Hovia Reviews 

2,956
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Fab wall panel design in Hue graduating from teal to sand tones, although you can see the white edges on some panels where the joins are. Numbered panels made it easy. Peel & stick sounds simple, bu... See more

Rated 4 out of 5 stars

It was disconcerting to have so much of the roll be blank. It was the correct amount of material, their calculator was useful in determining that, it just seems wasteful to have almost 2/3rds of the... See more

Company replied

Rated 5 out of 5 stars

Excellent customer care and surprisingly speedy shipping from UK to US! I loved the sage green gingham so much I ordered more!

Company replied

Rated 5 out of 5 stars

The quality of the paper is exceptional—it's thick, durable, and has a beautiful finish that feels incredibly high-end. Application was surprisingly straightforward, and the result is a seamless, pro... See more

Company replied

Company details

  1. Wallpaper Store
  2. Interior Designer

Written by the company

We’re taking a fresh approach to wallpaper and giving you the best choice of great design to help you create a space that is unique and personal to you. We ethically source the highest quality paper to ensure a vivid print with great definition. Our wallpaper and wall murals are durable and easy to install.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,956)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, excellent customer service regarding measurements and the quality of the paper is incredible.

6 July 2026
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Reply from Hovia

This is lovely to hear! Thank you so much for taking the time to write, it means the world to us!
/The Hovia Team

Rated 5 out of 5 stars

Excellent service

Excellent service, beautiful wallpaper, absolutely delighted

5 July 2026
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Reply from Hovia

Thank you so much for your review, Lesley! We’re delighted to hear that you had such a positive experience and that you’re loving your beautiful wallpaper. Knowing that our service helped make your journey a great one means a lot to us. We hope your new design brings plenty of joy and style to your space for years to come!

/The Hovia Team

Rated 1 out of 5 stars

Unfortunately I can’t comment on the…

Unfortunately I can’t comment on the quality of the product as we haven’t received it. The mural was ordered on July 5th and it is now July 19th. The courier has let you down. They did not deliver on the day promised and have yet to provide a new delivery date, nor a reason for the delay despite me contacting them directly. This was very frustrating as I had a decorator booked and had to cancel. I am very disappointed.

5 July 2026
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Reply from Hovia

Hi Sharon! We're so sorry to hear about this!
We can see that you have been in contact with our customer service team about this and that your order is actually ready for you to pick up! If you need any further help with this, please reach out to us again via email and we will of course help you.
Thank you so much!
/The Hovia Team

Rated 5 out of 5 stars

The delivery was quick

The delivery was quick, quality wonderful and I love my new blue pineapple kitchen walls. A joyful experience in wall transformation.

28 June 2026
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Reply from Hovia

Lovely to hear Catherine, thank you!
/The Hovia Team

Rated 5 out of 5 stars

Excellent customer care and…

Excellent customer care and surprisingly speedy shipping from UK to US! I loved the sage green gingham so much I ordered more!

25 June 2026
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Reply from Hovia

Thank you for your review Vicki! We really appreciate it!
/The Hovia Team

Rated 5 out of 5 stars

Love your designs

Love your designs! We will be using many of them in a commercial space!

25 June 2026
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Reply from Hovia

Thank you so much for your wonderful review, Laura! We're thrilled to hear you love our designs, and it's especially exciting to know they'll be part of a commercial space. We can't wait to see how everything comes together, and we hope the finished result is just as inspiring as you envision. Thanks for choosing Hovia to be part of your project!

/The Hovia Team

Rated 5 out of 5 stars

Super!

Super quality!

16 June 2026
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Reply from Hovia

Thank you so much for the review Morgan! We're so happy to hear you loved the quality of the wallpaper. /The Hovia Team

Rated 1 out of 5 stars

Not worth the price, customer service is good

It cost so much and not worth the price, the peel and stick wallpaper kept wrinkling and it was so difficult to to apply
Costumer service was good though

16 June 2026
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Reply from Hovia

Thank you for taking the time to leave your review, Carole. We're sorry to hear that you found the peel-and-stick wallpaper difficult to apply and that it didn't meet your expectations, as that's never the experience we want for our customers.

We're really pleased to hear that our customer service left a positive impression. We also reached out privately to see if we could help find a solution, and our team is still here if you ever decide to get back in touch. We'd love the opportunity to turn your experience around.

Thank you again for sharing your feedback.

/The Hovia Team

Rated 5 out of 5 stars

They were courteous

They were courteous, understanding of my problem and reconciled the problem without hesitation.

29 May 2026
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Reply from Hovia

Thank you for your review, Sue! We’re so pleased to hear that our team was able to support you and help resolve the issue smoothly.

We always want our customers to feel heard and looked after, so it means a lot to know that our approach made a positive difference. We truly appreciate your kind words and are delighted we could turn your experience around.

Wishing you lots of enjoyment with your new space!

/The Hovia Team

Rated 4 out of 5 stars

You are such a good company

You are such a good company, but I don't unserstand that when I asked for the whole Klimt print, I did not get the colourful bottom.
Why do you cut off the bottom?

