H-Day AB Reviews 

285
TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

285 reviews

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1-star

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Replied to 92% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(285)

285 reviews in the last 12 months

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Rated 1 out of 5 stars

Incredibly frustrating booking process

Incredibly frustrating booking process.
first you need to redeem the voucher, then activate and then proceed with a booking. Surprisingly, the activity selected is always booked, but the voucher then can't be used. So the user has to request to the company to reset the voucher, and then start all over. I tried to do the booking for 1.5 years and still the same problem. Great way to scam people.

6 August 2026
Unprompted review
H-Day AB logo

Reply from H-Day AB

Hello,

Thank you for sharing your feedback. We are very sorry to hear that you have experienced such difficulties with the booking process and that it has taken so long to arrange your experience.

We understand how frustrating this must have been and take your feedback regarding the booking process seriously. If you still need assistance, please contact our customer service and we will be happy to help you further.

Kind regards,
Emilia at Happy Day

Rated 5 out of 5 stars

I loved the run and I will for sure get back on some more laps.

I felt nice at the event, the guys from Happy Day have been very friendly and helpful.
I loved the run and I will for sure get back on some more laps.
The booking went great, the customer service too.

9 July 2026
Unprompted review
H-Day AB logo

Reply from H-Day AB

Hello,

Thank you for your wonderful feedback! We are very happy to hear that you had a great experience at the event and that our team made you feel welcome and well taken care of.

It is fantastic to hear that you enjoyed the driving experience and that you are already looking forward to coming back for more laps. We will be happy to welcome you again!

Thank you for taking the time to share your experience.

Kind regards,
Emilia at Happy Day

Rated 1 out of 5 stars

Avoid this company at all cost

Avoid this company at all cost

Almost no available dates.
I have a voucher for a 15km driving experience purchased in 2024.
The experience was only available on one specific day 2025 and was fully booked.
This year, they reduced the distance of my experience from 15 km to 8 km without informing me at all.
I now need to pay even more to get the original 15km that i purchased and already paid for.
According to customer service, they have every right to do this due to price changes.

So having paid for 15 km, but a few months later the value has almost been cut in half,
simply because they themselves did not offer the customer any opportunity to even book the experience.
Mindblowing!

This year I have been trying to book the experience all year, they said that dates would become available in may 2026.
End of may the were still no dates to book, but mid-june 4 available locations appeared, unfortunately all of a 6-hour drive away.

Customer service can only be contacted via email, and you can understand why. The do not want to help you at all.

The reviews on their on website are obviously fake, please take a minute to check reviews on external sites before
even thinking about buying anything from Happy Day.

Avoid this company — they don’t sell experiences, just thin air!
Their business model is to sell gift cards that cannot be redeemed.
A big scam!

25 June 2026
Unprompted review
H-Day AB logo

Reply from H-Day AB

Hello,

Thank you for taking the time to share your feedback. We are sorry to hear that you have been disappointed with your experience.

We would be happy to help you review the available dates for your driving experience and assist you in finding a suitable booking. Please feel free to contact our customer service team – we are available both by email and by phone, and we will gladly help you further.

Kind regards,
Emilia at Happy Day

Rated 1 out of 5 stars

Worst experience ever!

I received a voucher as a gift, but trying to redeem it has been an extremely frustrating experience. Nearly every activity I have tried to book has either been unavailable or temporarily paused, and the information provided about the activities is often vague and unclear. Instead of being a positive experience, dealing with the company has become stressful and disappointing. The website is also difficult to use, and when I try to exchange my voucher for another activity, it continues to show options in my city that are not actually available. I also find it concerning that customer reviews appear to be pre-approved before being published, which raises questions about why negative feedback is not visible on the website. Overall, I am very unhappy with the service and the unnecessary stress this experience has caused.

24 June 2026
Unprompted review
H-Day AB logo

Reply from H-Day AB

Hello,

Thank you for sharing your feedback. We are sorry to hear that you have experienced difficulties with both the availability and booking process.

We would be happy to look into your voucher and help you find a suitable way forward.

Please contact our customer service and we will be happy to assist you further.

Kind regards,
Emilia at Happy Day

Rated 1 out of 5 stars

WARNING!If you scroll through you will…

WARNING!If you scroll through you will see this company is a complete scam.They have not answered my emails for months now but answer the review I gave them here.i have lost so much money because of them and if they don’t book or answer me after seeing this review ,i will report them to ARN like all fb groups and other websites are advising us to do against this scum company.

9 March 2026
Unprompted review
H-Day AB logo

Reply from H-Day AB

Hello Despoina,

Thank you for sharing your feedback. We are sorry to hear that you are experiencing difficulties reaching us and that you are not satisfied with how your case has been handled.

We can see that you have been in contact with our customer service team and have received assistance regarding your matter. If you have any further questions or concerns, you are of course welcome to get back in touch, and we will be happy to help you further.

Kind regards,
Emilia at Happy Day

Rated 1 out of 5 stars

Misleading "Activation" trap – Hidden dates and denied refunds

Beware of Happy-day.com and their predatory "activation" policy. I purchased a helicopter tour for birthday. The website stated bookings would open in May 2026. However, the site is designed so that you cannot see the actual booking calendar until you "activate" your voucher.

Once I activated it, I found there were still no dates available. When I immediately requested a refund under the 14-day cooling-off policy, customer service refused, claiming that because I "activated" the voucher to see the dates, the service had already "begun" and my right to a refund was lost.

They are essentially luring customers into a trap: you must activate the voucher to see if the dates work, but the moment you do, you lose your right to your money. Their "May 2026" promise is misleading as the month has already started and they still have no schedule. Extremely poor "logic" designed to take advantage of customers.

