Contact was straightforward and delivery was good. Customer service is 10 / 10. What made me deduct 1 star was that a special day for me was ruined by a hideous, unsolicited sticker on my bike with th... See more
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Mooie fiets ontvangen die op veel plekken niet meer op voorraad was. De levering service is super en neemt gewoon contact met je op via whatsapp om de levering goed af te stemmen 👍🏻
Company replied
It is a great service. I got my bike ready to use. Even when the carrier is an external company, the delivery was an excellent service. I would buy again for sure.
Company replied
Very helpful and they immediately fixed the small issue we had due to a misunderstanding. Bike came in perfect shape. Thanks!
Company replied
Company details
About Fietsenconcurrent.nl
Written by the company
Welkom bij Fietsenconcurrent.nl, dé online fietsenwinkel waar kwaliteit en scherpe prijzen samenkomen. Sinds onze oprichting in 2015 hebben wij al duizenden klanten blij gemaakt met hoogwaardige fietsen en uitstekende service. Ons doel is helder: een breed en actueel assortiment aanbieden tegen de laagste prijzen, zonder concessies te doen aan kwaliteit, veiligheid en klanttevredenheid.
Waarom kiezen voor Fietsenconcurrent.nl?
- Laagste prijsgarantie: U bent verzekerd van de scherpste prijs in Nederland.
- 100% rijklaar geleverd: Uw fiets wordt volledig afgemonteerd en direct gebruiksklaar bij u thuisbezorgd.
- Betaal bij aflevering: Veilig en gemakkelijk betalen aan de deur bij levering.
- Inruilmogelijkheid: Ruil uw oude fiets in en ontvang extra korting op uw nieuwe aankoop.
- Eigen bezorgservice: Bezorging zes dagen per week door ons eigen team.
- Showroom en afhaalpunt: Bezoek onze locatie in Heerhugowaard voor advies, een kleine showroom en de mogelijkheid uw fiets af te halen.
Ons assortiment
Bij Fietsenconcurrent.nl vindt u een uitgebreid aanbod stadsfietsen, elektrische fietsen, transportfietsen en kinderfietsen van topmerken zoals Cortina, Giant, BSP en Alpina. Of u nu zoekt naar een stevige schoolfiets, een betrouwbare e-bike of een stijlvolle transportfiets, wij hebben altijd een passende optie voor u klaarstaan.
Wat zeggen onze klanten?
Klanttevredenheid staat bij ons centraal. Met een gemiddelde beoordeling van 8,8 op basis van honderden reviews worden wij geprezen om onze service, snelle levering en persoonlijke benadering. Een van onze klanten zegt hierover:
“Uitstekende ervaring met Fietsenconcurrent. Bestelling en levering verliepen vlekkeloos en duidelijk. Top klantenservice bovendien, zij hebben mij geweldig geholpen toen ik door eigen toedoen schade aan de fiets had veroorzaakt. Toppers!”
Onze missie
Onze missie is om fietsen voor iedereen toegankelijk en betaalbaar te maken. Met een klantgerichte aanpak, scherpe prijzen en een zorgvuldig samengesteld assortiment zorgen wij ervoor dat u altijd met een glimlach de weg op gaat.
Contact
Heeft u vragen of wilt u persoonlijk advies? Ons team staat voor u klaar. Neem contact op met onze klantenservice of bezoek onze showroom en afhaal locatie in Heerhugowaard.
Eigen bezorgservice
Snel en vakkundig rijklaar bezorgd
Onze eigen bezorgservice neemt voor levering contact met u op voor het maken van een bezorgafspraak. Via live tracking kunt u precies zien wat de status is. De fiets wordt bij aflevering rijklaar voor u gemaakt.
Contact info
Harlingerstraat 7B, 1704 BT, Heerhugowaard, Netherlands
- fietsenconcurrent.nl
Extra korting bij inruil
4.3
Excellent
748 reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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10/10 customer service, but beware of the shop sticker
Contact was straightforward and delivery was good. Customer service is 10 / 10. What made me deduct 1 star was that a special day for me was ruined by a hideous, unsolicited sticker on my bike with the shop’s name / logo in red and white. I got a beautiful and new dark green bike, and after the deliverer left I noticed this very visible sticker on the back wheel guard, really standing out. I wish I had been consulted about it, when you buy a new product you don’t expect it’ll come modified in any way. Specially when the modification is a sticker in colors that really stand out and do not complement your product in any way. It was very hard to remove the sticker, too, and all the time I was afraid I would ruin the perfect paint. All in all, this seemly small thing ruined what otherwise would’ve been a very happy day. Instead, I spent the better part of an hour carefully scraping away the very stubborn sticker and then had to deal with the leftover glue. This left me with a very bitter taste in my mouth after buying from this shop. I would’ve NOT done it if I knew my bike would’ve come (so rudely) ‘branded’ by them like that.
