I wrote a poor rating a while ago due to very slow delivery and poor answers from the customer support. Finally arrived the product had destroyed parts. I have to admit the company paid effort to send... See more
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We ordered a trampoline in June, and it was supposed to be delivered within 5 days. After 4 weeks, we contacted them several times and opted for a refund because it wasn't clear when the trampoline wo... See more
Company replied
Ordered from hobbyhallen.se as price was good for golfdiscs. Still have not received my discs. on website it shows my order is in fact from another company hobbybox.fi . Shows order as paid but nothin... See more
I ordered two discgolf baskets and only received one. Have been trying to reach their customer support for almost 2 weeks now, with no response. Their site declares "Fast customer service". So i'm w... See more
Company replied
Company details
Written by the company
Redskap av hög kvalitet för motion, träning och fritiden från oss | FRI och snabb frakt | Absolut prisvärt | Klicka: hobbyhallen.se
Contact info
Elimäenkatu 15, 00510 , Helsinki, Finland
- info@hobbyhallen.se
- hobbyhallen.se
2.6
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wrote a poor rating a while ago due…
I wrote a poor rating a while ago due to very slow delivery and poor answers from the customer support. Finally arrived the product had destroyed parts. I have to admit the company paid effort to send me spare parts and as of this I give them cred!
28 May 2026
Unprompted review
they don't want to solve the problem
We ordered a trampoline in June, and it was supposed to be delivered within 5 days. After 4 weeks, we contacted them several times and opted for a refund because it wasn't clear when the trampoline would arrive. Two weeks later, the trampoline was still shipped despite them telling us that the order had been canceled. The delivery was refused and returned, and we still haven't received a refund from hobbyhallen.se. We've sent numerous messages, but they haven't resolved the issue and haven't refunded us, even though we're entitled to one! The solution is to simply give us our money back as agreed.
3 December 2025
Unprompted review
Reply from Hobbyhallen
Hi, and thank you for taking the time to share your experience.
We’re truly sorry for the frustration and inconvenience this situation has caused — the long delay, the mixed messages about the cancellation, and the lack of a timely refund are all far from the experience we want our customers to have.
Your order should never have been shipped after you were told it was canceled, and you absolutely should not have had to wait this long for your refund. We understand why you’re upset, and you’re right: the solution is to process your refund as agreed.
Please send us your order number via private message so we can locate your case immediately and make sure your refund is issued without any further delays. We will prioritize your case until it’s fully resolved.
Again, we sincerely apologize, and thank you for bringing this to our attention.
Kind regards
Hobbyhallen
Nothing is right no one answer it’s…
Nothing is right no one answer it’s look like stolen money through klarna service.
1 September 2025
Unprompted review
Terrible delivery time
Terrible delivery time. The website indicated a delivery time of 5-7 days but I waited almost 4 weeks for the item to arrive by which time it was too late to use it for the intended purpose. Customer service never replied to two emails I sent. I would not recommend this website and will not use it again.
15 July 2025
Unprompted review
No support, no items.
1 month in, bot answers and item has yet to be shipped.
No "real" answer from costumer service just the generic bs.
If you want something, and do not want to wait, skip hobbyhallen.se
4 July 2025
Unprompted review
I absolutely DO NOT recommend ordering from Hobbyhallen.
I ordered a SUP board from Hobbyhallen and never received an order confirmation by email. I had to just trust that it would arrive, which it eventually did, but only after a long delay.
Unfortunately, the product was disappointing. The quality doesn’t match expectations, and I decided to return it. However, there’s no return label in the package, and the only way to request one is through their customer service, which is essentially non-existent. They don’t reply, and there's no alternative way to return the product.
Overall, the experience feels like a bluff. Poor communication, long delays, and no support when you need it. I absolutely DO NOT recommend ordering from Hobbyhallen.
28 June 2025
Unprompted review
Bad communication. Ordered from swedish site but coming from finland..
Ordered from hobbyhallen.se as price was good for golfdiscs. Still have not received my discs. on website it shows my order is in fact from another company hobbybox.fi . Shows order as paid but nothing more on orderstatus. Not happy with the low level of communication from where item being shipped to order status. Need to do better.
20 June 2025
Unprompted review
Well i placed my order May 19,25 until…
Well i placed my order May 19,25 until now i didn't hear about delivery. Cs don't reply. Please refund my money.
19 May 2025
Unprompted review
Long wait time and no customer service
I have ordered 2 x SUP Boards, 1 electric pump and 2 safety harnesses. Only the pump and harness have been delivered although the order reads as complete. I have contacted Hobbyhallen on 3 occasions and received an automated response. No idea when the SUP Boards will be delivered and cannot get a response.
