Ideal Mortgage Advisers Reviews 

559
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and dedication, often going above and beyond. People found the service great, making complex processes straightforward and easy, with excellent customer service providing informative and reassuring support. Many customers appreciate quick response times, as advisors are readily available and proactive in communication. The team's high knowledge guides users through challenging situations, ensuring critical deadlines are met. This consistent support and expertise lead many to become repeat customers, trusting the company for their ongoing needs.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service, often highlighting the proactive and supportive approach of... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and clear... See more

Response time

Reviewers express high satisfaction with the response times, consistently describing them as prompt,... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers finding the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian was my advisor and he was absolutely amazing. Mind you the process started way before I even found my house. He was patient, professional, understanding, helpful. Thats just barely explaining ho... See more

Rated 5 out of 5 stars

David provided exceptional support throughout the purchase process! This journey had a lot of downs (!) and ups, but through every low point, David stayed calm, professional, and just the right amount... See more

Rated 5 out of 5 stars

Andrew O'Neill has helped us on many remortgages and is always incredibly helpful, efficient and goes above and beyond. Even with complex situations he is patient and calms and we highly value his exp... See more

Rated 5 out of 5 stars

We used Alex as our mortgage advisor for our first home and he was super helpful all the way through the process. He answered many questions which were not even directly related to the mortgage proces... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Ideal Mortgage Advisers are six experienced mortgage & protection brokers who jointly have over 60 years of experience. We are based in sunny Bristol, but have customers from all over the UK. Give us a call to see how we can help you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

559 reviews

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5.0

All reviews

(559)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Timer Buyer

I was a first time buyer with very little knowledge of the whole process. IMA really helped guide me through it. They made sure I had the best deal, repeatedly checking and coming back with better products when the interest rates changed.

I would highly recommend them. Great Experience.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Brian is brilliant

Brian is brilliant! He is always ahead of the curve and has helped me over many years to get the best deal going. He's responsive and friendly and I'd really recommend using him and Ideal Mortgage Advisors.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service for first-time buyers

David was incredibly helpful in guiding us through the entire process of buying our first home. He patiently answered all of our questions and clarified every concern we had, making what could have been a very stressful experience feel straightforward.

He was always responsive, efficient, and proactive. We especially appreciated that, during a period of rapidly changing mortgage rates, he moved everything forward as quickly as possible and helped us secure a very competitive rate before rates changed.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

A Stress-Free Mortgage Experience

Alex was fantastic throughout our mortgage application. He was always available to answer questions, kept us updated every step of the way, and regularly checked in to see how everything was going. His advice was clear and reassuring, making what can be a stressful process feel straightforward. He also secured us a great mortgage deal, and we couldn't be happier with the outcome. We'd happily recommend Alex and the team at imabristol to anyone looking for a reliable, knowledgeable, and supportive mortgage adviser. Thank you for all your help!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience with Ideal

Richard Weston provided exceptional guidance on my most recent mortgage product, as he always does. I cannot rate him highly enough. He is tremendously skilled and knowledgeable in his specialism. I always come away feeling very happy and assured that I have found the right product for my needs.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Product Switch

Dave helped me through the process of my mortgage product switch and provided clear guidance and advice throughout, to ensure a smooth transition onto my new deal. Would thoroughly recommend.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Rhys is amazing

Rhys is amazing, he is alway available to on the telephone/ email when we have any questions / queries no matter how big or small. Rhys has helped us with our remortgages over the years and this time with a new purchase. We wouldn’t go anywhere else! Thank you Rhys for all your guidance.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

I wholeheartedly recommend Brian…

I wholeheartedly recommend Brian Donovan and Ideal Mortgage Advisers.

Our mortgage was particularly tricky and complex, but Brian’s expertise and dedication were exceptional, ultimately leading to a successful completion.

Brian was relentlessly proactive in managing the entire process. When we faced unforeseen complications and slow responses from third parties, he was outstanding at proactively chasing and escalating matters, ensuring that our critical deadlines were met and we didn't face unnecessary delays or costs.

He provided constant reassurance and strategic advice at every stage, skillfully navigating unexpected financial and administrative hurdles. If you need an adviser who combines deep knowledge with a tireless, hands-on approach to secure the best outcome for a difficult case, look no further than Brian. We are incredibly grateful for his tireless work.

1 May 2026
Unprompted review
Ideal Mortgage Advisers logo

Reply from Ideal Mortgage Advisers

Hi Raman. Thank you for the kind review. Greatly appreciated. Brian

Rated 5 out of 5 stars

Alex was brilliant

Alex was brilliant! Super helpful, very efficient and a stress free experience for me. Couldn’t ask for anymore. I highly recommended him. Thanks Alex, much appreciated

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

We worked with Brian on the mortgage for our first home, and he was exceptional through the entire process. He made us feel completely at ease during the purchase and went way above and beyond on many occasions. We're so grateful to have worked with him and cannot recommend him highly enough.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience working…

We had a fantastic experience working with Alex as our mortgage advisor. From start to finish, he provided a truly professional, responsive, and supportive service that made what can often be a stressful process feel smooth and straightforward.

Alex took the time to clearly explain all of our options, ensuring we fully understood each step before moving forward. He was always available to answer questions, no matter how small, and his communication throughout was prompt and reassuring.

What really stood out was his dedication to finding the best deal for us. He went above and beyond to secure a mortgage that suited our needs and circumstances perfectly, and we felt confident we were in safe hands the entire time.

We would highly recommend Alex to anyone looking for a knowledgeable and reliable mortgage advisor. Thank you again for all your help!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

great mortgage advisors

Alex was very quick in finding a good deal for me, and kept me up-to-date with changing interest rates so that I can lock the best deal. Totally recommend.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and supportive

Brian has helped me with my last 3 mortgages - he engages early and gives impartial, well supported advice and ensures I fully understand all options. I will continue to use Brian for all future mortgages, it just becomes completely pain free and easy.

25 March 2026
Unprompted review

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