iHoverboard.co.uk Reviews 

Purchased 2x H8 Max hoverboards. Both arrived with the exact same issue. Battery lasts 2 mins, does 200 meters before battery dies. Sales page clearly says these boards will go for 20km or 14 miles on a charge. Drive time on a full charge is 3 mins.

Board takes 5 hours to charge to 100%. Company kept on insisting I charged the board again and again even after I expressed my concerns the battery is faulty and should not be used. There has been a lot in the news about these things combusting but they keep on insisting I charge it for another 5 hours. Both units have been charged for 20 hours in total. The app has shown them charged to 100% on 4 different occasions. Their supplied charger shows them charged by indicating a green light. Yet that still isn't enough for them to issue a replacement, they need you to charge is one more time. They can see the run time, charge level and distance travelled on the app you have to download but they seem to be unwilling to pick up the broken unit and test it for themselves. That's all I asked for to begin with was a replacement, that changed when I knew what type of company I was dealing with.

Customer services are just time buyers. They keep you busy for weeks hoping you'll give up, asking for video's of a dead battery. Now they are refusing will not refund the total value of the bundle. Offering me a huge discount if I accept the broken item. Why would anyone keep a broken product that doesn't work.

This was bought for a little disabled girl so she could go to the park to play with her sister. She paid £264.00 to be treated like this.

This company should never be used or trusted. Refusing to issue a refund for the entire invoice, only offering partial refund on a brand new product is far from acceptable. Now you all get to see what type of company this is before you make the mistake I did.

Good description,easy to order.delivery was fast,would recommend

​Review:
I bought a brand-new iHoverboard H8 Max that arrived completely faulty. The unit has never been ridden. It charged for 5 hours, turned off, and now completely refuses to turn back on. The internal power/BMS board is dead out of the box.
​Instead of honoring basic UK consumer rights (Consumer Rights Act 2015) and providing a pre-paid return label for a replacement, customer support actually told me to take this brand-new, unridden item to an independent electrician!
​Absolute nonsense customer service trying to dodge their statutory obligations. I have formally requested a pre-paid return label for a replacement or full refund. If this is not resolved immediately, I will be escalating a chargeback via my card issuer and reporting them to Trading Standards.
​Avoid until they take responsibility for faulty goods.

My husband bought a brand-new iHoverboard H8 Max that arrived completely faulty. The unit has never been ridden. It charged for 5 hours, turned off, and now completely refuses to turn back on. The internal power/BMS board is dead out of the box.
Instead of honoring basic UK consumer rights (Consumer Rights Act 2015) and providing a pre-paid return label for a replacement, customer support actually told me to take this brand-new, unridden item to an independent electrician!
Absolute nonsense customer service trying to dodge their statutory obligations. I have formally requested a pre-paid return label for a replacement or full refund. If this is not resolved immediately, my husband will be escalating a chargeback via my card issuer and reporting them to Trading Standards.
Beware, with Christmas coming don't let these people take your hard earned money and fill your head with lies and illegally deal with faulty goods.
We just wanted a replacement for faulty goods and these jokers have had us take videos to prove it doesn't even switch on, now they want US to pay for an electrician rather than meet their legal obligations.....
Says a lot about their business model, save your money.
Faulty goods and dodgy customers services!

I purchased the two Hoverboards on 08 Aug which were delivered promptly. I had issues with one of the hoverboard which was supported by Nico with a great prompt service. I had a great experience with the customer experience team.

Ive recently ruptured my Achilles tendon and was told by the doctor im not allowed to drive. As I didn't want to be house bound all the time while my tendon heals, I decided to buy a scooter so that I could at least nip to the shops or chip round my friends house. I searched online to find a scooter and came across the W5 at ihoverboard. I was a little worried at first because the first thing you do is read the negative reviews, but as they still had a good amount of positive reviews I decided to take the leap. The whole process has been great! The delivery was super quick and came via FedEx. The quality of the scooter is awesome. Very sturdy and easy to use. It does struggle with some inclines, but I was expecting that as its only a 350W motor, overall so far everything has been great!

Whilst initially disappointed that had to take my scooter for repair myself the fast communication from Nico and refund of my repair charge has left me feeling extremely satisfied with the service provided.

Ive purchased two of the i9 scooters now.Both scooters have been absolutely brilliant. Fast delivery. Such great value for money, and they do exactly what the description says. They look good, they drive excellent. The battery charge lasts, and overall i really do not have any complaints. I have recommended these scooters to lot of people. Customer service is also 10/10, very professional and reliable, they also get back to you quickly.

great service and great product
my son loves it

Great customer service my son loves his new scooter. Great team in sorting a replacement ,while his other broke under warranty. Thanks to Nico for all his help.

Brilliant, my grandson said the hoverboard is the best present he’s ever had, two of my other grandchildren have asked if they can have one for their birthdays.

Good scooter fun to ride

Great scooter w9 air & great customer service. Friendly & resolved issue. Fast delivery. Thank you.

We purchased a scooter for my granddaughter but there was some confusion if it would be suitable size for her, it looks like she may just about be OK on it. When we told the company about this problem they could not do enough to help us the delivery was in fact too quick it came the next day but after talks with Nico we come to a resolution which we are more then happy with.
IHoverboard get 5 stars from and would definitely recommend them

Customer service is lacking whether pre or post purchase.

When trying to understand whether Kart was compatible with upgraded H1 (it was) I was repeatedly told I'd have to return upgraded H1 to by the bundled H1/Kart package. If I returned the H1 to purchase the H1/Kart bundle I'd incur a 20% restocking fee which they were unwilling to waiver, even though such fees aren't allowed in the UK.

When I tried to get a repair on a faulty, top of the line H8 within the warranty period I was told that motors were not covered and it was suggested I do the repair myself. On further examination it became apparent that the only part of the hoverboard actually covered by the warranty was the plastic housing. Batteries, motors, wheels, internals, chargers etc are all considered "perishables".

The above is a real shame as when you eventually receive the product (sometimes being the actual model you ordered), and for the brief period it works, the hoverboards are actually quite good.

FEdex ordered for my daughters birthday, still not arrived after 10 days of constant deliveries. now having to pick up from depot 30 miles away and one very sad child. Advise if you are from the UK order from a UK company

Very good customer service. My original worry was the reviews and has me in contact with them. I was assured everything was ok and bike recieved within 3 working days. The courier company used were really polite, friendly and great communication via the WhatsApp! Thank you

Updated review : I would recommend using ihoverboard they have been more than helpful in coming to an outcome/solution on issues that had occurred with my sons scooter,great product,great customer service thanks again

Amazing customer service..super quick response and offers a free gift at the end.

great customer service.

Ordered the wrong hoverboard by mistake (h1 rather than h8). Arrived 2 days later when my daughter highlighted my mistake. Customer service were quick to offer a solution and we arranged the replacement h8 which was sent out again very quickly.

Board arrived with go kart attachment and my 7 year old absolutely loves it. H8 slightly better for uysing on grass and that little bit faster hence the change.