8 June 2025
Unprompted review
It takes about a month to get anything…
It takes about a month to get anything from Hobby Hallen so their claim of fast service is complete B.S. They also have no customer service, so if you have any questions or problems, you have to settle it with Klarna.
26 April 2025
Unprompted review
So far the item I bought has taken a…
So far the item I bought has taken a month to even leave where it comes from🤷. I recieved an email to say the item is on it's way. Apparently and according to the fake tracking order i'm, due to recieve something of 500 kg in weight. Only ordered a metal detector. Hope it comes with 487 kg of gold.
22 April 2025
Unprompted review
placed an order 10 days back
placed an order 10 days back, initially it was confirmed to be delivered ion 3-5 days but so far no update on anything and can not even log in to my account to check the status.
11 January 2025
Unprompted review
Reply from Hobbyhallen
Hi,
We are very sorry for the inconvenience caused.
We assure you that we are committed to resolving the problem as quickly as possible. We recommend that you contact our customer service team with the details of the matter. Rest assured that our team will investigate the problem thoroughly.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
Don't spend your money and time on this website, read the critical reviews
Don't waste your time on this website, if you want a specific product, never buy it from here. Ordered a "2-5 days" delivery product on a too good to be true price. Turns out I was right, I sent a mail to them and got back that they haven't even sent it nor packed the product that I ordered 3 weeks ago.
9 December 2024
Unprompted review
Reply from Hobbyhallen
Hi!
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
Regrettably the high season can have an affect on delivery times.
We assure you that we are committed to resolving the problem as quickly as possible, and do our best to ensure a swift delivery for our customers' orders.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Hobbyhallen.se
Reply from Hobbyhallen
Hej,
Tack för din recension!
Vi är verkligen glada över att ha lyckats erbjuda en positiv kundupplevelse.
Tack för att du valde oss. Vi är glada över att ha dig som en nöjd kund och ser fram emot att få betjäna dig igen!
Med vänliga hälsningar
Hobbyhallen.se
Very bad plastic table
5 October 2024
Unprompted review
Reply from Hobbyhallen
Hi,
We're really sorry to hear that the product didn't meet your expectations.
To discuss the details of your situation, please do not hesitate to contact our dedicated customer support team.
We apologize again for any frustration or disappointment you may have experienced.
Kind regards
Hobbyhallen.se
I order a pair of shoes
I order a pair of shoes, got them but they sent wrong size. i contacted the support for 17 days ago ang i havent got any answer yet
25 July 2024
Unprompted review
Reply from Hobbyhallen
Hello, and have a pleasant day!
We sincerely apologize for any inconvenience you've experienced and recognize that we haven't met your expectations this time. Should you wish to delve deeper into your situation, please feel free to reach out to our customer support team.
Great quality AirTrack and knowledgeable customer service
Great customer service. We are happy with our AirTrack. It is very good quality and it's getting used daily, for hours. We haven't had the need to put it away yet, but included bag is there for easier storage.
28 June 2024
Unprompted review
Reply from Hobbyhallen
Thank you for your amazing review on Trustpilot!
Your kind words have made our day brighter. Knowing you had a fantastic experience with us is truly motivating. Your trust is invaluable, and we're dedicated to surpassing your expectations. Whether you have questions, suggestions, or more feedback, please reach out. Your insights guide our journey to improvement. Thank you for choosing us. We're delighted to have you as a satisfied customer and can't wait to serve you again!
Still no customer service
15 July 2024
Unprompted review
Reply from Hobbyhallen
Hello, and have a pleasant day!
We sincerely apologize for any inconvenience you've experienced and recognize that we haven't met your expectations this time. Should you wish to delve deeper into your situation, please feel free to reach out to our customer support team.
VERY BAD
VERY BAD. This was the last order of mine.Ordered on May 17th. After 5 weeks nothing received yet they sent me an email to give them a review about the product.LOL. Traced the parcel, it stated that its still under transfer.
Customer service sucks. Written twice no answer. Ban this company.
25 June 2024
Unprompted review
Reply from Hobbyhallen
Hello, and have a pleasant day!
We sincerely apologize for any inconvenience you've experienced and recognize that we haven't met your expectations this time. However, due to unforeseen circumstances, the shipment and processing is very much congested. Should you wish to delve deeper into your situation, please feel free to reach out to our customer support team.
Terrible experience with customer service bots
I have ordered a basket to play basketball.
Similar to many of your cases, the company was extremely slow with shipment so I engaged with customer service.
The bots (or extremely unintelligent people) they use in customer service are impossible to interact with.
I ended up cancelling my order after a month or so, avoid at all costs!
14 June 2024
Unprompted review
Reply from Hobbyhallen
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion. However, due to unforeseen circumstances, the shipment and processing is very much congested.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
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