fusetraining.ie Reviews 

I was a member of Fuse Bray for around 4 years, including before it became FUSE, and unfortunately the way my membership ended completely changed my opinion of the place.

For years I trained there without any serious issues with previous managers or staff. Heavy deadlifting had always been part of my training and was never previously treated as something that could put my membership at risk.

More recently, concerns were raised about noise from deadlifting, mainly because of the pharmacy. I did not ignore those concerns. I changed when I trained, generally moving heavier deadlifts to later in the evening after the pharmacy had closed, and sometimes avoiding them altogether.

The final incident happened at around 7–7:30 PM, after the pharmacy had already been closed for over an hour. I was using the designated lifting platform, exactly where the gym instructs members to deadlift. A staff member asked me to lower the bar more slowly and I said I would try. I was not told to stop deadlifting, nor was I told that my membership was about to be terminated.

The next day my membership was cancelled with immediate effect.

What I found most disappointing was the way it was handled. In around four years of membership, I had never been given a formal written warning or clearly told that the issue had reached the point where another incident could result in immediate termination. Management later referred to previous conversations and internal incident logs, but from a member’s perspective there is a big difference between being verbally asked to reduce noise and being clearly told your membership is at risk.

I have also personally seen other members spoken to about very similar deadlifting and noise issues, including being told to lower weights more slowly, while continuing to remain members. Heavy deadlifting and Olympic-style lifting are regularly carried out in the gym, so the difference in how my situation was dealt with was difficult to understand.

There is also a practical issue that I think management should consider. The gym has a dedicated lifting platform and specifically requires deadlifts to be performed there. Before the gym became FUSE, that platform was located downstairs. If heavy lifting on the current upstairs platform is repeatedly causing issues for the pharmacy or surrounding businesses, then perhaps the location and setup of the lifting area needs to be reviewed rather than treating individual members as the entire problem.

I appealed the decision directly and even offered to stop deadlifting entirely if my membership was reinstated. The decision was still upheld.

I made a lot of friends in this gym and had a very positive relationship with many of the members and staff, which makes the way it ended even more disappointing. After four years as a member, I expected a much more measured and understanding approach from management.

The gym has plenty of good members and decent equipment, but based on how my situation was handled, I would not personally return.

Extremely disappointing and non-transparent approach to membership renewals.

My annual membership was automatically renewed and the payment taken without any advance notification or even a notification that payment has been taken. No email, no reminder, and no clear notification in the app that my membership was about to renew or that a significant payment was about to be taken.

Apparently, automatic renewal is covered in the terms and conditions, but there is a big difference between burying something in the fine print and being transparent with customers. Sending a simple reminder before taking an annual payment should be standard practice.

What makes this particularly frustrating is that the gym has my attendance history. I haven't used the gym for months, heck I'm not even in the country, and I had no intention of renewing. Had I received a simple reminder that the membership was about to renew, I would obviously have cancelled it.

I've now contacted them and requested a refund. I've been told that this has been passed to management, so I am currently waiting to see how they handle it.

Regardless of the outcome, I think automatically taking an annual payment without a meaningful advance reminder is a very poor and unnecessarily opaque customer experience. Being technically covered by terms and conditions doesn't make a practice customer-friendly or transparent.

Be aware, if you miss any gym payments, they harass you with penalty fees disguised as “administration fees” .Best part ? Once you fully pay , they still ask you to pay more administration fees , as well these administration fees keep rising if ignored. Its not a gym , its a SCAM!Should have called it FUSE DEBT COLLECTION COMPANY!!!

I signed up to fuze as I hadn't been in the gym for years at this stage. When I went to view the gym there was a really nice trainer there I explained I would need some advice and asked if there was a training service there to which I was told yes there was. I used the gym for a couple of months after that I didn't see that trainer again and all the staff that were there were uninterested and practically avoiding any conversations about personal training. They were unapproachable an there was a very negative vibe there. I emailed my grievance and cancelled i had no value for money and dreaded having to go there. Since I am still receiving emails requesting payment even though the manager at the time apologised and advise the gym had had an overhaul and new staff. I emailed again the other day to ask the to stop emailing me and I have had another email asking me for money. It was a horrible experience.

Email from manager:

Hi Sarah,

Thank you for taking the time to share your experience with us. I’m sorry to hear that your time at our gym was disappointing, and I completely understand your concerns.

I want to let you know that since your membership, our entire fitness team has changed. I have recently joined as the new manager, bringing years of experience in the fitness industry, and I’ve been focused on raising both the standard of service and the atmosphere in the gym.

We have upgraded our facilities, and every new member now goes through a full induction and a personal training consultation to make sure they feel supported right from the start. Our class timetable has also expanded with a wider variety of sessions, led by new instructors who are committed to engaging with members and providing a positive experience.

Regarding your account, I will review your membership status to ensure you are not contacted about payments going forward.

I appreciate your feedback, and while I regret that your experience with the previous team was not up to standard, I would love the opportunity to welcome you back in the future to experience the improvements we’ve made.

New manager which seemed very nice but my faith in that gym could no be repaired.

The business is still emailing me and stating there cold be additional charges. If I was that manager I would have written the same email and cancelled my account and removed my email from outgoing emails considering the service was beyond par and an anxiety ridden experience. Not sure about the staff now they could be very good but I wouldn't step foot in the place again after the previous experience with the staff who worked there when I attended.

Terrible cancellation / refund policy. Be careful!

The owner refuses all refunds on membership, including if you are getting evicted from your house and won't be able to go to a fuse gym. I cancelled 7 days before my renewal but the owner refuses to cancel my membership and charged me €400 for a year's gym membership which I can't use. Horrible way to treat people for an establishment that says "Gyms powered by community" on the front page of their website.

Aside from this, the gym is ok although I wouldn't have chosen it if it wasn't the nearest to my house.

There are a lot of machines they don't have and the machines they do have are often worn out / broken.

If I could leave a zero star review I would. Left the Artane gym in tears today after a older female PT there snapped at me. I was on a free trial testing out the gym with my partner, only in the door 20 mins and went to use the hip thrust set up. This woman and her client had been using the set up when I first arrived but had moved on since and had left nothing marking the area as being in use. So I went over and started setting up, but she snapped at me so aggressively and told me that I couldn't use the equipment at all, despite her and her client using a completely different machine at the time. This woman had greeted us as we came in, knew that I was on a free trial, so I didn't know the system. I struggle really badly with gym anxiety and had been extremely nervous going in in the first place, so to have this interaction just demolished my confidence entirely and sent me running to the bathroom crying. Even my partner said he'd never seen anything like it. I wouldn't speak to anyone in any gym the way she spoke to me. I would never recommend this gym to anyone.

Worst customer service ever. Forget about getting refunds, as they won’t make any effort to understand the client: this never happened to me.
Classes lack of professionalism and preparation, no warm up, no stretch after.
A total waste of money.