is very good only my order delay from UPS 2 times plants stay in box too long it s very dry all leaves almost destroy from trow pakket now try to safe my baby plant but its not your fall you did your... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing quality packaging and plants just as pictured! I recently found out about Foliage Dreams and from the first order (already ordered a few times) I was pleasantly surprised how great the qual... See more
I've never got a plant so well packed!! * It was a scary unveiling cause the courier had the package delivered upside-down 😱 it was visible true stickers what was up and down, and even with the... See more
Great assortment of plants at reasonable pricing! Get all the rare aroids you want! I made a large order of mostly Philodendrons and they arrived in top condition! Only been a few days so they could... See more
Company details
Contact info
Ostendstraße 19, 64319, Pfungstadt, Germany
- info@foliagedreams.com
- foliagedreams.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wetstickbox :)
I’m excited to see my plant cuttings grow into little plants. Love the variety <3
Not gonna order again…
They have Good deals often for rare plants.
But ordered 2 times. Recieved damaged plants for 2 times. What is the meaning of having good deals like discount? Sending out the damaged plants?
Not cool
Not gonna order again.
Spent 90eur on pests and damaged plants. Couldn't get my money back.
I rarely leave negative reviews, but this was one of the worst online plant purchases I've ever made.
I ordered three plants. My first impression when opening the box was that the M plants were kinda small for M plants but ok. Then I looked closer and the nightmare started. One plant arrived with a severe pest infestation, and because all three plants were shipped together, the others were also affected. Instead of receiving healthy plants, I ended up with a quarantine problem that put the rest of my collection at risk. The seller said that it was "normal" to receive plants with a serious infestation.......LMAO.
A second plant arrived heavily damaged because of shockingly poor packaging. There was no protective padding, no indication of which way was up for the box, and the plant arrived upside down and badly mangled.
I contacted the seller immediately with evidence. It then took nearly a week to receive a response while the plants continued to deteriorate. During that time I was forced to spend my own time and money isolating and treating plants that should never have been shipped in that condition.
The initial "solution" offered was a coupon worth only 15% of the value of the infested plant, not even the entire order. In other words, I was offered like 3eur and was expected to spend more money with the same seller that had just sent me infested plants. After further discussion, the offer became a 15% refund of the affected plant, instead of a coupon, which is still completely inadequate given the condition of the entire order. No mention of the other plants being affected too, or of my McDowell being damaged, yellowing and dying. The seller just told me "newer growth is a lighter green" like one can't tell the difference between a new leaf and a dying/yellowing leaf.
I then tried PayPal, but I wasn't given the chance to show any newer pictures with the deteriorating plants, and the only solution I was given was under conditions that cannot be met, making it effectively useless. I would have to pay return shipping MYSELF, meaning that no matter what, even if I received a full refund, I'd be out of pocket. And that's if I received a refund at all, cause I'd have to return the plants "in the same condition" than they were received. These are living plants that have continued to decline while this dispute dragged on, which the seller knows because I communicated this, making that requirement impossible to satisfy... So I suspect the whole point of the delays was to have this happen so that even if I sent the plants back, I'd be denied a refund due to the condition the plants are in.
Basically, I spent almost 100eur on 3 dying plants and to get just the CHANCE to maybe get my money back I'd have to spend even more.
I cannot recommend this seller to anyone who expects healthy plants, professional packaging, or reasonable customer service when something goes wrong... which looking at the reviews seems to happen often. Basically, if you luck out and get a healthy plant, it's ok... but if you need CS assistance for any reason, you're screwed.
Everything arrived quickly and in good…
Everything arrived quickly and in good condition. Good prices and a wide variety of plant species. I would love to see an even bigger selection of plants
Worth the money.
The plants were really beautiful that I’d like to buy a lot but due to limitation in space and during transport I’d have to pick only a few. The plants are still thriving even though it’s winter. I hope to be able to buy more soon.
Really good experience
Really good experience, and a beautiful and healthy plant💚
The service was excellent
The service was excellent. The plant was sent promptly and arrived early!!!
Exactly as pictured.
Very satified with Foliage Dreams
Highly recommend!
Pink princess died very quickly
Ordered a pink princess and it started dying within 2 days. I kept emailing with pictures of it getting progressively worse and they just kept saying it's „just adjusting" when in fact it died a few days later. They say 30 days guarantee but after filling out their form I haven't heard back in a week. I would avoid at all costs.
Seems like they do this often and I won't leave this be, may an ombudsman decide on this one.
