Fizz Reviews 522

$33.90 CAD for 25GB and unlimited USA and Canada calling and texting. (June 2025) Fizz is by far the cheapest mobile phone service provider that also has good coverage. I'm regularly in the USA a... See more

Ops ! They all gave up, and you will have to give up on them too. Having needed to change my Fizz SIM card, I went to the only official point of sale to receive the following notifica... See more

Very disappointing. Left a good plan with another provider to try Fizz. People calling me would not hear a dial tone when waiting for me to pick up, so they would just hang up. I have poor receptio... See more

I transferred My service and phone number to Fizz, and shortly after, someone else was sharing my number. All Fizz would do for me was advise me to buy a new sim card and change my number. Fizzed out... See more

This company is a scam the customer service agent I got was a complete loser instead of explaining anything he just wanted to get mad and demand screen shots of things I have no idea about. All in all... See more

Absolutely useless. No help whatsoever. I've never been late on a payment but because I had to get a new card set up and couldn't do till over 24hrs later, they cut me off. They chat assistant was a t... See more

Watch out when you return the modem, we got charged a $250 fee despite dropping the modem at Canada post desk at Brunet pharmacy in Pointe Saint-Charles. We have followed all the required steps that f... See more

PILE OF STEAMING SHI* AVOID AT ALL COSTS. SHAMELESS COMPANY THAT HAS MANY TECHNICAL ISSUES ON THEIR WEBSITE THEY CANNOT FIX BUT WILL KEEP YOUR MONEY EVEN SO SINCE THE ESIM THEY CAN'T ACIVATE WILL EXPI... See more

Internet has been sporadic since getting the service installed a couple months back, and it has crashed more and more frequently. Today alone, it has crashed more than a dozen times and customer servi... See more

More than 7 days to configurate a new modem after mine got dammaged. Very vage customer service chat answers such as "our technicians are doing everything possible" which is doubtful if after 7 days t... See more

Second month into FIZZ, tried to upgrade the monthly plan at original rates, as was part of their original offering...they change their rates (perhaps based on a logarithm) and will not honor original... See more

Worst service possible. Basically only a bad AI to answer your questions, no phone number. Internet keeps shutting down multiple times per day.

Sure you save a little money.. but you lose internet services, phone reliability such as receiving calls, its says the number is out of service, cant keep the same password for voicemail, makes you ch... See more

I've never seen customer service make me so mad. It feels more like dismissal than anything. Like they have no intention to be helpful and only want to put the blame on the customer. They will ans... See more

I signed up to an eSIM data plan, the speeds were abysmal less than 5mbps, I contact support and they told me to do a bunch of troubleshooting steps which I had already done, then told me that my data... See more

Would have given zero start if possible. Customer service is not helpful. The cancellation of the subscription was pending forever, and I needed to cancel the credit card to terminate the service. I w... See more

After being screwed over by chatter, stalked by Telos, ignored by Fido and Rogers, I finally fell to fizz. It's been a challenge trying to get a SIM card from their online service, three of them being... See more

I work from home and need to connect to VPN, was okay for awhile, then kept dropping. Impossible to work, I have upped my plan twice, thinking faster speed might help. Contacted customer service, what... See more

Worst Technical Support team in the industry. I had an issue with my voicemail since I transfered my line over. Since day 1 I was not able to effectively change my voicemail message and it was st... See more

Customer service is absolutely abysmal. The phone works fine as a plan but if anything goes wrong expect little to no customer service. Regurgitating copy pastes off their FAQ and not answering any... See more

Worst internet I’ve had in years. Signed up for Fizz 400 Mb for $45 (later upgraded to 500 Mb) — constant slowdowns and cutouts, even though I work alone from home. Canceled after two months and went... See more

Absolutely garbage..most days can't even make phone calls or receive them...internet speeds are comparable to 1989 speeds..and don't expect to hear a human voice from customer service..there is no cus... See more

People say the coverage is good. Guess they never had to TRY to reach customer service. You can’t. Period. Ever. No phone number and bots from the discount aisle to answer questions. Sounds like a win... See more

If cancelling your mobile phone contract (with the required 72 hour notice), plan ahead for the likelihood that Fizz will cut off your service a day earlier than stated. They did it to us while visiti... See more

