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Hyper3D Reviews 

63
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were somewhat happy with their experience overall. Everyday consumers generally find the platform very easy to use, appreciating the clean user interface and helpful features for creating various 3D assets quickly. Many people actively enjoy the high quality of the graphics and the substantial time saved during their daily creative projects. Some reviewers were not happy with subscription management and experienced unexpected charges following the end of their free trials. A few other people also felt that canceling the active plan was extremely difficult because the website cancellation buttons constantly failed to work.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, noting that the platform is simple, easy to use,... See more

Product

Users describe positive interactions with product, highlighting the brilliant 3D graphics, clean meshes, and... See more

Subscription

Customers consistently note negative experiences with subscription, expressing deep frustration over the... See more

Payment

Consumers find payment to be a source of frustration, consistently reporting unexpected charges after... See more

Cancellation

People report negative experiences with cancellation, expressing deep frustration over the inability to stop... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They took a full years worth of payment without notification after the trial period. My mistake to miss cancelling but no email prior to starting the plan. An no it was not clear at the time wha... See more

Company replied

Rated 3 out of 5 stars

hi.my experience with hyper 3d is good ,not bad. there are a several points that need to be considered. *there processing of some 3d models was not up to standard. especially home furnishings. *se... See more

Rated 3 out of 5 stars

I tried the free trial and really liked it. I paid for one year two weeks ago. As of this writing I have still not been able to use the program. it keeps showing that I have 0 credits and it wants... See more

Company replied

Rated 4 out of 5 stars

Rodin works perfectly but the material section and Omni craft material don't deliver acceptable results


Company details

  1. Software Company
  2. Research and Product Development

Written by the company

Hyper3D is an AI-powered 3D generation platform designed to help creators, game studios, designers, and businesses turn ideas, images, and text prompts into production-ready 3D assets. Its flagship product, Rodin, streamlines the 3D modeling workflow by generating high-quality models with detailed geometry, textures, and export-ready formats for creative and commercial use. Whether users are prototyping game assets, creating product visuals, exploring design concepts, or building large-scale 3D content pipelines, Hyper3D focuses on making 3D creation faster, more accessible, and more scalable. The company combines generative AI research with practical tools for modern 3D production workflows across industries and creative teams worldwide.


Contact info

3.0

Average

TrustScore 3 out of 5

63 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(63)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was very much impressed when I first…

Was very much impressed when I first viewed the model, but after downloading it, I noticed that the textures were not as strong as I expected.
Improving the texture quality and making it more consistent between the preview and the final download would make the experience much better.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. I strongly recommend staying away from this website.

The 3D models I received were extremely low quality and had major issues. After subscribing, I discovered that cancelling the subscription was not straightforward at all.

When I tried to cancel, my IP was blocked, and I could no longer access the website unless I used a VPN. I also contacted their support multiple times and received no useful response.

From my experience, this service feels extremely shady and untrustworthy. Paying for a subscription and then struggling just to cancel it is completely unacceptable.

I definitely do not recommend this website. Be very careful before giving them your payment information.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Hi, I have to write this respectfully so they dont report to trust pilot to get this review flagged again.

First of all, I only entered my card for a free trial, I cancelled immediately and it popped up some rubbish which didn't actually cancel my subscription.

I was very skeptical about it, But then I thought I will block my card and completely forgot it.

Next month, Surprise! My card got charged.

I instantly submitted a refund, They took away my credits instantly and never refunded. Infact, They stalled me for a whole month by emails and live chats. Every 2-3 days passed by.

They even removed my review from Trust Pilot somehow.

The only thing I got back was the tax that was deducted for the payment. (After 14 days btw)

Never received the actual payment back because they never refunded that.

They sent me fake screenshots of my payment being refunded, All lies.

I can't express my anger enough here because I don't want them to get it removed from here.

DON'T PUT YOUR CARD DETAILS IN, IF YOU ALREADY DID THAT. GET THAT CARS BLOCKED.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

I’d give it zero stars if I could

I’d give it zero stars if I could. Total scam, refuses to cancel subscription no way to get to them as to why. Do not make the mistake of making a subscription with these guys do not trust them. It’s a scam

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Well deserved 4 stars !

For simple models and quick ideas, it works efficiently. However,I wouldn't expect it to replace professional 3D modeling software for complex or high end projects.

