Order #3358 – I simply want to receive my order I placed order #3358 for €191.30 on August 27, 2026. Since September 1, the order status has been showing “It’s on its way”, but I still have... See more
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Like many other comments placed an order never received. By some luck contacted them in the chat to be told there been a stocking issue despite the product showing in stock in the website . Three week... See more
Company replied
Thank you I have now received my order #2553 Today (btw no samples came with it) I’m just letting know in case u ask me again for feedback I’m not sure if I will buy from you because after so many m... See more
Company replied
Hello, I have tried emailing countless times on this issue. I still have not received part of my order! I ordered 3 items (they should have come together) however only two arrived. I have tried contac... See more
Company replied
Company details
Written by the company
Koreancosmetics.se is your destination for authentic Korean skincare, beauty and hair care. ✨ We carefully select K-beauty products and brands we believe in, bringing you everything from skincare essentials and viral favourites to makeup, hair care and the latest Korean beauty trends. Our goal is to make authentic K-beauty easy to discover and shop, with a wide selection, secure payments and a smooth shopping experience from order to delivery. Whether you're new to Korean beauty or already have a shelf full of favourites, we're here to help you discover your next K-beauty obsession. 💕🫧
Contact info
Brogatan 2, 30243, Halmstad, Sweden
- info@koreancosmetics.se
- koreancosmetics.se
1.8
Poor
78 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Really bad experience
I ordered on 23 August. The order was confirmed the same day, but the status did not change to "On its way" until 1 September, nine days later, with no explanation or notice from the shop at any point.
It is now 4 September and I still have no tracking number, no carrier name and no estimated delivery date. The order page shows only "On its way", which tells me nothing about where the parcel is or when it might arrive.
I emailed the shop today asking for the tracking number, the carrier and a delivery date. So far there has been no reply.
The products themselves may well be fine, I cannot say, because I have not received them. But for an order of +90€, going nearly two weeks with no dispatch information and no proactive communication is not acceptable. I will update this review if the situation is resolved.
4 September 2026
Unprompted review
Order #3358
Order #3358 – I simply want to receive my order
I placed order #3358 for €191.30 on August 27, 2026. Since September 1, the order status has been showing “It’s on its way”, but I still haven’t received any tracking information or further updates regarding the shipment.
I have already contacted info and support @koreancosmetics .se, as well as reaching out through TikTok, but unfortunately I have not received a response yet.
I want to give the company the benefit of the doubt. I am not writing this review to accuse anyone or question the company’s integrity. I understand that delays or communication issues can happen.
All I want is to receive my order. That’s it.
I hope to receive an update soon, and I will be happy to update this review once my order arrives.
4 September 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Mont Ale,
Thank you for your honest review. We completely understand your concern. Our customer service team is working throughout the weekend and will assist you shortly to ensure your order reaches you as soon as possible.
Warm regards,
KOREAN COSMETICS
Avoid avoid avoid scam site
Like many other comments placed an order never received. By some luck contacted them in the chat to be told there been a stocking issue despite the product showing in stock in the website . Three weeks in a nothing sent email nothing filled in there contact form nothing social media . I could have order from STYLEVANA a got my order by now . Scam site avoid at all cost
16 August 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Karin,
We’re very sorry for the delay and completely understand your frustration. We have already been in contact with you regarding your order and want to reassure you that we are a legitimate business and are actively working to resolve this for you.
Please email us directly at **[support@koreancosmetics.se](mailto:support@koreancosmetics.se)**, as we have experienced technical issues with our previous contact email and contact form. Our support team will assist you and provide an updated status for your order as quickly as possible.
We sincerely apologise for the inconvenience and the poor experience this has caused.
Kind regards,
Korean Cosmetics
Reply from KOREANCOSMETICS.SE
Hi Haddy,
We’re very sorry to hear that you haven’t received your order or a response from us. We want to reassure you that we are a legitimate business and would like to investigate this immediately.
Please email us at support@koreancosmetics.se and include your order number, so our support team can locate your order and provide you with an update as quickly as possible.
We sincerely apologise for the frustration and inconvenience caused.
Kind regards,
Korean Cosmetics
Never recieved my order.
Never recieved my order.
I got an e-mail salong about how i liked the products, while never having recieved them!
Have contacted the company via e-mail many times, never gotten a reply.
This is definetly a scam.
Would strongly advise not to order from koreancostemics.se !!!
2 September 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Elsebeth,
We’re very sorry that you haven’t received your order or a response. The review request was sent automatically, and we apologise for the frustration caused. Please email support@koreancosmetics.se with your order number, and we’ll investigate this immediately.