Awful customer service. Was a client for almost three years, but ended my job phone and internet subscription with them when a minor issue came up and there was no attempt to resolve the situation o... See more

they have the worse customer service, I have been looking to active my new SIM card for the past 20 days, click on chat with an agent button won't work. chat with there team over email and messenger s... See more

Never experienced such bad customer service, it’s unbelievable. Was passed around 5 different people, none of who could understand my query and who just seemed to want to avoid processing any info... See more

Was my worst mistake i got their sim. Customer service doesn’t do anything just write big texts and send links. No help at all No refund after cancelling the service. Internet service wasn’t avail... See more

Tried porting my number over to fizz, it wasn't working. The "next" button was greyed out. Their chat support told me to try with a different browser. Same thing. They told me to send them a screensho... See more

What a joke company. I had an appointment for internet installation. The technician didn't come. Then I made another appointment 1 week later and the technician didn't come again. Don't waste your... See more

It has been 3 months that I can't even receive calls or make calls from home. So far after 7 tickets and 3 months sending attachments, I'm simply seeing automated emotional-support kind of message o... See more

Fizz is a bunch of greedy bastards who offer no service. if you are one day late in payment, you get disconnected. On top they force you to use a credit card. No other way to pay. I wish I had never... See more

Fizz is by far the worst mobile provider I’ve ever dealt with. Their customer service is a complete joke. I have been trying to transfer my eSIM to a new device, and for days they’ve been giv... See more

Delivery guy pretty much ran away after dropping the modem and checking the cable. The lights on the modem did not correspond with the pamphlet. Spent 5 or 6 hours on the phone to no avail. Then, they... See more

I have been trying to buy the first SIM card and is simply impossible. No one of my c cards are compatible with fizz system and it is not from the bank side because the banks confirm me that my card i... See more

I got a SIM card for Ontario, and since two days ago, I can activate my plan, and the funny part is that when I reached out to them, I was told they can't do activation either :D I don't know what... See more

Terrible experience; waited a month for installation (1 installment appointment was scheduled, had to be rescheduled 3 times), 3 out of 4 times were no-shows, and the singular time they showed up (th... See more

This is the worst company i deal with, the customer support is almost non existent.avoid this company in any cost.

Could give a zero I would I ordered they couldn’t get my phone connected. I cancelled and they haven’t returned my money. Do not do not better. You burn your money or give it away.

Worst customer service experience of any provider in Montreal.

My experience overall has not met my expectations. To start with, Fizz is all online, so if you're someone like me who prefers to speak to a human being over the phone, Fizz isn't suitable for you. T... See more

I have been with fizz for 7 months and I’m just getting problems and problem: 1. SMS service wasn’t working for a week still not fix and customer says the same thing I’m sorry please be patient. 2.... See more

RURAL USERS BEWARE - Fizz does not offer Wifi calling which should be a staple of a basic discount carrier with limited cell towers and coverage. The best way to get customer service is via Faceb... See more

Worst scam company in Canada!!!! No contact number, all Ai controlled, Customer service SUX!! Totally false advertising on ALL their plans. They continue to steal money from your acct after you t... See more

Signed up 3 cell phone plans. Port was easy. 4th plan failed. Something had triggered a fraud alert flag on the account. Probably a system glitch. They refused to investigate root cause, just w... See more

Make your plans more flexible. Not everyone requires 60GB of data. Instead, focus on offering affordability rather than pushing large data packages that many, like me, will never use. What I wanted wa... See more

Great when it works, switching to Rogers. There is NO customer service except via chat window lol, not even email. My modem died, no lights, door stop. Had to tether off my phone for work lol.... See more

The service is awful. Fizz only communicates via a chat bot, I never connected with a real agent. The router arrived and connected as per the instructions. Tried for 2 days but nothing. The router... See more

It has been 3 months that I can't even receive calls or make calls from home. So far after 7 tickets and 3 months sending attachments, I'm simply seeing automated emotional-support kind of message o... See more

Don’t do it. Just don’t do it. 6 hours on Chat… yes, 6 hours. No service in the West Island. SOS only. Could not make outbound calls or reply to texts. Tried to transfer back to my old company, when... See more