Very poor Customer Support
The table looks nice, but the overall experience after delivery was very disappointing.
After normal household use, visible marks appeared on the surface, which raised questions about the advertised protective treatment. When I contacted customer service to ask whether this was expected, the communication felt dismissive and unhelpful rather than informative.
What was most surprising to me was what happened afterward. Following this dispute, reviews appeared on my and my (what they thought) employer’s Trustpilot page that, from my perspective, were retaliatory in nature. I have never experienced anything like this in a customer–seller interaction before.
Because of how this situation was handled, I cannot recommend this company, regardless of the product’s appearance.
Update: They will tell you that they don't have me in their system, but I have clear mailing communication that proves their behaviour.
Update 2: Now they are saying that they send a repair guy to fix the issue, which is also a lie. Dont believe them anything, Nothing has been resolved.
Update 3: Now they are saying that I am lying^^ Maybe they send the repair guy to the wrong address or to the wrong customer ? At least no one was fixing my table
Reply from Industrial-Home.com
Sorry to hear your interaction with us was not as we hoped for. After this we have send our repair guy to fix the table with a new layer of protection, and we have resolved the issue. Update: i see you are denying the fact that we send repair guy. People don’t believe this some people like this client only out to destroy companies for no reason at all even after a solution has taken place, very sad that some people are like this. Cheers Team Industrial-Home