Kind regards,
Korean Cosmetics
Order not received and be aware of the extra costs
I placed order 2926 on 11 August, to be delivered to Belgium, and I still haven't received it. I sent an email about this earlier but haven't had a reply.
So, my package is on its way...big surprise; I have to pay duties and taxes (€18!!!)....Koreancosmetics.se is not shipping from Sweden, but from Seoul.
If I had known this, I wouldn't have ordered.
1 September 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Inge,
We’re very sorry that order #2926 has not arrived and that you haven’t received a reply. Please email support@koreancosmetics.se, and we’ll investigate the delivery and update you as soon as possible.
Kind regards,
Korean Cosmetics
Missing part of order- no response!!!
Hello, I have tried emailing countless times on this issue. I still have not received part of my order! I ordered 3 items (they should have come together) however only two arrived. I have tried contacting many many times and no answer!! Please refund me my money or deliver the item!! This is completely unacceptable
10 August 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Giada,
We’re very sorry that part of your order is missing and that you haven’t received a response. Please email support@koreancosmetics.se with your order number and the name of the missing item, and we’ll investigate and resolve this as quickly as possible.
Kind regards,
Korean Cosmetics
They take your money then ghost you. Avoid
Ordered on the 13th of August. They sent me a tracking email for PostNord on the 17th of August but PostNord website says they are still waiting for the company to send the package. We are September 1st. Their website announces 2-5 business days for international shipping.
They do not answer emails. I probably will never receive the order. My opinion is that, if that is not a scam or fraud, it is highly unprofessional. I am leaning more toward scam. Avoid them. I will report them and try to get my money back.
17 August 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Geoff,
We’re very sorry for the delay and lack of response. This is not the experience we want for our customers. Please email support@koreancosmetics.se with your order number, and we’ll investigate the PostNord shipment and resolve this as quickly as possible.
Kind regards,
Korean Cosmetics
I emailed a few times that i didn't…
I emailed a few times that i didn't receive my order from 8 august and i still did not get a respond, today was my last email to them. And i see many people struggle with their order, i recommend you to not buy at this site.
8 August 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi,
We’re very sorry that you haven’t received your order or a response from us. Please email support@koreancosmetics.se with your order number, and we’ll investigate the delivery and help you as quickly as possible.
Kind regards,
Korean Cosmetics
Still haven’t received my order from…
Still haven’t received my order from 16th august, and the shipping details say 2-5 days on the website for international deliveries. If you want something delivered in the timescales you are told I wouldn’t order with this company. I got a generic email on 19th august to say my order was on the way, emailed for an update a few days ago and still heard nothing back! I would like a refund now for my order #3100 as it doesn’t appear like I am getting this or the free samples.
16 August 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi,
We’re very sorry about the delay with order #3100 and that you haven’t received a response. Please email support@koreancosmetics.se, and we’ll investigate the shipment and assist you with a resolution as quickly as possible.
Kind regards,
Korean Cosmetics
SCAM!!!!!
SCAM!!!!!!
I placed an order two months ago and never received my package. Now I’m being completely ignored via email.
I initially got in touch with Ebba Dahlstrand, Vice CEO & Co-owner (Sweden) who claimed that they had noted my order internally and would send a new package & make sure the warehouse included a full-size product at no extra cost in the new shipment. I didn’t need to do anything further to receive it.
I then received a new email saying that another package had been shipped. And once again, nothing. No package. I emailed them and received one response from Erik, who said there had been several delivery attempts and that FedEx had supposedly tried to contact me???
No. I have not heard from FedEx at all. No one has called, emailed or knocked on my door, and there has been no package in my large mailbox, where a package would easily fit. This email also stated that they would resolve the issue immediately.
Since then, I haven’t received a single response. Totally ignored.
I also see here on Trustpilot that they are incredibly quick to respond to other customers’ reviews and complaints about never receiving their packages. Apparently, responding to their own emails with the same lightning speed isn’t a priority when it comes to customers who have already paid for their products. So clearly, just trying to protect their scammy ass.
What a JOKE.
Don’t make the same mistake I did and throw your money away. :)
27 June 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Ida,
We have now located your case and can confirm that your order was shipped. The tracking shows that FedEx was unable to complete the delivery and therefore transferred the package to PostNord for final delivery. According to the tracking information, notifications were also sent by SMS and email.
We’re sorry that the delivery was unsuccessful. Please contact support@koreancosmetics.se, so we can help you resolve the matter.
Kind regards,
Korean Cosmetics
Thank you I have now received my order…
Thank you I have now received my order #2553
Today (btw no samples came with it) I’m just letting know in case u ask me again for feedback
I’m not sure if I will buy from you because after so many many emails you responded.if u don’t have the stuff you should keep customer updated thank you I have received it today
29 July 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi,
Thank you for updating us, and we’re glad to hear that order has now arrived.