26 August 2026
Unprompted review
Rated 4 out of 5 stars

I canceled my subscription before one…

Edited review
Refund processed quickly and excellent customer service.
In my opinion, I would tweak the site to make it slightly more intuitive it looks very futuristic, but not very intuitive to use and navigate.
3D model generation is, in many cases, better than various online competitors.
Model export is excellent and the files are easily editable in modeling software.
In my case, some models were used for 3D printing good results, but with a few modifications made.
Overall, though it's an excellent tool to have in your workflow.

29 August 2026
Unprompted review
Hyper3D logo

Reply from Hyper3D

Hello, thank you for providing the information. I checked our records and found that the email address you provided does not have any subscription history. However, there is another Gmail account associated with your name that has an active subscription and no cancellation record.

I’ve gone ahead and processed the refund and canceled the subscription for you. The refund should be credited back to your account within 10 business days. Thank you very much for your patience and understanding!

Rated 2 out of 5 stars

Signed up for a $1 trial

Signed up for a $1 trial. When I tried to cancel, the site showed "Offer accepted – you have accepted this retention offer" and removed the cancel option entirely. The Stripe billing portal has no cancel button either. Emailed support multiple times over [X] days – no reply so far. Next charge is scheduled for 19 Sept. A subscription you can start in one click but cannot cancel yourself is a dark pattern, not a bug. If this isn't cancelled and confirmed by 5 Sept, I'll have to dispute with my bank and report to Stripe. Happy to update this review if it gets resolved.

[Update, 28 Aug] After posting this review, Hyper3D and has now cancelled my subscription — confirmation received. My issue is resolved, but the original problem stands: self-cancellation was locked behind a "retention offer" screen, and multiple support emails went unanswered until I posted publicly. I hope the company fixes its cancellation flow.

19 August 2026
Unprompted review
Hyper3D logo

Reply from Hyper3D

Hello, we sincerely apologize for the delayed response. We’ve been experiencing a high volume of inquiries recently, so our response time may be a little longer than usual.

Could you please provide us with the email address associated with your account? I’d be happy to look into this for you.

We look forward to hearing from you!

Rated 4 out of 5 stars

Very easy to use

Very easy to use, even for a beginner. I’ve created several different styles of 3D prints, and the whole process has been smooth and enjoyable.

9 August 2026
Unprompted review
Rated 1 out of 5 stars

I explicitly canceled my subscription…

I explicitly canceled my subscription two months ago, but Hyper3D’s system ignored it and illegally charged my debit card $30. I contacted support immediately, and they have been stalling me for over a week telling me to "wait 3 days" over and over again instead of issuing a refund
I have completely untouched credits (0 used out of 30) because I do not want this service. Their support is completely unresponsive and refuses to fix their broken platform billing errors. I am filing a dispute with my bank. Avoid this company.

Editing to confirm that i finally got a response and a refund. I strongly advise you to have a better development for your services to not go through this hassle. I am not the only person who has had issues canceling and getting a refund.

19 August 2026
Unprompted review
Hyper3D logo

Reply from Hyper3D

We’re very sorry that we couldn’t provide you with a better experience. We’ve been experiencing a high volume of inquiries recently, so responses may be delayed.

If you’re comfortable sharing the email address associated with your account, I’d be happy to help process the cancellation manually for you. We look forward to hearing from you.

Rated 1 out of 5 stars

I am very frustrated that I cannot…

I am very frustrated that I cannot cancel my subscription; it has been a terrible experience.

19 August 2026
Unprompted review
Hyper3D logo

Reply from Hyper3D

We’re very sorry that we couldn’t provide you with a better experience. If you encountered any issues while trying to cancel your subscription, you can submit a ticket through the AI support chat in the bottom-right corner of our website, and our support team will assist you. We’ve been experiencing a high volume of inquiries recently, so responses may be delayed.

If you’re comfortable sharing the email address associated with your account, I’d be happy to help process the cancellation manually for you. We look forward to hearing from you.

Rated 3 out of 5 stars

One of the best and easy ai model that…

One of the best and easy ai model that i have ever used. I also purchased a one year premium plan because the graphics and structure are up to my interest. Love to use Hyper3D. But they have to make the payment process a little bit fast because it waste a lot of time.

17 August 2026
Unprompted review

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