28 June 2026
Good bicycle and price.
Good bicycle and price.
Post purchase communication and delivery needs an improvement.
7 June 2026
Reply from Fietsenconcurrent.nl
Thank you for your review! 😊
We're glad to hear that you're happy with the bicycle and the price. At the same time, we're sorry to learn that our post-purchase communication and delivery experience did not fully meet your expectations.
Thank you for sharing your feedback. We take it seriously and will use it to improve our communication and delivery process.
We wish you many safe and enjoyable rides with your new bike!
Team Fietsenconcurrent
It was seamless delivery and pricing…
It was seamless delivery and pricing was also nice
26 April 2026
Reply from Fietsenconcurrent.nl
Thank you for your review! 😊
Great to hear that the delivery went seamlessly and that you were happy with the pricing as well. Enjoy your purchase, and if you ever need anything, we’re always happy to help! 🚲✨
Team Fietsenconcurrent.nl
Ordered bike came with a wrong color…
Ordered bike came with a wrong color configuration of grips and saddle. New parts were send but again not working as it was the wrong size. Communication broke up at some point and my e-mail was ignored and not answered. A present turned into lots of work and time wasted.
16 February 2026
Reply from Fietsenconcurrent.nl
Thank you for your review! We naturally understand that it is unpleasant that the wrong handlebars and saddle were fitted. We tried to help you from the start, but you indicated things that are contrary to our terms and conditions. You also mention that we haven't been in touch since, but we haven't heard from you at all! On March 16, 2026, at 10:39, we sent you one last email, to which we received no response, which we deeply regret! Should you have any further questions, please feel free to contact us.
We hope your wife enjoys the bike.
Team Fietsenconcurrent.nl
I ordered Volaro Blossom 26" bicycle…
I ordered Volaro Blossom 26" bicycle with assembly (for an extra cost).
The delivery time was set to 7:00-8:00 on Saturday, which was quite inconvenient. When I asked for another possible time slot, I was told that a new time slot will be available only 1 week later. In the end, I had to adjust my plans to receive the delivery.
The bicycle was in a new condition. However, the headlight was attached in a wrong position, so that it was covered by the basket. Front brake was also not configured correctly. It was making noise due to the contact with the wheel. I had to reconfigure it.
It was very difficult to remove the shop's sticker from the rear mudguard.
Everything else was fine, the bicycle is good, the order was dispatched quite fast. If not the issues with assembly, my rating would be 5. Now it is 3.5.
21 March 2026
Unprompted review
Reply from Fietsenconcurrent.nl
Thank you for your detailed review! 😊
We’re glad to hear that the bike arrived quickly and in good condition, and that you’re happy with it overall.
At the same time, we’re sorry to hear about your experience with the delivery time and the assembly. We understand that the early time slot was inconvenient and that more flexibility would have been appreciated. Also, the issues with the headlight positioning and front brake are not what you should expect when selecting assembly that should be properly taken care of before delivery.
It’s also a shame that we didn’t receive a notification about these issues earlier, as we could have looked into a solution for you right away.
Your feedback is very valuable to us, and we will use it to improve both our delivery planning and assembly checks.
We hope you’re now enjoying your bike despite these points, and if you ever need assistance, we’re always here to help! 🚲✨
Team Fietsenconcurrent.nl
Reply from Fietsenconcurrent.nl
Thank you so much for your lovely review! 😊
We’re really happy to hear you found our service excellent, polite, friendly, and helpful. We truly appreciate it and hope to assist you again in the future! 🚲✨
Team Fietsenconcurrent.nl
Reply from Fietsenconcurrent.nl
Thank you for your review! 😊
Great to hear that everything went smoothly, with good communication, a fair price, and a good bike. Enjoy your rides, and feel free to reach out if you ever need anything! 🚲✨
Team Fietsenconcurrent.nl
Reply from Fietsenconcurrent.nl
Thank you for your positive review! We're so glad everything was to your liking. Enjoy your new bike!
Team Fietsenconcurrent.nl
Very happy
Very helpful and they immediately fixed the small issue we had due to a misunderstanding. Bike came in perfect shape.
Thanks!
29 August 2025
Reply from Fietsenconcurrent.nl
Bedankt voor je positieve feedback! Fijn dat we het meteen konden oplossen en dat de fiets in perfecte staat is aangekomen. Veel plezier ermee
Team Fietsenconcurrent.nl
Reply from Fietsenconcurrent.nl
Thank you for your kind words and recommendation! We’re happy to hear you’re satisfied with our speedy service. 🚲
Team Fietsenconcurrent.nl
Some glitches but still recommended
Customer service phone is always picked up without wait or delays.
