Paid for Priority Purchase, but received almost no communication
I switched to Fansbuy because it was recommended by the community, and I also paid extra for Priority Purchase because I wanted a faster purchasing process.
Unfortunately, more than a week has passed and the seller still hasn't shipped the item.
I understand that seller delays can happen. My issue is not the delay itself, but how Fansbuy handles it.
I contacted customer support and received a generic response saying they would contact the seller. After waiting several more days, I contacted them again but never received another reply.
There is still:
no tracking information,
no confirmation that the seller has actually been paid,
no estimated timeline,
and no meaningful updates.
What surprised me the most is that Fansbuy doesn't even provide a live chat, which is a standard feature offered by every other purchasing agent I have used. When something goes wrong, customers should be able to get a quick update instead of waiting days for an email response.
Because of recent problems with other agents in the community, I naturally became concerned when I saw the same pattern of poor communication.
I sincerely hope Fansbuy resolves this situation quickly, but based on my experience so far, I cannot recommend paying extra for Priority Purchase. It simply hasn't delivered the level of service I expected.