12 May 2026
Unprompted review
H-Day AB logo

Reply from H-Day AB

Hello,

Thank you for sharing your feedback. We are sorry to hear that the booking process did not meet your expectations and that the situation caused frustration.

We would like to let you know that dates for the helicopter experience are now available and bookings can be made. If you would like any assistance with your booking, please feel free to contact our customer service team – we will be happy to help you find a suitable date.

Thank you for taking the time to share your experience.

Best regards,
Emilia on Happy-day

Rated 1 out of 5 stars

Prices changes after buying = scam

I got a driving experience from my partner as a present. It was impossible to book during months, and we were told the bookings would start again during spring time. Now, when checking it, there is an extra 50eur (aprox) increase on the experience. The website also shows a disclaimer explaining that this is due to operators costs increases.
One way or another, when someone buys a product or a service, that is what is bought. Pending seeing how this will end, here is my review for this company: It is a scam, don't get anything from it. Let's make this type of businessed disappear forever.

10 May 2026
Unprompted review
H-Day AB logo

Reply from H-Day AB

Hello,

Thank you for sharing your feedback. We are sorry to hear that you have experienced difficulties with booking your driving experience and understand your frustration regarding the price difference.

If you still need assistance with your booking, please contact our customer service. We will be happy to look into your case and help you further.

Kind regards,
Emilia at Happy Day

Rated 1 out of 5 stars

Not a good gift! Receiver has to deal with a lot of crap.

My teenage son thoughtfully bought me a wine and cheese tasting through this company. It’s next to impossible to book it. They have offered me only 2 date options over the last 5 months and refuse to inform me of where the event takes place. I was offered a spot for a June event and replied to accept it but then got a message that I hadn’t confirmed and would have to wait for the next one. Feels like they are happy to take well-meaning people’s money and then make it nearly impossible to use the gift, which has an expiration date. It’s so frustrating I’m about to give up. But that wouldn’t be fair to my son so I’ll have to keep trying with this infuriating process.
Edited to add: it’s telling when a company won’t allow comments on its social media! Not the sign of lots of happy customers. You should be stopped from ripping off innocent people. My 16 year old spent his own money on his mom and you’re trying to make his gift worthless. Disgusting.

29 April 2026
Unprompted review
H-Day AB logo

Reply from H-Day AB

Hi Rachel,

Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must feel, especially given that it was a thoughtful gift from your son.

We would like to clarify that we have had available dates for this experience over a longer period, and currently there are several available spots to book. New dates are released continuously.

Please reach out to our customer service on info@happy-day.se and we will gladly assist you further and help secure a booking for you.

Best regards,
Emilia on Happy-day

Rated 1 out of 5 stars

Scammers

Really sketchy. They closed their .se Trustpilot page because it was being flooded with 1 star reviews and started clean here.

They renamed their previous trustpilot page to H-day so it doesn't show up in search results and closed it pretending their .se site is closed, and this is the new one, when both still work.

Now they started this one, which is getting equally bad reviews, but their site then uses their own 4,85 rating. This deserves a Konsumentverket report.

Clearly. They are more interested in hiding their problems than in solving them.

TLDR, avoid gifting anybody one of their experiences. Some might be ok to book, but others like the racing experience you'll most likely be unable to book it because they are oversold and aren't available of booked fast.

My wife gifted me a racing experence 3 years ago. I have constantly tried to book the experience and it's been impossible.

- Very, very few dates are added, and only during summer time
- Once dates are added, they are fully booked within days
- Activities are on weekdays during working hours
- Alternative locations are 300km away or more from Stockholm

Customer service has told me they'd let me know when dates are added, and they haven't. That more dates were coming, and they didn't, and to go to a different track, the closest being 300km away, which doesn't make sense for a 20 min activity.

This is a waste of money and a borderline scam. Vouchers expire after 3 years, they won't provide a refund nor extend the voucher date, and their suggestion is to pay an extra 395 to extend for another year or the voucher will go to waste.

Clearly, they don't put much effort in making more dates available and they hope people won't redeem their gifts. I'd not recommend to anyone or gift this to a friend. Terrible experience.

30 March 2026
Unprompted review
H-Day AB logo

Reply from H-Day AB

Hi!

Thank you for sharing your feedback. We are sorry to hear about your experience and that it has not met your expectations.

We would like to clarify that we have changed platforms, which has also resulted in a new Trustpilot profile for us.

If you still have an active case or a voucher you need help with, you are very welcome to contact our customer service and we will gladly look into it and assist you further.

Best regards,
Emilia

Rated 1 out of 5 stars

What a shoddy shit store

What a shoddy shit store! I purchased two of their gift vouchers for me and my girl one year ago, and even though I've tried to use them for this particular day-SPA thing that I bought the vouchers for it has been practically impossible to use them!! First of all, the availability is below all reasonable expectations! Who wants to go to a SPA at 07.00 on a Thursday?? Secondly, once I almost got a time slot and thought I'd reserve it before it's too late, the vouchers didn't work? I contacted happy-day and got another voucher for some strange reason? Once that was sorted the experience was no longer available! It's just so very annoying this. And now a year later, the experience I bought the vouchers for is no longer listed (it has been removed from the store). When I contact happy-dayabout it and want a refund they just refuse and sent me legal paragraphs as reponse! It's really bad! You have been warned: don't do business with this shoddy business!!

30 March 2026
Unprompted review
H-Day AB logo

Reply from H-Day AB

Hi John,

Thank you for your feedback. We are sorry to hear about your experience.

The new voucher code was issued due to us changing platform systems, which required some vouchers to be reactivated in the new booking system.

When an experience is no longer available, the voucher can still be used for other experiences in our assortment or exchanged within its validity period.

Our customer service is happy to help you further if needed.

Best regards,
Emilia on Happy-day

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