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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning visual style, exceptional craftsmanship, outstanding build quality, and very lightweight design of the helmets. Consumers also highlight the incredibly helpful and courteous staff, alongside a responsive customer service team that always goes out of their way to assist. Some reviewers were not happy with sizing inconsistencies, mentioning that certain items fit much smaller than anticipated compared to standard sizing charts. However, a few people also noted experiencing frustrating delivery delays, long waiting times, and slow responses regarding order resolutions or missing parts.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality, lightweight... See more

Quality

People report positive experiences with quality, highlighting the stunning design, premium materials, and... See more

Customer service

Users describe positive interactions with customer service, noting that support teams are helpful, friendly,... See more

Service

Clients share positive opinions on service, noting that staff are professional, helpful, and attentive to... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A truly awesome helmet. The quality is outstanding and the look is phenomenal. Truly the best helmet I've ever had. Hedon's service is top-notch, and you can tell how much love went into making the he... See more

Rated 5 out of 5 stars

Exceptional customer service, UPS messed this up great time, but Hedon folks hasn't dropped the ball! I can't provide feedback on the helmet and gloves yet, as I've just received them yesterday. Hope... See more

Rated 5 out of 5 stars

This is the third helmet I have bought from Hedon. They are such a good company to deal with, really helpful and ensure you get exactly what you need (especially if you order the wrong visor - they... See more

Rated 5 out of 5 stars

Amazing helmet, I love the style. Thanks for offering a lighterweight helmet for eBikes/eScooters. Buying, shipping experience were great. I'm not in love with the buckle yet, but hope using... See more


Company details

  1. Motorcycle Equipment and Accessories Store

About Hedon

Written by the company

Based in London, Hedon believes in the perfect fusion of two essential elements: style and safety. Our brand represents a harmonious blend of cutting-edge engineering and timeless design, redefining the way you experience the open road.

Helmets and accessories crafted with meticulous attention to detail and noble materials, Hedon helmets are more than just protective gear; they are a statement of individuality and a testament to uncompromising quality. Built to last, our helmets are born from a passion for motorcycling and a deep respect for riders' safety, offering you the best of both worlds.

Join us in embracing the spirit of freedom, adventure, and unparalleled craftsmanship. Hedon Helmets - Where Safety Meets Style, Where Tradition Meets Innovation. Ride with confidence, ride with Hedon. #thehighisreal


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

586 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(586)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The helmet is beautiful but as a note…

The helmet is beautiful but as a note for custom designs, you can’t really change anything after receiving the proofs. I was told changing the hardware from platinum to brass would mess up the paint and damage it. So the proof process is a formality and not actually part of the process. Once you hit submit it’s a done deal. Wish that were more transparent up front.

27 April 2026
Rated 5 out of 5 stars

Great product

Great product. Great packaging. Great service. So er there great. I have helmet, gloves and some spare visors.

The helmets are next level in every way and the gloves too.

21 April 2026
Rated 5 out of 5 stars

Incredibly fast delivery from the UK to…

Incredibly fast delivery from the UK to the US with great communication every step of the way. This is my 4th Hedon helmet, and they never disappoint—beautiful craftsmanship, perfect fit, and premium feel. Worth every penny.

22 April 2026
Rated 5 out of 5 stars

Great Communication and Service

The communication leading up to the shipment was exceptionally thoughtful.
Even though I ordered from Japan, I never once felt anxious about whether the product would arrive.
I truly felt that this company understands and cares about its customers.

21 April 2026
Rated 5 out of 5 stars

Amazing helmet

Fantastic customer services, and wow what can I say I’ve lusted after a Hedon helmet for around 3 years now, it hasn’t disappeared, I wore it for the first time yesterday and wow so light and the wind noise compared to my Shoie Glamster was night and day, if your wanting one get one they are absolutely amazing

15 April 2026
Rated 4 out of 5 stars

Love the product

Love the product, great quality, and very good customer service. I had only one concern, but decided to let it go. When I first received the helmet, it seemed to me that it had been a return. There was a small ding on the right side, the leather, over and to the left of the left eye was slightly rubbed and discolored from the rest and much of the gel coat (?) seemed to be milky in certain light angles (like it had been re-polished. This was just me being picky, but it’s something I noticed. However, I won’t be returning it. It’s a great helmet. Thanks

13 April 2026
Rated 1 out of 5 stars

Helmet design flaw handled very poorly.

For starters I would like to say that I love my XXL Hedonist Polvo Helmet. Issues started with the original order over two years ago. The buttons that hold the shield in place were two wide apart. This design flaw caused my Hedon bubble shield to fracture. I contacted Hedon. They said that they would send me a new helmet after I returned the old one. 6-7 months later they sent me the new helmet……it was actually my old helmet with the buttons moved on the outer shell. It clearly was not my old helmet and I had safety concerns with this kind of repair. They agreed to send me a brand new new helmet. 3-4 months later that is what they did. The helmet they sent me had the same design flaw as the first one. I sent that one back. And they sent me another helmet. It’s very hard to talk to a human overthere. All there contact numbers are hidden from the general public. I finally found a number and contacted them as another 6-7 months have passed. They were sending out emails however I never received them. Every email I sent them had my direct cell number. I don’t know why they did not call. The person was talking to was great. They shipped me a new helmet and they tossed in a face shield for free……. This whole ordeal took over two years to sort out. Again the helmet is beautiful. It’s the best helmet I own. It’s just too bad my file was handled the way it was.

25 March 2026

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