Health Tech Academy Reviews 

421
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff and dedicated coaches for providing constant encouragement and clear explanations, making the self-paced online learning process flexible, engaging, and easy to navigate for working professionals. Many people state that the supportive advisors are always available to answer questions and guide them seamlessly through enrollment and course modules. However, some reviewers were not happy with the communication and support response times. Students mentioned experiencing long delays when waiting for email replies regarding exam codes, as well as a lack of hands-on assistance in securing clinical placements or internships.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are kind, responsive, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy it is to... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praised supportive staff who... See more

Service

Customers had ambiguous experiences with service, reflecting a wide range of opinions. Some reviewers... See more

Response time

Reviewers mention ambiguous feedback about response time, with experiences varying greatly depending on the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience so far has been great. The only downfall is that I am a visual person so I like to have things in my hand that I study so I need a book. LaKeisha Palmer is a great coach when I have ques... See more

Rated 4 out of 5 stars

I had a great experience with the Sterile Processing Tech course at Health Tech Academy. What I like the most about the program is it being self paced so there's no overload of material rather you wo... See more

Rated 4 out of 5 stars

I feel like personally HTA is a helpful option for someone who doesn't have time to go back to school and requires flexibility. Online programs in general are kind of a teach yourself thing so having... See more

Rated 4 out of 5 stars

I really loved that it was self-paced and I was still able to work while furthering my education. The coach, Mrs. Robin, and the career services advisor, Mrs. Malika, both did an amazing job in helpin... See more


Company details

  1. Educational Institution

Written by the company

Programs Built for Better Career Pathways, working in healthcare today requires a unique mix of skills. Healthcare professionals need to master the knowledge required for their role, and accurately perform clinical duties, all while providing patients with the high level of service they’ve come to expect. We design our programs to teach you exactly what you need to take on an entry-level healthcare role. When you complete your program, you can be confident that you’re prepared to be successful, and you’ve got our support to help you land your next job.


Contact info

4.0

Great

TrustScore 4 out of 5

421 reviews

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Replied to 13% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(421)

146 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience with Jay the school…

My experience with Jay the school Admission director was good and the school is a nice school.

1 September 2026
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Reply from Health Tech Academy

Thank you Richmond! Glad the admissions process went well and you're liking the school so far. If any questions come up as you get into your program, just reach out. Welcome to Health Tech Academy!

Rated 4 out of 5 stars

I had a coaching session with Alisha

I had a coaching session with Alisha, she understood my concerns, addressed them and found solutions to help resolve my situation. I would do all my coaching session with her if I could. She was nice, welcoming, and ready to help. My main concerns were doing clinicals for the program that would be beneficial to my situation and Alisha reassured me that it would be possible to adjust.

However, I do suggest to providing more resources/locations to students for clinicals. I reside in Houston, Texas and it’s only one location in Houston Texas that HTA partner with but it’s not for Sterile processing. Otherwise I’d have to travel a great distance to the locations. Not ideal!

31 August 2026
Unprompted review
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Reply from Health Tech Academy

Thank you for this! We're glad your coaching session addressed your concerns head-on and left you with a workable path for clinicals. Your point about Houston is fair, and it's the kind of feedback we need. One partner site in a city that size isn't enough, especially when it doesn't cover Sterile Processing, and we're passing this to our clinical partnerships team as we grow the network.

Rated 5 out of 5 stars

Medical billing and coding

When I enrolled it was easy. When I email the staff they got right back to me. The staff is nice.

27 August 2026
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Reply from Health Tech Academy

Thanks, Kimberly! Glad enrollment was smooth, and the team got back to you quickly. That's how it should work every time. Good luck with your billing and coding program, and reach out anytime you need something.

Rated 5 out of 5 stars

My experience with Ms.Alisha was…

My experience with Ms.Alisha was straight to the point a nd an overall great experience. She was very informative and answered all the questions I had. Her energy was very positive, and I enjoyed our coaching session.

26 August 2026
Unprompted review
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Reply from Health Tech Academy

Thanks for this, Darria. We're glad your coaching session was clear, positive, and got all your questions answered. We'll make sure your coach sees this. Keep up the momentum!

Rated 5 out of 5 stars

Sid was wonderful explaining the…

Sid was wonderful explaining the program letting me do my research and checking with my state to make sure they take the certification.

25 August 2026
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Reply from Health Tech Academy

Thank you Abilene! We're glad our advisor gave you the space to do your own research and check with your state first. That's exactly how enrollment should go, no pressure, just clear answers. Welcome aboard!

Rated 1 out of 5 stars

Not only was I not told !!!!

Not only was I not told the full information when I got signed up, I was told that there was job placement. Don't believe this. Then, she said, I had to look up for my own place to work, which is against hippa policy, for me, to work anywhere in a medical setting that I'm not employed by with patients. Information so do not believe them when they say they have job placement. And tell me to look for my own because I didn't have an experience in that field that I graduated from, which means clinicals. But yet they're telling me, I don't have to do clinicals. So all the money I've paid them is for nothing. I could have went on somewhere and did my own tests. And paid thousands of dollars less, if i'm going to have to do my own job, to find a job that pays just about what I was making. When I quit. I got no help. I got run around. I got their a I always messing up on you, writing your stories for the school, this was not a good experience for me

13 January 2026
Unprompted review
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Reply from Health Tech Academy

Lisa, we're sorry to hear this. We tried to locate your application on our end but couldn't trace your record from the details in this review. Please email support@healthtechacademy.org with your full name, the email address you enrolled with, and your phone number, and reference this review. Once we can pull up your file, we'll look into what you were told at enrollment and where things stand, and get back to you directly.

