The Japan pottery tour was definitely an experience of a lifetime! The tour was detailed and designed with a pottery enthusiast in mind, while also providing a unique cultural experience. Christine, Davide, Yuri and others from behind the scenes did a fantastic job to make this very detailed tour a success for me. I would recommend this to anyone who wants to have a high quality tour!

16 February 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Dear Lakshmi,
Thank you so much for sharing your fantastic experience with us! We are so happy to hear that the Japan pottery tour was such a memorable and enriching journey.
Your recommendation means a lot to us, and we’re delighted that the tour exceeded your expectations for a high-quality, immersive experience.
We hope to welcome you on another Japan Travel journey in the future!

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

Fall in love with Japanese ceramics!

This was an immersive and thoughtfully organized tour offering a unique window into Japanese ceramics and it's role in the history and culture of the region. The historical working kilns we visited, the cermaicists we met, the amazing meals we shared, the onsen’s we relaxed in, the workshopwbwe created in, and the Japanese countryside we visited all contributed to an amazing 11 days.

You do not need to be a professional potter to enjoy this tour-I am a beginning hobbyist and it not only feed my soul but sparked my desire to dive deeper into this craft! If you have time and interest in Japanese ceramics-this is a tour not to miss!

15 February 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hello Fran,
Thank you so much for sharing your amazing experience on the pottery tour with us!
We’re delighted to hear that the tour offered such an immersive and inspiring introduction to Japanese ceramics. We are truly grateful for sharing your passion and skills with us.
Experiences like yours make these tours extra special and remind us why we love creating immersive, craft-focused journeys.

Thank you again for being part of this tour and for inspiring us all with your dedication and enthusiasm!

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

A 6-Stars award to Japan Travel's 2026 Pottery Tour

There should be six stars to award to this tour. Davide Cinili did an excellent job of curating our tour. Sayaka san, Venice Aka. Izumi Makino, Ryoji Takada and Yuri san were great support too. And a special thanks to Christine Mayol for her behind the scenes support.

15 February 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Dear John,
It’s wonderful to hear that you enjoyed the tour so much, 6-stars would be amazing!
Thank you for sharing your talent and enthusiasm! It’s a real inspiration to others and motivates our JT team to keep crafting memorable pottery experiences. Thank you again for being part of this special Japan pottery tour!
Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

Pottery tour Japan.

Pottery tour Japan.
This was an amazing tour packed with unforgettable sights and sites. Wonderful Japanese pottery masters, kilns, pottery workshops, authentic Japanese experiences and top-notch hotels!
Highly recommend seeing the smaller places and the real Japan.
Highly motivated tour guide who seamlessly transitioned to group from one activity to the next.

16 February 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Dear Ils,
It’s wonderful to know you enjoyed the pottery tour! Meeting talented pottery masters, visiting kilns, and taking part in hands-on workshops sounds like an unforgettable experience.
Thank you for sharing your amazing feedback and recommendation!

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

Life changing pottery tour!

The pottery tour from Japan Travel was absolutely incredible in all aspects and blew my expectations out of the water! It was very well thought out and beyond just getting to see amazing pottery, I was able to explore beautiful towns, meet so many masters and watch them at their craft and in their homes/studios, and learn to appreciate pottery on a whole other level because of the history. Because of this tour we also got to stay at beautiful 4 and 5 star resorts and eat food so good that I was surprised this wasn’t advertised as a food tour!

Overall this was a trip I will cherish forever. It is very obvious how much care and thought was put into this program by Davide, the creator of this tour. He is a master in his craft of creating these special experiences and I am so grateful I got to be a part of this one! Huge shout out to Davide, Yuri, Christine, and Sayaka from Japan Travel for assisting us all through this trip and making sure each part went smoothly.

16 February 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hello Victoria,
We’re so happy to hear how much you enjoyed the pottery tour! Exploring charming towns, meeting master artisans, and learning about the history and craft of Japanese pottery must have been such an inspiring experience for someone so passionate like you. We hope the experience continues to inspire you in your craft!

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

The pottery tour offered by Japan…

The pottery tour offered by Japan travel provides a very extensive survey of high fire folk craft pottery in Japan. From wood fired stoneware and salt glaze in Mashiko to ornately decorated and three fired porcelain in Imari and Arita, the scope of craft ware presented is remarkable. The tour is well led by a charming guide who while not a potter ensures that local experts are on hand to assist at each pottery. I am a professional potter. For me this was the trip of a lifetime.

9 February 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Dear Martin,
Thank you very much for sharing your amazing feedback! We’re delighted to hear that the tour was such a meaningful experience for a professional potter like you. Exploring diverse kilns and techniques, and working alongside skilled Japanese artisans, sounds truly inspiring. We’re so grateful you shared your expertise and passion with us, it’s what makes tours like this so special!

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

Our pottery tour with Japanese Travel…

Our pottery tour with Japanese Travel was an absolute amazing way to get inside knowledge about japanese pottery. We all took part in different hands on workshops with locally very skilled japanese potters and we aquired precious knowledge about many different japanese kilns, clays, tecniques and more.
Our guide Davide who planned the whole pottery tour, was passionate about giving us all the best experience possible, he really did a wonderful job showing us wonderful japanese ceramics from north to south. 10 out of 10 point to Davide!

18 February 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hello Lotte,
We’re thrilled to hear that you had such an immersive and inspiring pottery tour! It’s fantastic that the hands-on workshops and visits to different kilns gave you a deep appreciation for Japanese ceramics. Thank you for being part of the tour and for sharing your enthusiasm with us!

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

Amazing pottery experience.

Our tour guide Davidi organized an amazing itinerary highlighting several different pottery towns and their respective artisans. We got to work in traditional workshops and learn first hand from pottery masters.

16 February 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Dear Linda,
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the pottery experiences and the opportunity to work directly with master artisans in their traditional workshops.
We truly appreciate you being part of the tour and hope the experience continues to inspire you.

Best regards,
Christine and Japan Travel KK Team

Rated 5 out of 5 stars

Wonderful pottery tour

The Pottery Tour was absolutely wonderful. We had so many great experiences and stayed in so many beautiful locations. I learnt new techniques and the history of many ceramic families. I will take many inspirational experiences into my own practice for the future. The accommodation was perfect and the food unbelievable! All guides and hosts were excellent. Any problems were handled professionally and with no fuss. I made friends for life with like minded people from all over the world! Thank you for all your hard work! Special thanks to Davide, Yuri and Christine!

16 February 2026
Unprompted review
Japan Travel logo

Reply from Japan Travel

Hello Cathy,
Thank you so much for your lovely feedback. We’re truly happy to hear that the pottery tour was such a meaningful experience for you.It’s wonderful to know the journey brought inspiration to your own practice and that you made lasting friendships along the way.
Thank you again for being part of the tour, we hope to welcome you back to Japan again in the future!
Best regards,
Christine and Japan Travel KK Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look