We completely understand that the wait has been frustrating. Unfortunately, delays or unexpected issues with deliveries and incoming stock can happen from time to time, even though we always do our best to avoid them and keep orders moving as smoothly as possible.
We’re also very sorry to hear that no samples were included in your package. Samples are normally included with our orders, so we apologize that they were missed when your order was packed.
We truly appreciate your patience throughout this situation and completely understand your hesitation about ordering from us again. We hope that, if you choose to give us another chance in the future, we can provide you with the much smoother and faster experience we always aim for.
Thank you again for your feedback and for your patience.💕
Warm regards,
Korean Cosmetics
Reply from KOREANCOSMETICS.SE
Hi Katrine,
We’re sorry to see this review. We are a legitimate business, and all products we sell are authentic and sourced directly from brands or authorized suppliers.
If you’ve experienced an issue with an order, please contact us again via our live chat or email and include your order number so we can look into it and help you further.
Update:
is this your email: Latgun84@gmail.com, get back to us if you have´nt got any email from us.
Kind regards,
KOREAN COSMETICS
Warning: Be Careful Before Using This Service
Placed my order on the 3rd of August and still haven't received my package.
They provided me with a PostNord tracking number (LA465643433) which doesn't return any shipment information when searched. I've also tried contacting them but getting any meaningful response has been practically impossible.
What makes this even more concerning is that my experience doesn't appear to be an isolated one. There are multiple recent reviews describing very similar issues with orders not being shipped, tracking numbers not showing any actual shipment, and customers being left without proper responses.
From what I can see, the company also has a remarkably short digital footprint for an established looking store with less than eight months of meaningful public presence.
At this point, I'm not even interested in getting my money back. They can keep it. I've kept the order details, correspondence and tracking information, and I have close contacts who work with cybercrime investigations. Pretty soon, someone is going to take a proper look at the pattern here ;)
25 August 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Antonis,
We’re very sorry to hear about your experience. We completely understand your frustration regarding the delay, tracking information and difficulty reaching us.
We have unfortunately experienced technical issues with our email system, which caused some messages not to reach our customer service. We have also had cases where PostNord tracking was not updated correctly until the parcel was scanned at their terminal.
We are a registered and legitimate business, and we take concerns like these very seriously. Please contact us again via our live chat with your order number so we can review the shipment and resolve the matter properly.
Kind regards,
KOREAN COSMETICS
Never recived my package
Never recived my package. It’s been a few months since I placed my order, and I have sendt many e-mails to the customer service mail asking for my package, including order number, but have not received any answer.
Scam.
7 July 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Ida,
Thank you for taking the time to share your experience. We are truly sorry that you still have not received your order after such a long wait. We completely understand how frustrating this must be, and this is not the experience we want any customer to have.
We would really like the opportunity to investigate what has happened with your shipment and make sure this is resolved properly, whether that means locating the parcel, arranging a replacement, or handling a refund where applicable.
Please contact us via the live chat on our website and include your order number so our team can look into the case directly and help you as quickly as possible.
We sincerely apologise for the inconvenience and hope we can make this right for you. 🤍
Warm regards,
Korean Cosmetics
SCAM, do not order anything from them
SCAM, please don’t put in an order. They will not ship it, and they are not answering when I am demanding a refund.
12 July 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Sunniva,
Thank you for sharing your experience. We are very sorry that your order has not been resolved as expected and that this has caused you to feel this way.
We want to assure you that we are a legitimate business and that we take situations like this very seriously. If an order has not been delivered, we will of course investigate what has happened and make sure the case is handled correctly, including a replacement or refund where applicable.
Please contact us via the live chat on our website and provide your order number so our team can locate your case and help you directly.
We sincerely apologise for the frustration and inconvenience this has caused and hope we get the opportunity to resolve this properly for you. 🤍
Warm regards,
Korean Cosmetics
Seems like a total scam
Seems like a total scam. I never received my order, and never got a respond to my multiple requests to customer service. I did receive an order confirmation, as well as a link to «veiw my order status and shipping». The email did not contain a tracking number or company of shipment, nor did it ever get updated. This is now three+ weeks ago.
Would highly not suggest to place an order at this site.
Update:
Since you cannot reply to a reply, i am writing an update after doing what Koreanbeauty.se told me to do in their «apology».
I contacted their chat on their website, to which I only got AI generated replies. The reply was simply to contact their customer service by mail, which I have already done several times without getting any response back. The chatbot also confirmed that they had indeed received my order, but had no further updates regarding tracking number.
