Company activity

Updated 15 hours ago

This page gives you a detailed overview of how IC has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: August 2016.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

9,109

Verified

5

Invited

0

Redirected

1


Total reviews from the past 12 months

9,115

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How IC got its reviews in the past 12 months

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Aug-OctNov-JanFeb-AprMay-Jul

New reviews by star rating

How many new reviews (distributed by star rating) IC got each month in the past 12 months

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Aug-OctNov-JanFeb-AprMay-Jul

Reply behavior

How IC replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 1 week or less.

  • Has replied to 94% of their negative reviews.

IC’s flagging activity

How frequently IC flagged their reviews in the past 12 months

What's a flagged review?

  • IC may flag a review if they think it's in breach of Trustpilot's guidelines.

  • IC selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • IC flagged 138 of their reviews a total of 139 times.
  • 5% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

1

<1%

2-star

26

19%

1-star

111

80%

* Data doesn’t include the 1 flagged review that Trustpilot is currently investigating.

What happened to the 138 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

8

Reviews removed from trustpilot.com

130

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by IC

8

Reviewer resolved the breach of Trustpilot's guidelines

0

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

130

Reviewer didn't resolve the breach of Trustpilot's guidelines

0