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Insure My Van Reviews 

88
•
TrustScore 4.5 out of 5

4.3

Commercial Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and polite, ensuring every interaction remains pleasant and straightforward from start to finish. Consumers also highlight the remarkably quick response times and efficient service that make managing and arranging policies completely hassle-free. However, some reviewers were not happy with customer service, reporting rude agent behavior, unhelpful attitudes, and abrupt call hang-ups during inquiries. A few other people also felt that email communication was sluggish and experienced frustrating difficulties when trying to resolve policy transfers or updates. Some individuals additionally noted unexpected pricing discrepancies compared to initial advertisements.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and efficient when dealing with various queries. Many reviewers... See more

Service

Customers consistently note positive experiences with service, describing it as fast, professional, and easy... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised specific... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising affordable quotes, great rates, and... See more

Response time

People report positive experiences with response time, noting that support agents dealt with queries... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to tank all involved for there help and understanding in my case; and to Emma maguire who gracefully finalise the procedure. Regards Pat.

Rated 4 out of 5 stars

Great service and open on Saturday which was very convenient. Dylan was prompt getting back to me and got a great price.

Rated 5 out of 5 stars

They are always so easy to deal with ! Real people, who just make insurance easy ! One van died, we bought another. Had to transfer insurance from one van to the other, Robert Mulligan had it s... See more

Rated 5 out of 5 stars

I didn't have to wait 5 million years for a human being to answer the phone. The quote I got was substantially better than the competition, which leads me to believe that the last crowd ripped me off... See more

Company details

  1. Commercial Insurance Company
  2. Business Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Insurance Company
  6. Liability Insurance Company

Written by the company

Insure My Van delivers low-cost, high-quality cheap van insurance, commercial vehicle insurance, fleet insurance and public liability insurance for your trade or business. As Ireland’s leading van insurance broker, we have negotiated exceptional rates with underwriters and we pass those van insurance savings onto YOU. Getting a quote is quick & easy and can save you money. Whether you drive just one van, operate a whole fleet, or need public liability insurance, contact Insure My Van today and get the best commercial insurance on the market.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

88 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(88)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

5 star service

Was having a small bit of an issue with certs from my last insurance company until I got in contact with Lisa Keane. She couldnt have done enough for me and sorted out my issues over the phone in a matter of minutes. Very professional and knowledgeable, will definitely be using this company again

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to your customer service rep

I spoke to your customer service rep. Serena Walsh today .She was very professional and made everything very clear even though i was in the wrong department she was very helpful and guided me to the right area .

20 August 2026
Unprompted review
Rated 5 out of 5 stars

First rate service

First rate service, fast and easy to understand. Great quote for insurance for the year. Plenty of options with the quote.
All in all, from what is usually a minefield to a piece of pie.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Abysmal customer service.

Abysmal customer service.
Took wrong payment amount, then rang me to take another €80 which would have drove up my premium so I asked for time to think about it.
Pressed me to pay , I didn't and I got insurance €95 cheaper elsewhere .
Then was told my deposit would be refunded today, not its a wait to get it back
Customer service very poor,,don't answer emails when things aren't going their way.
Was with them a long time, never again .

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Top class

Very professional and helpful people to deal with, saved me a lot of time comparing insurance companies and quite a bit on price as well

3 July 2026
Unprompted review
Rated 1 out of 5 stars

It's a waste of time very good in…

It's a waste of time very good in talking about it & give u the wrong information about the insurance u purchased by paying for it straight away.Then rolls over like a football.at the if we have to sort it out have to purchase another policy from more experience companies.Its a waste of time dealing with this crowd wasting your time money and stress with it it's the bonus of it dealing with this crowd

25 April 2026
Unprompted review
Rated 1 out of 5 stars

absolutely worst company ever

absolutely worst company ever , won't transfer my van insurance onto a hire vehicle , simple things that everywhere else in the world are no problem .
Ireland's insurance monopoly at it's worst .
disgusted with it'service , will be lodging an official complaint to the ombudsman.

what a racket!!!!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

After many years insuring my van with…

After many years insuring my van with this company, I decided to change to small car to save money as van was no longer needed.
I took out a new insurance with another company for my new old car. I could not get insurance disc sent out to me because of a small technical hiccup, most likely caused by use of AI.
This took almost two weeks to rectify. If it wasn't for Lauren Moloney of insuremyvan,who bent over backwards to accommodate me, I think it never would have been sorted. Pity more companies don't employ people like this.
Good company with great people. I'd do business with the. Again if needed. 5 stars
Ken

27 May 2026
Unprompted review

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