To improve:
1. Give better estimates of bike stock status. I was told the bike I needed was in stock in black color and could be delivered within a week. After ordering, I was told it's not in stock, it's ordered at the supplier and will take 2 weeks.
2. Wrong battery was shipped. Instead of 500wh, I was sent a 300wh.
31 July 2025
Reply from Fietsenconcurrent.nl
Thank you for your feedback and for appreciating our customer service. We are sorry to hear that your experience with stock availability and the delivery of the correct battery did not meet expectations.
We understand how important accurate stock information is when making a purchase. In your case, the bike color you selected was unfortunately not immediately available from our warehouse and had to be ordered from the supplier. This should have been communicated more clearly up front, and we apologize for the confusion.e sincerely regret that the wrong battery was shipped. This was a mistake on our side. I see in your order that the right battery is deliverd.
Team Fietsenconcurrent.nl
Great service
It is a great service. I got my bike ready to use. Even when the carrier is an external company, the delivery was an excellent service. I would buy again for sure.
1 May 2025
Reply from Fietsenconcurrent.nl
Thank you so much for your kind words! We're thrilled to hear that you're happy with the service and that your bike was delivered ready to use. We’ll be sure to pass on your compliments to the delivery team as well. Looking forward to serving you again in the future!
Team Fietsenconcurrent.nl
I received a cheaper version than I ordered
The bike I received did not comply with the information on the website (about €700,- cheaper). They claimed this information was a mistake. The only option they offered was to return the bike, where I would have expected that another form of compensation for their mistake would have been reasonable. The people I contacted responded very polite and quick.
21 June 2025
Unprompted review
Reply from Fietsenconcurrent.nl
Bedankt voor uw feedback. Vervelend om te horen dat de ontvangen fiets niet volledig overeenkwam met de informatie op onze website. We begrijpen dat dit voor teleurstelling heeft gezorgd. Helaas betrof het een fout in de productinformatie, waarvoor onze excuses. In dergelijke gevallen bieden wij inderdaad de mogelijkheid tot retourneren aan, omdat we de correcte prijs-kwaliteitverhouding willen waarborgen. We waarderen het dat u onze klantenservice als snel en vriendelijk heeft ervaren, en nemen uw opmerkingen mee om onze communicatie en service verder te verbeteren.
Team Fietsenconcurrent.nl
Worst experience ever!! (not a reccomended store)
Worst experience ever!! not reccomended, i bought my daughter a bike and she was so excited about it, i payed around 600 euros for that bike its called a school bike and it said it would arrive in a few weeks and as the time passed nothing, i payed 600 euros and u cant deliever bullshit?!?
14 June 2024
Unprompted review
Reply from Fietsenconcurrent.nl
Thank you for your feedback. We're truly sorry to hear about your negative experience and understand how frustrating and disappointing this must be especially since it was a gift for your daughter. This is absolutely not the experience we aim to provide. We’d like to make this right and investigate what went wrong with your order. Please reach out to our customer service with your order number so we can resolve this as quickly as possible. Our sincere apologies again for the inconvenience.
Team Fietsenconcurrent.nl
Reply from Fietsenconcurrent.nl
Bedankt voor je fijne review! Geweldig om te horen dat alles naar wens is verlopen. We hopen je in de toekomst opnieuw van dienst te mogen zijn!
Team Fietsenconcurrent.nl
Super hell foed seevice
4 May 2025
Reply from Fietsenconcurrent.nl
Bedankt voor uw review! Fijn dat alles naar wens was, wij wensen u veel plezier met de nieuwe fiets!
Team Fietsenconcurrent.nl
Top service
13 May 2025
Unprompted review
Reply from Fietsenconcurrent.nl
Fijn dat u tevreden bent over onze service! Wij wensen u veel fiets plezier toe!
Team Fietsenconcurrent.nl
Best prices available for Giant bikes
Best prices available for Giant bikes. Fast service and great support.
Reccomended
6 May 2025
Unprompted review
Reply from Fietsenconcurrent.nl
Thank you for your great review! We're glad to hear you were happy with our prices, fast service, and support. We truly appreciate your recommendation and hope you enjoy your Giant bike!
Team Fietsenconcurrent.nl
Good bike delivered quickly
21 April 2025
Reply from Fietsenconcurrent.nl
Bedankt voor je positieve review! Fijn om te horen dat de fiets snel geleverd is en goed bevalt. Veel plezier met je nieuwe aankoop en als je nog vragen hebt, staan we voor je klaar!
Team Fietsenconcurrent.nl
Very good service and product
14 April 2025
Reply from Fietsenconcurrent.nl
Thankyou for you review! We are glad you are happy with our service and ofcourse the bike!
Team Fietsenconcurrent.nl
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