My camping chair pro seat tore along a seam after about 10 days use. Contacted Fjallbris and sent photo. Had a very prompt reply within minutes offering to send replacement. Excellent customer servi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery has been slow (when compared to Amazon Prime! That might be an unfair comparison!) as my order has not yet arrived. I emailed asking where it was and received an immediate response (with... See more
Company replied
I had experienced a slow delivery after the order, but after having the product for over a week now I can say I'm very happy with the performance. I regularly use the head lamp for walking at night w... See more
Company replied
Learned the hard way not to trust ads on Facebook. After researching Fjallbris online and reading customer testimonials on backpacking items I was interested in, made the purchase. They arrived and we... See more
Company replied
Company details
Written by the company
Fjällbris refererar till den friska och svala vinden som man ofta upplever i fjällmiljöer. Vi är din vän ute i naturen, den vän som ser till att allting funkar så att du kan slappna av - Fjällbris gör friluftsliv enkelt och lättillgängligt. Söker du efter Fjällbris recensioner och omdömen? Här på vår Trustpilot-profil kan du läsa vad våra nöjda kunder har att säga om oss. Vi är stolta över att erbjuda kvalitetsprodukter och enastående service som gör ditt friluftsliv bekvämt och njutbart. Vi vet hur viktigt det är att kunna lita på ett företag när man handlar online. Därför arbetar vi hårt för att bygga och behålla ditt förtroende genom att alltid leverera högsta kvalitet och bästa kundservice. Våra omdömen på Trustpilot speglar vår strävan att alltid överträffa dina förväntningar. Utforska Fjällbris omdömen här och upptäck varför så många kunder rekommenderar oss. Vi värdesätter din feedback och använder den för att kontinuerligt förbättra våra produkter och tjänster. Tack för att du valde Fjällbris. Vi är här för att säkerställa att ditt nästa äventyr blir oförglömligt. Besök vår Trustpilot-sida regelbundet för att läsa de senaste recensionerna och omdömena.
Contact info
Sweden
- fjallbris.com
4.0
Great
822 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looking for a great pad
After much searching, and ordering a new sleeping pad, I got the confirmation and had a question about the order. Myx, from Customer Service got back to me almost immediately with the answer. I look forward to getting the new pad, and trying it out! Thanks, Myx!
21 July 2026
Unprompted review
Reply from Fjällbris
Hi Casey!
Thank you for your wonderful review! We're so glad Myx was able to answer your question quickly and help make your ordering experience a smooth one.
We hope your new sleeping pad arrives soon and that it serves you well on many comfortable adventures. If you have any questions once you've had a chance to try it out, we're always here to help.
Kind regards,
Fjallbris Support
Gracious return offer!
The offer I was given in lieu of of not return my product was very generous. The product itself was fine, though the specifications were not exactly what I needed.
The support given was very timely and easily understood.
16 July 2026
Unprompted review
Reply from Fjällbris
Thank you for taking the time to share your experience! We're glad to hear that you found our support timely, clear, and helpful, and that the return alternative worked well for you. While we're sorry the product specifications weren't the perfect fit for your needs, we appreciate your understanding and are happy we could provide a satisfactory solution. We hope to have the opportunity to serve you again in the future!
Best regards,
Fjallbris Support
Helpful and fast
My queries about my purchase were met with fast and considered responses; I was shown friendliness and professionalism.I am very impressed wiht both the service and the range of products on offer.Thank you very much, Myx.
21 July 2026
Unprompted review
Reply from Fjällbris
Thank you so much for your thoughtful review! We're delighted to hear that your questions were answered quickly and with care, and that you experienced both friendliness and professionalism from our team. Your kind words about our product range mean a great deal to us as well.
We'll be sure to pass your thanks along to Myx—they'll be thrilled to know they made such a positive impression. We truly appreciate your support and look forward to helping you again in the future.
Best regards,
Fjallbris Support
Reply from Fjällbris
Hei Johanna!
Kiitos upeasta palautteestasi! Olemme todella iloisia kuullessamme, että pidit asiakaspalveluamme avuliaana ja tuotettamme luotettavana. Tukesi merkitsee meille paljon, ja autamme sinua mielellämme uudelleen, kun tarvitset meitä.
Ystävällisin terveisin,
Fjallbris-tuki
Had a little issue that was resolved…
Had a little issue that was resolved very quickly. Was given options and HELL YES I would prefer a replacement.
20 July 2026
Unprompted review
Reply from Fjällbris
HI Jeff!
Thank you for taking the time to share your experience! We're glad we could resolve the issue quickly and provide options that worked for you. 😊 We love hearing that you were happy with choosing a replacement! If you ever need anything else, we're always here to help.
– Fjallbris Support
Reply from Fjällbris
Hi Leda!
Thank you for your kind words! We're so glad to hear you had a great experience with our customer service. Your feedback means a lot to us, and we truly appreciate your support. If there's ever anything else we can help with, we're always here for you.
