Hexclad Reviews 

Very speedy response from customer service when ordering. Super helpful sorting out the summer sale offer 3 for 2. Just hoping the products live up to the hype when they arrive!

Very polite staff
Had bit of an issue registering 1 of the pans 1 email sent sorted in no time
Highly recomend this company
And their pans are second too none
You certainly get what you pay for

Excellent customer service - the warranty on the pans is a real thing. Not like those company’s who will give any excuse not to send you a new item once it damages/breaks. My pan has damaged and they agreed to immediately send a replacement.

pans are great, had one which was damaged and new pan sent straight out - excellent service

Had a problem with three pans and there was an email and some photos and the next day, they responded. All pans are being replaced. Best customer service that I’ve received for many years. Wish all major companies took a leaf out of HexClads book!

They were so quick on resolving the issue with my replacement order and made the entire process smooth and easy. I truly appreciate excellent customer service and attention to detail. Special mention to Jericho!
Thank you!!

Jericho was really helpful and responded in timely manner.
Loved the quick service we received. Thank you

I returned two parcels of HexClad cookware from my order (value approx.
£1,500) on 8 July using the prepaid DPD return labels HexClad themselves issued. Both parcels were confirmed delivered to their warehouse on 10 July.

Since 20 July 1 have repeatedly asked for my refund. HexClad's only response has been that the parcels arrived containing non-HexClad products. They have now repeated this claim several times, including from their Escalation Team, yet they have refused to provide a single piece of evidence:
• No photographs of the outer boxes showing my specific DPD tracking labels
• No photographs of the contents they claim were inside
• No weight records or intake logs linking those tracking numbers to anything

They keep directing me to contact DPD myself. I did. DPD confirmed that because HexClad generated and paid for the labels, only HexClad can raise a formal investigation.
DPD will not investigate with me.

I packed and returned the correct HexClad items. HexClad provided the labels, HexClad's facility accepted both parcels, and they are still withholding £1,500 while refusing to show any proof of what they say they received. Requests for evidence and proper escalation have been ignored.

This is not a policy dispute - it is a refusal to evidence a serious accusation while keeping a customer's money. Until HexClad either process the full refund or produce clear photographic evidence of the labelled parcels and their alleged contents, this remains unresolved.

I was getting out of a abusive relationship , and he would not let me get the tops to my pans. The customer service team went out of their way to help me.So I would not have to go back to get them and endanger myself. I truly appreciate everything they did for me to get these lids replaced safely. Thank you again to the great customer service team.

You have helped me more than you know

Spot on warrenty. I sent pictures of a fault at 0900hrs and a new plan is being dispacted by 1530hrs. David does a top job on service.

Jericho was fast friendly and so helpful!! Solved all my concerns and worries the best way he could!

I’m very happy with my experience with HexClad! ⭐⭐⭐⭐⭐

The customer service was excellent. They responded to every email with care and made sure all my questions and concerns were taken care of. I really appreciated their friendly and professional support.

The delivery was also fast, and everything arrived safely. I’m very happy with my purchase and the service I received.

Thank you, HexClad team! Keep up the great work! 👍😊

Customer care is fantastic, had a slight problem with a pan and was resolved straight away, hex clad, you are fantastic, thank you David s, your team and yourself amazing x

I’m extremely impressed with HexClan, not only for the quality of their cookware but also for their exceptional customer service. When I needed a warranty replacement, the process was handled quickly, professionally, and with genuine care.

A special thank you to David S, who took ownership of the issue and made sure everything was resolved smoothly. His helpfulness, communication, and commitment to customer satisfaction really stood out.

It’s refreshing to see a company that truly stands behind its products and provides such outstanding support. I would happily recommend HexClan to anyone looking for great cookware backed by excellent customer service.

Had a few scratches on my frying pan coming through 18 months after i bought it. Asked Hexclad if that was a fault and they replaced it within 12 hours.

Impressive customer service

I recieved my 7 piece set in Sep 2024. The large frying pan has been used pretty much 3-4 times every week cooking everything from steak, chicken, eggs, vegetables resulting in pasta or rice dishes, sauces post cooking meat to remove the 'glaze' and more. Ive used metal, plastic and wooden utensils and it has been through the dishwasher a few times but generally gets handwashed and it still looks and performs almost like brand new with no apparent scatches or loss of performance. I have zero complaints about the pans that replaced a Le Cruset set that cost more and had a 'lifetime' warranty but only lasted 5-6years. Some time to go to truely compare but initial signs are very promising in comparison.

I received a damage frying pan and Jericho greatly help me in my approach for the replacement

The most stress free experience. The best products and even better customer service, thanks to all.

My last review on HexClad frying pan was a while ago I’ve had my frying pan now around two years give or take, I don’t fry allot of food but as stated previously I bought HexClad because it was endorse by Gordon Ramsey ? Or was it, I paid £175 pounds so not cheap but was soon disappointed in its ability to none stick, I have tried a number of ways to cook with it and different oils in the hope it would not stick, but trust me when I tell you nothing makes any difference with this pan everything sticks and everything has to be removed in the wash with allot of effort, so much so I find myself looking to replaced it, in the past I have bought just the better looking pans but not expensive and they in comparison proved to be a much better buy and much less of a fight to clean after use at a fraction of the cost, the company selling HexClad proved to be what I expected a company only interested in sales my advice is don’t believe all the hype theses companies attach to their products it all boils down to BS to sell the product as a rip off price.