21 May 2026
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Reply from Hovia

Thank you for your review, Jennifer, and for your kind words about our company. We’re sorry to hear that the final result wasn’t what you expected!

Your mural was printed exactly as shown in the online preview for the measurements selected when placing your order. In this case, the design available on our website is a version of the original artwork with the bottom section cropped.

We understand this may have been disappointing, and we appreciate you taking the time to share your feedback. Comments like yours help us identify ways we can make our online preview even clearer for future customers.

/The Hovia Team

Rated 4 out of 5 stars

Surprising discovery

It was disconcerting to have so much of the roll be blank. It was the correct amount of material, their calculator was useful in determining that, it just seems wasteful to have almost 2/3rds of the roll be empty. Overall happy with the product and the way the company reached out about my questioning the extra paper.

20 May 2026
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Reply from Hovia

Thank you for your review, Adam. We really appreciate you taking the time to share your experience and give us the opportunity to look into what happened.

We’re glad we were able to connect with you and clarify the situation. The roll you received did contain the full amount ordered, and the section you noticed was part of the necessary calibration process that takes place during production to ensure the wallpaper is printed with the highest quality and accuracy.

We completely understand how surprising it can be to see part of a roll without the pattern, and we appreciate your feedback on how this could be communicated more clearly. We’re always looking for ways to make the wallpaper journey smoother from ordering to installation.

We’re happy to hear you had enough material to complete your project, and we hope you’re enjoying the finished space!

/The Hovia Team

Rated 5 out of 5 stars

I'm very happy with the wallpaper we…

I'm very happy with the wallpaper we bought. It's very good quality, and I'd especially like to thank the customer service team.

18 June 2026
Unprompted review
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Reply from Hovia

Thank you so much for your lovely review Cecilia!

We’re really happy to hear that you’re pleased with the wallpaper and that the quality met your expectations.

A special thank you as well for your kind words about our customer service team — we’ll be sure to pass this on, it will mean a lot to them.

We truly appreciate your support and hope you enjoy your new space! /The Hovia Team

Rated 1 out of 5 stars

Dreadful wallpaper

Dreadful wallpaper. Colour difference on the roll and white lines visible when professionally applied. Decorator has only seen this a couple of times in his career and was shocked given how expensive per roll - £97!!

31 May 2026
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Reply from Hovia

Thank you for taking the time to leave your feedback, Lorna! We are genuinely so sorry to hear about your experience and completely understand your disappointment. The color variation and visible white lines you described are certainly not the result we want any customer to receive.

After reviewing the photos and discussing the issue with you directly, we agreed that there appeared to be a production defect. While we always recommend checking wallpaper before installation so that any issues can be resolved beforehand, we absolutely wanted to make things right for you.

We're pleased that we were able to quickly connect via email and arrange a resolution in line with your preference. Although we're sorry that the wallpaper did not meet the standards you expected, we hope you were satisfied with the support provided by our team.

Thank you again for bringing this to our attention, and we wish you all the best with your decorating project going forward.

/The Hovia Team

Rated 5 out of 5 stars

Product always exceeds expectation

Product always exceeds expectation, colours are true to images provided, and ordering made easy, this is a no fail product.

20 May 2026
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Reply from Hovia

We’re really happy to hear your feedback Chantale! It’s great that our products continues to exceed your expectations!
/The Hovia Team

Rated 2 out of 5 stars

Took a long time for delivery and…

Took a long time for delivery and wasn’t impressed with the quality

30 May 2026
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Reply from Hovia

Thank you for taking the time to leave a review, Karin! We’re very sorry to hear that your experience didn’t meet expectations, both in terms of delivery time and product quality.

Unfortunately, your sample order was affected by an issue within the courier's updated shipping system, which caused a number of shipments to become delayed while in transit. As soon as we became aware of the problem, we reprinted and resent the samples with an alternative carrier to get them on their way as quickly as possible.

We were also sorry to learn that the samples did not leave the impression you had hoped for.

While we regret the inconvenience caused, we sincerely hope you were satisfied with the support and resolution we provided. We truly appreciate your feedback, as it helps us continue improving the experience we deliver.

/The Hovia Team

Rated 5 out of 5 stars

Beautiful website

Beautiful website, fast delivery, great variaty

15 May 2026
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Reply from Hovia

Thank you, Tinka! We really appreciate your kind words!
/The Hovia Team

Rated 4 out of 5 stars

It is a lovely quality print

It is a lovely quality print but it does not give you much room for error. We unfortunately ended with a small gap at the top towards end.

15 May 2026
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Reply from Hovia

Thank you so much for your review! We’re really happy to hear that you loved the quality of the print.

We’re sorry to hear that you ended up with a small gap at the top during installation. To help account for walls and ceilings that may not be perfectly straight or level, we do recommend adding a safety margin of 5–10 cm (2–4 inches) to both the width and height when placing your order. This is also mentioned during the measurement step in the ordering process. The extra margin gives you a little flexibility for trimming and helps ensure a perfect fit, even on uneven surfaces or with minor installation variations.

We appreciate your feedback, as it helps other customers better prepare for their installation projects. We hope you're still able to enjoy the beautiful finished result despite the small issue. /The Hovia Team

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