I would highly appreciate the website to look into my case, #2481. Will update the reveiw if i get my parcel in the end.
26 July 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Eline,
Thank you for taking the time to share your experience. We are very sorry that you have not received your order and that you have been left without a clear shipping update. We completely understand why this has caused frustration and concern.
We want to assure you that Korean Cosmetics is a legitimate business, and we absolutely want to investigate what has happened with your shipment. If a parcel has not been dispatched or delivered correctly, we will make sure the case is resolved appropriately, whether through a replacement shipment or a refund where applicable.
Please contact us via the live chat on our website and provide your order number. Our team can then locate your order directly, check the shipment status and help you as quickly as possible.
We sincerely apologise for this experience and hope we get the opportunity to make this right for you. 🤍
UPDATE:
**Update:** Hi Eline,
We have now reviewed your case and located your order. We have also sent you an email directly with further information and the available options for your shipment.
We are very sorry again for the delay and especially for the difficulties you experienced when trying to reach us. We will of course make sure this is resolved properly for you.
Please check your inbox, and simply reply to our email with how you would like us to proceed, and we will arrange everything from there. 🤍
Warm regards,
Korean Cosmetics
Please deliver my cosmetics
Please deliver my cosmetics. I ordered them on July 21, but they still haven’t arrived. My order number is 2319.
15 August 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Marzena,
Thank you for reaching out, and we’re very sorry that you are still waiting for order #2319.
We completely understand your frustration, especially since the order was placed on July 21. Please contact us via the live chat on our website and mention order #2319, so our team can check the shipment directly and make sure you receive a proper solution as quickly as possible.
We sincerely apologise for the delay and inconvenience, and we hope to get this resolved for you very soon. 🤍
Warm regards,
Korean Cosmetics
Have taken my money and still no product
UPDATE 1 augustus, clearly not taking the
Responsibility !!!
The company’s response is disappointing because they are still refusing to take responsibility. They claim my parcel was “handed over to PostNord” and is “on its way.” However, the tracking information they provided themselves proves otherwise.
Tracking ID: LA122259510SE
Anyone can look up this tracking number and see that PostNord is still waiting to receive the parcel. It has not been handed over to the carrier, so I have no idea how they can claim it is in transit.
I requested a refund because the parcel had not been handed over to PostNord, not after it was already in transit as they are now suggesting. That is simply not supported by the tracking information.
Today is 1 August, and my order #1740 still has not arrived. Instead of acknowledging the issue, they continue to provide misleading information while keeping me waiting.
This is not how customers should be treated. You should not take someone’s money, repeatedly claim an order has shipped when the tracking shows otherwise, and then refuse to issue a refund.
I am still requesting a full refund.
This is getting ridiculous.
The company is now claiming that my order has been shipped and has even provided a tracking number. However, when you actually check the tracking, it clearly states that PostNord has only received the shipping information and is still waiting for the parcel. The package has not been handed over to the carrier.
Despite repeatedly sending me the same generic emails, nothing has actually been shipped. The tracking itself proves this.
This has been going on for far too long, and I have completely lost confidence in this company. I have now requested a full refund, as they have failed to deliver my order.
Order number: #1740
3 July 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Sara,
Thank you for taking the time to leave a review and for including your order number, which allowed us to investigate your case more closely.
We are sorry to hear that you were disappointed with your experience. We can see that we kept you informed throughout the process and provided updates regarding your order. As soon as your order was ready, it was packed, handed over to PostNord, and you received your tracking information on July 27. According to the latest tracking update, your parcel is on its way and should arrive this week.
We would also like to clarify that your refund request was received after the order had already been shipped. Of course, if you no longer wish to keep the product, we are happy to issue a full refund once the parcel has been returned to us. Simply return the package after delivery, and we will process your refund as soon as we receive the return.
We wish you a wonderful day, and if you have any questions, please don't hesitate to contact our customer support.💕
Warm regards,
KOREANCOSMETICS.SE🤍🫧
update!!
This is actually and updated review since I initially thought I would have to pay an unexpected €20 fee, but in the end I received my package without any additional charges. I’ve updated my review to reflect my final experience:)
28 June 2026
Unprompted review
Reply from KOREANCOSMETICS.SE
Hi Federica,
Thank you so much for taking the time to update your review—it truly means a lot to us. 🤍
We're very happy to hear that everything was resolved and that your package arrived safely without any unexpected charges. We sincerely apologize for the confusion in the beginning and really appreciate your patience while we sorted everything out.
Thank you again for your understanding and for giving us the opportunity to make things right. We hope you love your new skincare, and we look forward to welcoming you back to KOREANCOSMETICS soon! 💗
Warm regards,
The KOREANCOSMETICS Team
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