KelloKlassikot.fi Reviews 

18 June 2026 Shop provided wrong information about the parcel service. Phone numbers provided at the website are out of service permanently. No response via email support. Feels like I’ve got scammed.
Update (9 July 2026):

After my original review, the company contacted me, admitted that my parcel had been mistakenly routed to Oslo instead of Finland, apologized, and offered a €30 compensation. We also agreed that the watch would be shipped again after my holiday.

Unfortunately, that never happened.

After several follow-up emails, I was informed that the parcel had still not returned from Oslo and therefore could not be shipped again. At that point I decided to cancel my order.

The company has accepted my cancellation request but informed me that the order cannot be cancelled and refunded until the parcel eventually returns to their warehouse, even though I have never received the watch.

I appreciate that the staff remained polite throughout our communication and that they acknowledged their mistake. However, after almost three weeks I still had no product, no reliable delivery date, and ultimately had to cancel the purchase.

In my opinion, the biggest issue is not the original shipping error. Mistakes can happen. The real problem is the lack of reliable logistics and the inability to resolve the situation within a reasonable timeframe for a customer purchasing a luxury watch.
Update (16 July 2026):

I formally cancelled the order on 7 July after the company was unable to provide either the watch or a reliable delivery date.

I have never received or taken possession of the item. The parcel was incorrectly sent to Oslo by the carrier selected by the seller and remains within their delivery and claims process.

Despite several clear cancellation requests, the company has now explicitly stated that it will not cancel the order until the parcel has been returned to its warehouse. They are unable to provide any date for when this will happen.

In other words, although I never received the product, the cancellation of my order is being delayed indefinitely because of an unresolved issue between the seller and its carrier.

The company has extended the payment deadline, but this does not resolve the underlying problem. I did not ask for another extension. I asked for the undelivered order to be cancelled.

The staff remain polite, but every response simply repeats the same internal procedure without addressing the substance of my request. More than a month after the original shipping notification, I still have no watch and no confirmed cancellation date.

This has been an extremely disappointing experience, especially from a company selling luxury watches.

Update (3 August 2026):

The situation remains unresolved.

The parcel that was mistakenly routed to Oslo is still there and has shown no movement for weeks.

Despite the fact that I have never received or taken possession of the watch, the merchant continues to refuse to cancel the order until the parcel eventually returns to their warehouse. They are still unable to provide any estimated date for when this will happen.

After many weeks of correspondence and several unsuccessful attempts to resolve the matter directly with the merchant, I have now submitted a formal complaint to the European Consumer Centre (ECC). I provided them with the complete correspondence, shipping history and supporting documentation.

At this point, I am simply waiting for the dispute to be handled through the official consumer protection process.

This has become one of the most frustrating online shopping experiences I have ever had.

Bought a watch, but got an email stating they didn't have it in stock. I canceled the order and the watch was removed from the store. A couple days later the same watch appeared again on the store. Others have had similar experiences. The store is using nonexistent watches to lure in customers. Untrustworthy company using questionable sales tactics.

The watch I ordered was in much worse condition what they marketed. Also it didn’t have other details correct as written in the ad. We had negotiations on decreasing the price but they did lower their price with less than 5% which was clearly not enough.

2 stars are given because the return of the watch was easy and the refund quick.

their systems are not automated. I bought a watch and was told 24hours later that sorry the watch was already sold by an automated message. id give them 0stars if i could. absolute disgrace for a company of that size not to have automated stock systems.