Intime Limo Reviews 

72
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and punctuality. People frequently note the drivers' courteous demeanor, making every journey pleasant. The booking process is also described as effortless, with clear communication and timely updates provided. Reviewers appreciate drivers assisting with luggage and their adaptability to unexpected delays or special requests, like detours. Many also commend the comfortable, clean vehicles and the overall efficiency, ensuring a smooth and reliable travel experience from start to finish.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently highlighting the punctuality and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for their professionalism,... See more

Booking process

People report positive experiences with the booking process, finding it effortless and efficient. Customers... See more

Delivery service

Consumers find the delivery service to be highly satisfactory, consistently praising its punctuality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Intime Limo service on many occasions in Italy. We are very happy to recommend them to anyone. Booking on line was effortless. Communication has been excellent. Our driver information and... See more

Company replied

Rated 5 out of 5 stars

I cant imagine using another transportation service for our wedding weekend. Nikolai and his team were amazing and so professional with all of our guests. Thank you so much for safety transporting us... See more

Company replied

Rated 5 out of 5 stars

From start to finish including communication everything was seamlessly easy. Our driver was fantastic from the moment we met outside baggage claim until drop off at our villa. Perfect!

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish. InTime let us know when they were arriving and our drivers name giving us complete confidence throughout. We even asked for a detour to see the leaning tower... See more

Company replied


Company details

  1. Limousine Service
  2. Minibus Taxi Service
  3. Taxi Service
  4. Taxi Stand
  5. Transportation Service

Written by the company

InTime Limo is Europe’s first chauffeur service with punctuality guaranteed – or the ride is free. Operating across Italy, we specialize in premium airport transfers, city-to-city rides, hourly chauffeur services, and private tours. Whether you’re a leisure traveler or a corporate client, InTime Limo combines comfort, discretion, and innovation to deliver a truly stress-free travel experience. Thanks to our proprietary technology InTime Control™, we monitor traffic, flight status, and every step of your journey in real time. Our promise? Pick-up on time or the ride is free. We also offer InTime Flex™, our flexible cancellation policy that lets you cancel free of charge up to 12 hours before your scheduled ride. Our fleet includes Mercedes-Benz sedans, SUVs, and luxury vans, all maintained to the highest standards. Every chauffeur is fully licensed, professionally trained, and fluent in English and Italian. Booking is simple and instant via our online webbooker, with transparent pricing and secure payment options. No hidden fees. No delays. Just exceptional service — on time, every time. Travel smart. Travel InTime. 📍 Available in Rome, Milan, Florence, Venice, Naples, Amalfi Coast, and beyond.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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4.8

All reviews

(72)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Antonio was absolutely charming

Antonio was absolutely charming
Despite us running well behind time ( due to flight technical hitches) Antonio was so understanding and wecoming
Managed to get us to our destination quickly and efficiently whilst giving a guided tour of the local region
Fabulous

10 April 2026
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Reply from Intime Limo

Hi Guy,
thank you so much for your kind words!
I’m really glad Antonio took good care of you, even with the flight delay — that’s exactly the level of service we aim for.

Happy you enjoyed the ride (and the little tour 😊).
Hope to welcome you again soon!
Intime Limo Staff

Rated 5 out of 5 stars

The best service you could ask for.

We booked two trips with InTime Limo and on both occasions the drivers were on time (slightly early actually), well dressed, professional and the vans were in excellent condition and very comfortable (both were Mercedes-Benz).
There was a slight issue with receiving the email updates but that seems to be have been a problem with my mail server, not InTime. They were prompt to switch to Whatsapp one the email issue was noticed.
I would not hesitate to book with them again.

3 April 2026
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Reply from Intime Limo

Thank you so much Peter for your kind words and for choosing InTime Limo for both of your trips.

We’re delighted to hear that your experience was smooth on each occasion and that our drivers, vehicles, and overall service met your expectations.

Punctuality, professionalism, and comfort are exactly the standards we work hard to deliver every day, so your feedback means a lot to us.

We also appreciate your understanding regarding the email update issue.

We’re glad we were able to quickly switch to WhatsApp and keep everything running smoothly.

Thank you again for your trust and support. We truly look forward to welcoming you again on your next trip in Italy.