– Fjallbris Support
Bad chairs, worse customer service
(1) What I ordered and the image my order confirmation showed is not what I received. Instead of two chairs that fold up like an umbrella, I received one with a swivel mechanism and one with a complex construction mechanism. (2) The second chair BROKE the very first time I used it. One of the poles snapped. I'm a 150lb woman and the website says their chairs are rated up to 400lb. (3) After much back and forth with customer service, I was informed that I had to mail the broken chair back to China at my own cost if I wanted a refund. (4) I finally settled for a 40% refund and replacement chair. The replacement chair actually is the style I originally ordered --yay?-- but the 40% refund has yet to arrive.
16 July 2026
Unprompted review
Reply from Fjällbris
Hello Emily!
Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with your order and understand how frustrating this situation has been.
We're very sorry that you received chairs that did not match the product you ordered, and we're especially concerned to hear that one of the chairs broke during its first use despite the advertised weight capacity. We also recognize that our return process caused additional inconvenience, and we understand your disappointment with being asked to cover the return shipping cost.
Regarding the agreed 40% partial refund, we apologize for the delay. We have confirmed that the refund has already been processed and is currently showing as pending. Depending on your payment provider, it typically takes 3–10 business days for the refunded amount to appear in your account. If you do not see the refund after this timeframe, please let us know so we can investigate further and assist you.
We're glad the replacement chair matches the style you originally ordered, but we understand that this does not make up for the overall experience. Your feedback is valuable and will be shared with our product and service teams as we continue working to improve both our quality control and customer support.
Thank you for your patience and understanding. We truly appreciate the opportunity to make this right.
Kind regards,
Fjallbris Support
Bought two matresses and first time…
Bought two matresses and first time trying them one leaked in 2h. Contacted customer service who wants photos of the issue which means I have to inflate and wait for deflate (or just let some air out…) and take photos before and after like that is gonna help them determit the issue… Dont buy from this company and if you do pray you dont have to deal with customer service - buy something from a physical store is my advise which will take a faulty product back and replace it
13 July 2026
Unprompted review
Reply from Fjällbris
Hej Jens,
Tack för att du tog dig tid att dela med dig av dina synpunkter. Vi är verkligen ledsna att höra att en av dina madrasser började läcka redan vid första användningen och förstår hur frustrerande den upplevelsen måste ha varit.
Vi uppskattar att du har synpunkter på vår felsökningsprocess. Även om vi normalt sett ber om foton för att kunna identifiera problemet och förbättra våra produkter, förstår vi att detta ibland kan vara besvärligt. I ditt fall ordnade vi en ersättningsmadrass åt dig utan att begära de efterfrågade bilderna, eftersom vi ville lösa problemet så snabbt som möjligt.
Vi värdesätter verkligen din feedback och beklagar att din upplevelse inte levde upp till dina förväntningar. Vi hoppas att ersättningsmadrassen uppfyller de krav på kvalitet och prestanda som du förväntade dig.
Med vänliga hälsningar,
Fjällbris Support
The support team were so attentive and…
The support team were so attentive and responded immediately to my request. Absolutely top-notch!
I will be a repeat customer and will tell my friends about Fjällbris!!
Thank you so much!
15 July 2026
Unprompted review
Reply from Fjällbris
Hi Karen!
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our support team. Providing attentive service and helping our customers as quickly as possible is always our goal.
It means a lot to know you'll be coming back, and we're especially grateful that you'd recommend Fjällbris to your friends. Your support truly means the world to us!
We look forward to serving you again soon.
Warm regards,
Fjällbris Support
Fast response and positive outcome.
15 July 2026
Unprompted review
Reply from Fjällbris
Hi Sandy!
Thank you for your feedback! We're glad to hear that you experienced a fast response and a positive outcome. We appreciate you taking the time to share your experience and hope to serve you again in the future.
Kind regards,
Fjallbris Support
Fjallbris Support Team
Well, I had the same delamination issue with the 2.0 headlamp as others had. The support team was right on it and sent me a free replacement with the upgraded adhesive. Not quite ready to review the product, as I need to see how it stands up. But the support team is top notch.
13 July 2026
Unprompted review
Reply from Fjällbris
Hi George!
Thank you for sharing your experience! We're sorry to hear you ran into the delamination issue with your 2.0 headlamp, but we're glad our support team was able to help quickly and get a replacement with the updated adhesive on its way. We appreciate your patience and completely understand wanting to see how the new headlamp performs over time. If you have any questions or need further assistance, we're always here to help.
Best regards,
Fjallbris Support
Excellent service from order to…
Excellent service from order to delivery. Product not completely to my personal requirements but this handelled very well by My at a very satisfactory final result. Would recommend.
30 June 2026
Unprompted review
Reply from Fjällbris
Thank you for your kind feedback! We're delighted to hear that you had an excellent experience from order to delivery and that My was able to help you reach a satisfactory solution. We truly appreciate your recommendation and your support!