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the Surgical Tech program. Everyone was very helpful throughout the process and always available for questions. Coach Robin and career services Alisha played a huge role in helping me along the way and helping me to the finish line.

24 August 2026
Unprompted review
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Reply from Health Tech Academy

Congratulations on making it to the finish line, Lauren! Getting through a Surgical Tech program takes real work, so well done. Your coach and career services team will be thrilled to read this. We hope your new career treats you well.

Rated 1 out of 5 stars

Is soo sad when you call for help after…

Is soo sad when you call for help after finishing your course no one ever picks calls,i took 1 month off from work to concentrate and finish up my program,after that no one picks up no externship found its 3 months since i finished my course yet they're soo nice calling you every day to enroll and after that they take money from you but No help,i can email and call until i gave up, Anthony was soo helpful in the process but now he never picks up. What a time to waste until i wonder if its a real school or scam,soo dissapointed and lost!

21 August 2026
Unprompted review
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Reply from Health Tech Academy

Terry, thank you for the honest feedback, and we're glad we've since been able to connect with you directly. As discussed, you're now working with your career advisor on your externship placement, and we'll stay on it with you until it's sorted. On the missed calls, our office is closed Saturdays and Sundays, which is when some of your calls came in, but we hear you that it shouldn't have taken this long to get a response either way. You put real effort into finishing your program, and we want to see that pay off. If anything stalls again, email support@healthtechacademy.org so it comes straight to the team.

Rated 5 out of 5 stars

It was a great experience

It was a great experience, I will be back later

21 August 2026
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Reply from Health Tech Academy

Thank you, Priscilla! Glad it was a good experience, and we'd love to have you back for another program whenever you're ready.

Rated 5 out of 5 stars

Im enjoying being able to do the…

Im enjoying being able to do the modules at home in my convenience. Busy mom trying to do it all and this works 💪

14 August 2026
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Reply from Health Tech Academy

This is exactly why we built the self-paced format. Juggling kids, work, and modules is no small thing, so hats off to you. Keep going, you've got this!

Rated 5 out of 5 stars

My Experience

staff reaching to encourage me and also flexible payment plan and the pace to study was fantastic.

20 August 2026
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Reply from Health Tech Academy

Thank you! The check-ins and flexible payment options are there because we know life doesn't pause while you study. Glad the pace is working for you. Keep it up!

Rated 5 out of 5 stars

My career advisor Ms

My career advisor Ms. Malika Haider has been helping me find internships and this process has been super long and frustrating, but she has been super supportive and helpful and whenever I have a question, shes always get back to me in a timely manner with the support and encouragement that I need. Shes really nice and just great all around.
My Student Career Coach, Ms. LaKeisha Palmer is the best as well! She recently wrote me a letter of recommendation for a scholarship I applied to and I was so appreciative of her uplifting words. Shes super nice and very detailed during our coaching sessions. She has a plan for success for each of her students and I believe she is a huge asset to Health Tech Academy. Im very grateful for both Ms. Haider and Ms. Palmer, without them I dont think i would’ve continued with my schooling process. They have truly made this an ease for me. Im recommending all my friends if they want to get back in school or join the healthcare industry to apply to Health Tech Academy. :)

17 August 2026
Unprompted review
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Reply from Health Tech Academy

Wow, thank you for such a detailed review! Internship searches can drag, so we're glad your advisor kept you supported through it, and your coach will be so happy to hear the recommendation letter meant that much. We'll share this with both of them. Thanks for recommending us to your friends; that means a lot.

Rated 4 out of 5 stars

Smooth initial process

There was just a small amount of difficulty with communication, getting the initial phone call for more information. But I eventually was able to get through on my end when I called. Everything else went pretty smoothly. And I was able to get the information I needed. Things were explained well. I am looking forward to starting.

17 August 2026
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Reply from Health Tech Academy

Thank you, Elizabeth! You're right that the first phone call took longer than it should have, and we're working on tightening that up. Glad everything after that went smoothly, and you got clear answers to your questions. Excited to have you starting soon!

Rated 5 out of 5 stars

Supportive intake

Austin was really supportive and very knowledgeable in getting the process started and really helped in the application process.

16 August 2026
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Reply from Health Tech Academy

Thanks, Mark! Starting a new program comes with a lot of questions, and we're glad our team walked you through them and made the application easy. Welcome!

Rated 5 out of 5 stars

Best coach

I love their online pace program, the courses are well explained in detail, and I also have the best coach (Ms.LaKeisha Palmer) She makes sure I get everything covered and coaches me most on my difficulties.She is also love and kind and if they ask me to rate her 1 out of 10 I would give her 10.Thank you Ms.LaKeisha Palmer and thank you Healthtech academy

6 August 2026
Unprompted review
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Reply from Health Tech Academy

A 10 out of 10 for your coach- we love to see it! We'll pass this along to her. Thank you for taking the time to write this.

Rated 5 out of 5 stars

I had worked with Malika as my clinical…

I had worked with Malika as my clinical coordinator and my experience was amazing. Not only did the school answer back in a timely manner and multiple times but Malika.worked with the hospital I already work at and built a clinical contract with them to make everything as easy as possible for me. Thank you so much for everything.

4 August 2026
Unprompted review
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Reply from Health Tech Academy

Thanks, Ryan! Setting up a clinical contract with the hospital you already work at was a win for everyone, and our team worked hard to make that happen. Glad the communication held up throughout. Best of luck finishing out your clinicals!

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