Freyen Reviews 

I ordered two pairs of shoes from Freyen: burgundy/oxblood Chelsea boots and light-coloured suede sneakers.

Unfortunately, both pairs had significant problems. The colour of the Chelsea boots differed noticeably from how it was presented on the website. More seriously, the heel structure of the suede sneakers collapsed inward with every step, making the shoe unstable and effectively unusable.

Receiving one problematic pair can be unfortunate luck, but finding a clear quality or presentation issue in both pairs raises concerns about Freyen’s quality control.

To Freyen’s credit, they ultimately provided a full refund after a few messages concerning the complaint. The matter was therefore resolved financially, although it required some follow-up and did not change the disappointing quality of the products received.

These were not simply shoes that I changed my mind about: one pair did not correspond properly to its online presentation, while the other had a functional construction defect. For an international online shoe retailer, reliable product descriptions and consistent quality are particularly important.

Based on my experience, I would not order from Freyen again.

Très satisfait de mon expérience avec Freyen. Les chaussures sont très réussies : beau design, confortables, très légères et faciles à porter au quotidien.

J’ai rencontré un problème avec la première livraison, mais l’équipe Freyen a été à l’écoute et a finalement trouvé une bonne solution. J’ai apprécié leur suivi et leur volonté de résoudre la situation.

Au final, je suis très content des chaussures comme du service client.

***

Very satisfied with my experience with Freyen. The shoes are beautifully designed, comfortable, very lightweight, and easy to wear every day.

I had an issue with the first delivery, but the Freyen team was attentive and ultimately found a good solution. I really appreciated their follow-up and willingness to resolve the situation.

In the end, I’m very happy with both the shoes and the customer service.

great shoes, good price and relative good delivery time

I bought two pairs of shoes and I'm loving them.

I would like to highlight the great customer care that Freyen has. They are correct & honest. You can count on them.

Good shoes and comfort

Everything it was perfect the support help me instantly when I have a doubt
And a request about the shoe 👞 size
Thank a lot

The return was very timely and effective.

Bought 3 times their height raising shoes. Was surprized of their quality. Fast shipping and great customer support. Recommend!

I paid for two pairs of shoes, and I got the second pair for half price during. I waited an extra long time for the delivery and I only received ONE PAIR, tzeh second one for half price, the shoes I paid 100% price for were not delivered at all! They didn't even inform me that they had a problem, only when I wrote a complaint did they announce that the original shoes are no longer being produced and I can get shoes one size bigger, which is absurd, or that I can choose another. I was counting on the shoes, and I didn't buy another one and now I don't have the shoes and I don't have time to buy another one before my trip. Be careful with them, they send the goods from China, it takes a very long time, and their website is misleading, they have false offers, they take the money up front and only return it after the order is filled. Highly unprofessional approach!

Shipping updates were actually accurate which surprised me. Knew exactly when it was arriving, no guessing

The leather one i got feels soft and flexible. Thought it might be stiff at first but nah, pretty comfortable from day one

Customer support actually responds like real people. Had a small issue and it got fixed without going back and forth. Makes a big diff

Picked these up randomly and now i wear them more than my usual pairs. Didn’t expect that honestly

Size came a bit tight at first ngl but they sorted it pretty quick. Had to pay shipping again but still worth it. Overall happy with how they handled it

Ordered one pair just to try and ended up getting another. The leather feels soft and doesn’t need breaking in. Also gives a slight height boost which is nice

The shoes are great and confortable

Honestly wasn't sure what to expect when I ordered but these are genuinely impressive. Got the Tessa and the build quality is way better than I thought for the price. Delivery was quick, customer communication is very fast.