I ordered two blankets
I ordered two blankets. Some time after delivery I discovered a fault. I did not like to send back because I had used the blanket a couple of times. The company contacted me about another matter and I mentioned that the blanket had fault. They jumped into action straight away and arranged for a replacement even though I had had the item for several months. Very good customer service.
1 July 2026
Unprompted review
Reply from Fjällbris
Thank you so much for your wonderful feedback! We're delighted to hear that we could quickly arrange a replacement and resolve the issue, even after several months. Your satisfaction means a lot to us, and we truly appreciate your kind words and support. Enjoy your new blanket!
Reply from Fjällbris
Takk for tilbakemeldingen din! Vi er glade for at vi raskt kunne bytte ut hodelykten din og løse problemet. Vi setter stor pris på støtten din og håper du får glede av den nye!
I had an issue shortly after purchasing…
I had an issue shortly after purchasing the mattress. The response was very quick and the staff were patient and helpful. Every thing was resolved quickly and I was impressed with their service.
5 July 2026
Unprompted review
Reply from Fjällbris
Hi Geoff!
Thank you for taking the time to share your experience! We're sorry to hear you ran into an issue shortly after your purchase, but we're delighted that our team was able to respond quickly and help resolve everything to your satisfaction. Your kind words about our service mean a lot to us, and we truly appreciate your support. We hope you enjoy your mattress for years to come!
– Fjallbris Support
I had some problems with the charging…
I had some problems with the charging on my head lamps, but after I sent pictures and videos I shorty received new items with very good follow up with tracking etc. A very nice experience all around. The new head lamp are all working as they should! Thank you:)
7 July 2026
Unprompted review
Reply from Fjällbris
Hei Stina!
Tusen takk for din hyggelige anmeldelse! Vi beklager at du i utgangspunktet opplevde problemer med ladingen, men vi er glade for at vi kunne løse alt raskt og at de nye frontlyktene fungerer perfekt. Det er flott å høre at du var fornøyd med oppfølgingen vår og oppdateringene om saksbehandlingen. Vi setter virkelig pris på tålmodigheten og støtten din, og vi håper du får glede av frontlyktene på mange fremtidige eventyr!
– Fjallbris Support
I slept like a log
I slept like a log
The pillow part of the matrass makes all the difference, and being able to connect them was an added bonus.
4 July 2026
Unprompted review
Reply from Fjällbris
Hej Sara!
Tack för den fina recensionen! Vi är så glada att höra att du sov som en stock – det är precis vad vi älskar att höra. Det är fantastiskt att den integrerade kudddelen gjorde en så stor skillnad för din komfort, och vi är glada att du tycker att möjligheten att koppla ihop madrasserna är en så användbar funktion. Vi hoppas att du fortsätter att njuta av många sköna nätter framöver!
– Fjallbris Support
Absolutley a great product
Absolutley a great product. The headlamp is the best that I have used and the customer service to replace it when it broke due to normal wear and tear under a warranty claim was fantastic. Took care of the issue and shipped me a new one quickly. I will continue to use the headlamp and will purchase again when the new one wears out. Go get you one if you are a early morning or late night runner/walker as this is one of the best on the market when it comes to saftey.
6 July 2026
Unprompted review
Reply from Fjällbris
Hi Rowell!
Thank you so much for your fantastic review!
We're thrilled to hear that you love your headlamp and that it has become your go-to for early morning and late-night runs and walks. It's also great to know that our warranty process and customer service made replacing your headlamp quick and hassle-free when it experienced normal wear and tear.
Your recommendation means a great deal to us, and we're grateful for your continued support. We hope your new headlamp keeps you safe and well-lit on many more adventures!
Kind regards,
Fjallbris Support
Service as good as the product
A fault developed in the 3rd of the head torches we bought 6mo ago. We love the product so I took a couple of photos and videos sent them along. Within the same day Ems from Customer Support had replied and dealt with the issue offered a replacement which is now on its way. Super clear, concise and timely; just the way customer service should be. Awesome (like the product), rk
5 July 2026
Unprompted review
Reply from Fjällbris
Hi Richard!
Thank you so much for taking the time to share your experience, rk!
We're sorry to hear that one of your head torches developed a fault, but we're delighted that Ems was able to get everything sorted quickly and make the replacement process as smooth as possible. It's great to know that both our product and our customer support lived up to your expectations.
Your kind words mean a lot to the whole team, and we truly appreciate your support. We hope your replacement arrives soon and continues to serve you well on many adventures!
Kind regards,
Fjallbris Support
Had issue with defects on the chairs…
Had issue with defects on the chairs fabric and customer service sorted it quickly.
27 June 2026
Unprompted review
Reply from Fjällbris
Hello Leon!
Thank you for your review! We're sorry to hear there was an issue with the chair's fabric, but we're pleased our customer service team was able to resolve it quickly. We appreciate your patience and your kind feedback, and we hope you enjoy your chair!
Fjallbris Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.