Warm regards,
The InTime Limo Team

Rated 5 out of 5 stars

Excellent car service from the airport…

Excellent car service from the airport to our hotel. Communication was great. The driver was outside waiting for us with our name on a sign. Everything went smoothly. I would use this company again! They were great!

11 March 2026
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Reply from Intime Limo

Thank you so much for your kind words!
I’m really glad everything went smoothly and that you appreciated the communication and meet & greet service at the airport.
It was a pleasure taking care of your transfer — I’ll be happy to assist you again anytime!
In Time Limo Staff

Rated 5 out of 5 stars

Great Service

On time, friendly, and a great help with our luggage.

14 March 2026
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Reply from Intime Limo

Hi Bruce,
thank you very much! I’m really glad you appreciated the service.
Punctuality and helping with luggage are always a priority for us.

Hope to see you again soon!
Intime Limo Staff

Rated 5 out of 5 stars

Excellent services

Excellent services, professional drivers, excellent communication and quality cars. Travelled in Maserati on our return trip- would highly recommend

19 February 2026
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Reply from Intime Limo

Thank you so much for your kind words!
I’m really happy you enjoyed the service, the communication, and especially the ride in the Maserati 😊
It was a pleasure taking care of your trip — hope to see you again soon!
Intime Limo Staff

Rated 4 out of 5 stars

Good clean car and on time

Good clean car and timely communication and meeting. Car just had a slight funky smell.

3 February 2026
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Reply from Intime Limo

Thanks for your review and for choosing InTime Limo — we’re glad everything was on time and communication was smooth.

We’re sorry about the slight smell in the car: that’s not the standard we aim for, and we’ve already addressed it internally to make sure it doesn’t happen again.

Intime Limo Team

Rated 5 out of 5 stars

First class service from booking to…

First class service from booking to arrival at hotel thank you

19 January 2026
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Reply from Intime Limo

Thank you very much!
I’m really happy to hear that everything went smoothly from booking to arrival at the hotel.
Thanks for choosing InTime Limo — hope to see you again soon!

Intime Limo Staff

Rated 5 out of 5 stars

1st class service from Gianpiero

Booked a pickup for 10:30pm from Pisa airport to Florence. Flight arrived early with planned arrival of 21:15 but landed at 21:05. Was not sure of how long it would take to get through passport control and the airport thus 10:30 pickup. Our driver Gianpiero was there about 25mins after we landed as must of kept watch on the flights. 1st class service from the airport to the hotel

18 January 2026
Unprompted review
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Reply from Intime Limo

Thank you so much for your detailed and kind review!
We’re delighted to hear that everything went smoothly despite your early arrival.

Our system continuously monitors flights to ensure perfectly timed pickups, so your driver was ready as soon as you landed.

We’re glad Gianpiero provided you with a first-class, stress-free journey from the airport to your hotel.

We look forward to welcoming you again with InTime Limo!

Rated 5 out of 5 stars

Fantastic service

I booked Intime Limo from Bologna airport to Lucca. The service was fantastic. I received notifications in a timely manner and Antonello was at the airport waiting for me even before our scheduled time. He also helped me with my luggages. I thank you very much and highly recommend the service.

11 January 2026
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Reply from Intime Limo

Hi Inci,
thank you so much for your kind words! I’m really glad you enjoyed the service and that everything went smoothly from Bologna Airport to Lucca.

It was a pleasure meeting you and helping with your luggage.
Thanks again for choosing InTime Limo and for the recommendation!

Best,
Intime Limo Staff

Rated 5 out of 5 stars

We used this company Pisa to Florence on a round trip…

We used this company on a round trip Pisa airport to Florence. Good driver, car good and on time.
Would highly recommend

1 January 2026
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Reply from Intime Limo

Thank you for your kind review!
We’re delighted to hear that your round trip from Pisa Airport to Florence was punctual and comfortable, and that you appreciated both the driver and the vehicle.
Thank you for your recommendation — we look forward to welcoming you again with InTime Limo!

Rated 5 out of 5 stars

Great experience

Desiree was pleasant and fearless in downtown Firenze traffic! Highly recommend.

6 December 2025
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Reply from Intime Limo

Thank you so much for your wonderful feedback! We’re delighted to hear that Désirée made your ride such a pleasant experience — even in the busy traffic of downtown Florence!
We truly appreciate your recommendation and look forward to welcoming you again soon with InTime Limo.

