Joint-It Reviews 

I can personally vouch for this product. I used joint it simple 7 years ago on a sandstone patio, it is still there with no cracks or any movement.

Gary was really helpful when I contacted him. He worked out how much I needed. He was so accurate I only had half a container left at the end of the job. The finished product looks great and was so easy to apply.

We were recently re-jointing our patio and found ourselves short of Joint-it product for literally 5 or 6 joints having used 2 x 20kg buckets.
We didn't need a whole 20kg bucket to finish what we needed but couldn't find any smaller size of the product.
We contacted Joint-it and spoke with A lovely lady Montse in Sales & Marketing. She put us onto Garrett Hickey the Sales Manager for Ireland.
We explained our situation and how we just needed a tiny bit of the product to complete our job.
Garrett assured us that he would be able to help us saying that he would source us the bit we needed to finish our job. "We don't leave our customers stuck" He said.....and he didn't.
He rang us a couple of days later to say he had some for us and sorted us out promptly.
Garrett your level of customer service is way beyond excellent and is a breath of fresh air.
Needless to say that when I do this job again in a few years time, I will be going for Joint-it it simple with zero hesitation.
Thank You Garrett. From 2 DELIGHTED customers, Ann & Keith

Joint-it Epoxy Grout - Fantastic product does what it says. I had 85sqm of porcelain patio that needed repointing after only two years of use and complete failure of an original porous brush in grout.

I didn’t want to pay again for the labour so decided to take it on myself.

I contacted the company as I found I wasn’t strong enough to use the manual gun.

The support I received from Gary was outstanding and included really useful extra information and a follow up call to check I was still happy.

I did buy an electric gun but it was worth every penny.

Not only am I impressed with the product -Joint-it Simple - but am extremely impressed with customer service. On the three occasions I asked questions I received a personal and detailed response, no matter how trivial my question. I cannot rate their customer service highly enough.

I’m very pleased with the service I received from Jointit. Gary is very knowledgeable about their products and always willing to help with recommendations and advice. So far I’m satisfied with the product I used but will see how it does long term. Can highly recommend this company.

I have never been more impressed with a product and its support. It shouldn’t be advertised as just porcelain as it also works on natural stone with fantastic results. Best grout / pointing product I have ever used, you will not be disappointed

Such a quick response to my request for help.
His advice was excellent as a result I can now speak to my contractor with confidence.
He also provided technical information which was extremely helpful.

I used Joint-it Simple between Indian sandstone pavers over 16 months ago and the product is excellent in both durability and aesthetics, over mortar based joints.
Any queries were dealt with by Gary Duffy (Technical Director) timely and followed up with helpful phone guidance.
Now the patio has weathered properly, I intend to seal with Joint-it Sealer to maintain the aesthetics.

What a fantastic product does exactly what it says on the tin, nothing is to much trouble with this company send a message with any queries they call or message you straight back, fantastic company first class service 10 / 10 service.

Joint it porcelain resin is brilliant it achieves a perfect joint in the porcelain and is hard as rock it does actually what it says unlike other grout that have failed in my porcelain patio plus the dedication Gary the technical director has to make the product brilliant is outstanding any worries he helped settle and resolve what a amazing product and outstanding service joint it have provided highly recommend this product and company

Excellent technical support from Gary at Joint-It
I recently contacted Joint-It for some technical advice regarding the application of their Joint-It Dynamic resin paving jointing compound. Gary, the Technical Director in Ireland, was extremely helpful and took the time to talk me through the preparation process and the correct way to apply the product.
His knowledge, patience, and willingness to help were excellent, and he gave me great confidence that, by following his recommendations, I should achieve the results I’m looking for.

A great example of outstanding customer service 👏👏👏👏👏👏👏

We went through the dilema do we seal our new porcelain patio as a light grey and after a few months showing staining from soil and vegetation as next to a hedge. After viewing a You Tube video we Contacted Joint-IT via email and techincal Director (Gary Duffy) called us on Bank Holiday Friday! Very helpful and informative. We later, in dry weather, went ahead and purchased the sealant and cleaned patio as advised but having to scrub some stains off. We then sealed with Joint It Premier sealant and very happy with the result as now any marks just wash off with a light hosing and no more staining from soil etc. Would highly recommend this product and appreciated Gary Duffy's advice.

Great product, fantastic customer service. I decided to lay my own patio and used the Joint-it Dynamic grouting. Customer services went above and beyond to help me and answer all my questions as I have never done it before. Highly recommend them.

I reached out through the chat and was connected to Tom who was very knowledgeable technically. I was then referred onto Gary who is the Technical Director in Ireland and he was very technically proficient and very pleasant to deal with. Gary also followed up with a great supporting email which was helpful.

I made a call to HQ with questions regarding finding a product for my clay paver joints, 0.5mm- 3mm and I had questions about suitability. I haven’t experienced customer service from a company like this in years. It’s refreshing to have a technical department with such depth of knowledge and very easy to contact too with prompt replies via WhatsApp.

I sendphotos of different parts of my garden terraces and paths and receiving almost immediate replies with recommendations for which product is suitable for which areas, the reasons why (including technical sheets) and application videos and instructions. Fantastic stuff. Keep it up. I just ordered Joint It Fine, and Joint it Simple for the project

Excellent customer service. Very helpful company!

I had a patio installed last year and joint it simple was used by the contractor- however it was incorrectly applied and unsuitable for the 2mm joints causing failure. I emailed joint-it and got a rapid response from Natasha with lots of information, followed by a call from Gary who spent quite some time explaining the challenges of my particular paving and offering valuable advice and recommendations. His advice was very balanced and not a sales pitch as he went to great lengths to explain the difficulties of finding any jointing product for the style of patio slabs I have- and I was impressed by his knowledge of the specific slabs I have, confirming that the issues I have are linked to their style. The call was followed by voice notes giving me detailed step by step instructions on how to clean seal and joint the patio myself, links to instructional videos, and an invitation to reply with any follow up queries. I have never before had this level of personalised detailed customer service from any product I have used, and it is especially noteworthy that there was no hard sell or monetary motivation for providing the advice. The email from Natasha alone was great but the call and further assistance far exceeded my expectations.

Fantastic product as no more annoying weeds growing in the joints of my stone patio. Would highly recommend and the service from Irish rep Garrett was top-level.

Excellent products, excellent customer service, 100% recommend.