Kosiners Reviews 

54
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

The design was cute, stud earrings but I was disappointed by the quality. In the piercing area, I noticed some black tarnish or residue, which I wouldn’t expect from something advertised as real gold.... See more

Company replied

Rated 1 out of 5 stars

First time ordering ordered a 118.00 14k nose ring. Received packaged very good was excited. Then couldn’t get back off threading was way to tight. Finally got off post was bent and no way of getting... See more

Rated 1 out of 5 stars

worst online shopping experience ever. This company falsely advertises their products. They are nothing like their images online. The material is cheap and craftsmanship is horrendous. By earrings... See more

Rated 5 out of 5 stars

I bought 3 14k gold flat back earings. The delivery was so quick and I reside in Australia. The jewellry itself very beautiful, though smaller than I expected. I thought 1 piece was faulty as I was ha... See more


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2.1

Poor

TrustScore 2 out of 5

54 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 24 hours

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2.1

All reviews

(54)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The design was cute

The design was cute, stud earrings but I was disappointed by the quality. In the piercing area, I noticed some black tarnish or residue, which I wouldn’t expect from something advertised as real gold.

19 June 2026
Unprompted review
Kosiners logo

Reply from Kosiners

Dear Dem Mii,

Thank you for taking the time to share your feedback with us. We truly appreciate your honest review.

We're glad to hear that you liked the design of the stud earrings, but we are very sorry to learn about the quality issue you encountered, especially the black tarnish or residue near the piercing area. This is certainly not the standard we strive for, and we completely understand your disappointment.

To help us resolve this for you as quickly as possible, we kindly ask that you reach out to our customer service team directly at service@kosinerjewelry.com (or reply to this message), and please attach a few clear photos of the earrings showing the issue.

Once we receive the photos, our team will assist you promptly with either a replacement of the product or a full refund – whichever you prefer.

We value you as our customer and want to make things right. We look forward to hearing from you and resolving this matter to your satisfaction.

Best regards,
Kosiner Jewelry Customer Service Team

Rated 1 out of 5 stars

First time ordering ordered a 118.00…

First time ordering ordered a 118.00 14k nose ring. Received packaged very good was excited. Then couldn’t get back off threading was way to tight. Finally got off post was bent and no way of getting back on to lock. Contacted customer service cut off several times then told email service explaining and video. I did which come on how do you video with one hand and something so tiny. Both times email comes back undeliverable saying problem on their end. I would never recommend.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

size deception

size deception
ordered an earring for cartilage. On the site the size appears to be decent and mentioned solid gold. The earring is the tinnest little thing that is not worth $300!!!!!!!! Absolute deception

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam!!!

Company is a scam for sure..I placed an order over 200 days ago never received it and I can't get a hold of anyone to find out where's my package or even try to get a refund..the first few times I ordered from them and did receive my packages but this time I didn't get anything and the earrings are really cheap also.. please please please don't order from this company. It's my lost but I know never to order from them again.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Really really bad experience

Really really bad experience. They agreed to cancel my order but they still sent it and they didn’t cancel this order from Klarna. Impossible to communicate with them I am still trying to get my money back but I will sue them for this because they are frauds

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Such bad customer service & return delivery charge/refund process

Such bad customer service, took days for despatch when I asked them to cancel my order it then took days for them to come back to me, in the meantime the items were shipped - the items arrived which were NOT fit for purpose & now after 6 wks I'm still waiting for a refund and customer services won't respond to my ask - awful company to deal with, don't waste your time!!!

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service, no assistance with returns. Don’t waste your time, there’s no returns if you don’t like anything. They take so long to respond that you loose your return window.

23 April 2025
Unprompted review
Rated 1 out of 5 stars

Fraud !

Jewellery bought has no 14 k seal on it and I am sure there are no diamonds on it. Paid $600 AUD . I should have done my due diligence - this company is fraudulent in advertising product as solid 14 k gold product, no certificate of authenticity was provided . The jewellery is quite small and product extremely cheap looking .steer clear

15 May 2025
Unprompted review
Rated 5 out of 5 stars

14k gold flat back earings

I bought 3 14k gold flat back earings. The delivery was so quick and I reside in Australia. The jewellry itself very beautiful, though smaller than I expected. I thought 1 piece was faulty as I was having trouble screwing it in so contacted customer service, tbey got back to me within a few hours with a very nice email and asked for a video. Upon retrying, it turns out the product was not faulty after all, just a bit fiddly due to being so tiny. I have just ordered more pieces, very happy with quality and service all round

8 May 2025
Unprompted review
Rated 1 out of 5 stars

Not hypoallergenic

Not hypoallergenic
I purchased 5 of these. One day of use & my ear lobes are both red and yellow crust infection formed. Do not recommend

14 March 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

I wish I checked trust pilot before I placed an order!! Please do not order from them!! IT IS a SCAM! They will never respond and you will never get your money back or your order. STAY AWAY

14 December 2024
Unprompted review
Rated 1 out of 5 stars

Don’t order from this site.

Don’t order from this site.
I placed an order and paid for it, I never received the order cuz it got lost on the way some how.
They won’t give me my money back or help me, I've written several emails and now they’re just ignoring me.

1 September 2024
Unprompted review

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