Intime Limo Team

Rated 5 out of 5 stars

Excellent service

Warm friendly driver called Dèsirèe
We would be happy to book her again

25 November 2025
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Reply from Intime Limo

Thank you so much for your kind words!
We’re delighted to hear that your experience with Désirée was warm and enjoyable.
She’ll be so happy to read your message!
We truly appreciate your trust and look forward to welcoming you again soon with InTime Limo.

Rated 5 out of 5 stars

The driver was super nice

The driver was super nice, and professional, and the experience was awesome

18 November 2025
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Reply from Intime Limo

Thank you so much for your lovely feedback Roya!
We’re so happy to hear that your driver was both nice and professional, and that you had an awesome experience with InTime Limo.
We truly appreciate your trust and hope to welcome you again soon!"

Rated 5 out of 5 stars

Comfort, efficiency and class

The driver was waiting for me ahead of time and provided great service. The car was very comfortable.

9 November 2025
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Reply from Intime Limo

Thank you, Nicholas, for your kind words!
We’re delighted to know that your driver’s punctuality and the comfort of our vehicle made your journey a pleasant one.
Providing a smooth, elegant, and reliable experience is always our goal — we look forward to welcoming you again soon with InTime Limo.

Intime Limo Team

Rated 5 out of 5 stars

Superb service

Superb service. We flew in to Florence on an extremely tight timeline to get to Siena and the driver was early, found us easily, and even stopped along the way so we could buy waters. He spoke to the locals on our behalf, and was professional through and through.

You needn't look further - this is the service to hire.

31 October 2025
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Reply from Intime Limo

Thank you so much, Adam, for your wonderful words!
We’re delighted to hear that your driver made your tight connection stress-free — from arriving early to assisting along the way and adding those thoughtful touches that make the difference.
We truly appreciate your trust and your recommendation. We’ll be thrilled to welcome you again on your next trip to Italy!

Rated 5 out of 5 stars

Great serviceOur experience with InTime Limo was…

Our experience with InTime Limo was excellent. Both of our drivers were early. Both wonderful drivers and very courtious. Thank you for your good service.

26 October 2025
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Reply from Intime Limo

Thank you so much Sherrin for your wonderful feedback!
We’re delighted to hear that both of your drivers were punctual, courteous, and made your journeys enjoyable.
Your satisfaction is our top priority, and we truly appreciate your trust in InTime Limo. We look forward to welcoming you again soon!

Intime Limo Team

Rated 5 out of 5 stars

Our driver was professional

Our driver was professional, helpful, punctual and courteous.

31 October 2025
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Reply from Intime Limo

Thank you so much Jerry for sharing another lovely review!
It truly means a lot to us to see returning guests like you appreciate our punctual and professional service.
We’re so glad your experience was smooth and pleasant — we’ll be happy to welcome you again on your next journey with InTime Limo.

Intime Limo Team

Rated 5 out of 5 stars

5 stars means perfect

Great drivers, great cars, absolutely punctual. Perfect service.

31 October 2025
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Reply from Intime Limo

Thank you so much for your 5-star review!
We’re thrilled to know that our drivers, vehicles, and punctuality met your expectations perfectly.
Your satisfaction means a lot to us — we look forward to welcoming you again with InTime Limo!

Intime Limo Team

Rated 5 out of 5 stars

The driver is so nice

The driver is so nice! And he is really ponctual. We got out of the airport earlier and he also try to adapt our timing, this is really great! I definitely recommend their service!

27 October 2025
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Reply from Intime Limo

Thank you so much for your kind words!
We’re happy to hear that your driver’s punctuality and flexibility made your experience even smoother.
Providing attentive and reliable service is what we strive for every day.
We truly appreciate your recommendation and hope to welcome you again soon!

Intime Limo Team

Rated 5 out of 5 stars

An excellent service from start to…

An excellent service from start to finish. InTime let us know when they were arriving and our drivers name giving us complete confidence throughout. We even asked for a detour to see the leaning tower of pisa which was accommodated with no issue. I would thoroughly recommend them and will definitely use again.

20 October 2025
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Reply from Intime Limo

Thank you so much, Katy, for your wonderful review!
We’re delighted to hear that you felt fully confident and cared for from start to finish.
It’s great to know your driver could make the detour to Pisa a special part of your journey.

We truly appreciate your recommendation and look forward to welcoming you again on your next trip to Italy!

Intime Limo Team

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