Easy ordering process. We bought 16 kits and they arrived 5 days later. One small issue that the guys there resolved in 2 mins and reposted a replacement the next day. We’d definitely use them again a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time buying from Kitlocker and was very happy with items ordered and service. Item exactly as expected, fast shipping and great price. Campaired prices online and came in very reasonable. Will d... See more
Company replied
Easy to navigate website …. Good selection. Ordered for grandson, first t shirt was too small so had to return, didn’t seem to be able to do a replacement, but my return was quickly processed then ord... See more
Company replied
I have used Kitlocker for many years now for ordering bespoke kit for both my football club and running club. It's always a very professional, efficient service and competitively priced. For the past... See more
Company replied
Company details
Written by the company
We are proud to be one of the UK's leading team kit and sportswear retailers. With grassroots sport at our heart, we've been providing quality products from the biggest brands since 2005. Customer reviews are always welcome!
Contact info
6-8 Stevenson Way, S9 3WZ, Sheffield, United Kingdom
- 0114 275 6860
- sales@kitlocker.com
- kitlocker.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive 1st experience
Item very well packaged and exactly as prescribed in picture.
1 September 2026
Sizing inconsistent, delivery slow, service terrible
The sizing is inconsistent - in some cases adult size S is enormous and others tiny. Delivery takes weeks. Returning items that are badly sized is a difficult process. The website doesn't work well - my order was not shown. No one responded to my email. If I am able to exchange I will have to incur further charges for postage.
5 September 2026
Unprompted review
My order review.
Items as described, in stock & fast delivery for when I needed them.
Thank you.
20 August 2026
On time and fitted well
29 August 2026
Really happy with the service I…
Really happy with the service I received. Really prompt responses and very helpful, in particular Becky who was great.
2 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Do not answer emails… school uniforms…
Do not answer emails… school uniforms out of stock most of the time!
7 November 2025
Reply from Kitlocker.com
Hi Jeremy,
Thank you for your review and sincere apologies for any inconvenience caused by this.
Unfortunately, we can't find any emails recently regarding stock issues from you since last year. We'd appreciate it greatly if you could please kindly email escalations@kitlocker.com regarding this along with the items you're wishing for a stock update regarding, and we'll be more than happy to take a further look into this for you.
Kind regards
Team Kitlocker
Ordered school uniforms for 2 weeks with no updates
I ordered school uniform more then 2 weeks ago and yet I still haven’t received any updates today and school is starting in a few days. None of their phone lines works and their site claim to have an invisible chat widget that is not functioning properly.
Complete chaos as a school uniform provider. Zero customer service and support from Kitlocker and I will encourage any school to avoid working with them.
[Update 3 Sep 2026]: I have already emailed my order number as pressing enquiry to all listed emails such as escalations[at]kitlocker.com, sales[at]kitlocker.com and support[at]kitlocker.com before I leave this review. Can you please reply to those emails which have my order number attached? I would appreciate if you can respond to them asap.
15 August 2026
Unprompted review
Reply from Kitlocker.com
Hi Carl,
Thank you for your review.
Sincere apologies for any inconvenience caused by this issue.
I'm afraid we can't find your order based on the information you've provided. We'd appreciate it if you could please kindly email escalations@kitlocker.com regarding this along with your order number, and we'll be more than happy to take a further look into this for you.
Apologies again, and thank you for your cooperation here.
Kind regards
Team Kitlocker
My order was sent out very quickly
My order was sent out very quickly. Very easy process. Thank you
26 August 2026
I placed an order for going on holiday…
I placed an order for going on holiday and thought the items might not arrive on time, but they did. Very happy with both the items and the delivery time.
20 August 2026
Great delivery
22 August 2026
Great product at a really good price…
Great product at a really good price and delivered on time. Exactly as expected.
19 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.