The plants arrived healthy
The plants arrived healthy, well packed, and beautiful. The instructions were great. I love my new plant babies 🥰
This was my first bad experience with…
This was my first bad experience with online plant company! I ordered and my plants never came and money never refunded. Don’t recommend! Plants where stuck at the border because they didn’t include plant passport. Salut from Swiss!
Very friendly staffs
Very friendly, helpful and respectful staffs. My questions regarding the plant care were answered with detailed information.
Plant damaged and does not match with the product photos
The order was shipped fast and arrived within 3 days. However, the monstera Thai constellation was not packaged properly and suffered during transport. The size was also much smaller and the leaves are a lot more juvenile than on the product pictures. The variegation is very mild and does not match the pictures they have on their website. I am very disappointed as the price was comparably expensive. Maybe other people are more lucky.
First and last order
Firstly don’t expect to receive your plant anytime soon. Ours took two weeks to arrive. Secondly our order was incomplete. It has been one month since purchase and there is no response from the company about when the missing plant would be shipped. I’m in the process of initiating a claim on PayPal for the missing plant worth €80. It’s my first and last order from this site.
I ordered a rare Philodendron and…
I ordered a rare Philodendron and something went wrong during shipping and the plant was much smaller than stated and also died from freezing a few days later. Only when something goes wrong, you do notice whether a shop cares and responds well or not. I was super understanding and patient. But six weeks and probably 15 emails constantly requesting new photos later, I'm just annoyed. Instead of being honest and apologizing, everyone denied blame and there were a lot of very crazy, extremely long-winded answers. With stories about how my tiny philodendron with its three roots would squeeze the tiny pot to 17cm wide and that's why they specify 17cm on their website... I pointed out the "copying error" clearly and kindly and didn't ask for anything. I expected an "oh, sorry, thanks for the tip" instead of having to read absurdities. And weeks after the promise of replacing, they keep on lying. But finally I got a replacement. It was possible to find even a much smaller plant than the fist one...
do not want to refund even if the…
do not want to refund even if the package does not arrive the plants are 2 times smaller.
I ordered twice.
poorly packaged, failure to meet deadlines
Amazing quality packaging and plants…
Amazing quality packaging and plants just as pictured!
I recently found out about Foliage Dreams and from the first order (already ordered a few times) I was pleasantly surprised how great the quality of the plants was and how well packaged the plants were especially since it's winter time. Not a single plant arrived damaged. Shipping was also very fast, in about 3 days from ordering I received them. Will be an eternal customer :)
plant much smaller than advertised
I ordered an alocasia watsoniana. Firstly, it was a much smaller variant than the one shown on the website. Customer service indicated that they had forgotten to change this on their website as it's "only 1 or 2 sizes down than what was on their website". The plant fits in 3 pot sizes smaller than the one it was delivered in. The roots were loose in the bottom layer of soil. Leaves damaged and not as advertised on their website. Customer service is not
very cooperative, first they wanted to give me a 10% discount and then 15% discount on an amount of €60,- for a plant that is way smaller than advertised.
I do see more reviews like this, so I guess it's nothing new. Not going to buy here again.
Nothing like the website pictures, boadeline fraud.
I want to claim a refund the 2 times I ordered from them. I spent well over 150€ at their shop, but definitely never again. The only thing they're good at is photographing skills.
Ordered an XL Anthurium and a L philodendron from them. When XL Anthurium arrived, it was a pure disappointment, they basically put a M plant with 4 leaves in a XL pot and tried to convince me it's XL because it's in a XL pot, more mature and "fuller". No way that anyone with eyes and brain packing that plant up and thinking "Yes, this looks the same as we market on the website." It took a couple of back and forth emailing getting a refund, and I ended up with an M Anthurium with 4 leaves that I didn't want in yhe first place.
Later on, stupid me put my trust in them again and spent over 80€ on a philodendron, again, when I opened the package, I had to ask myself "Is this what I ordered?" No it's not, although the moss pole reached the size they describe on the website, the plant doesn't look even close what they present on the website. It's way too juvenile with very small foliage comparing to the mature splendid they present.
There're retailers, small businesses I got my plants from that makes me "Wow" when I received the plants. And foliage dreams is definitely not one of them, I want to claim a refund yhe 2 times I ordered from them. I spent well over 150€ at their shop, but definitely never again. The only thing they're good at is photographing skills.
Answering emails is slow, taking feedback IS ridiculous
Answering emails is slow. If it says that postage to E.U. is free then why few counties are an except? Maybe it is more expensive to post to northern Europe but still E.U. and customer service. But the main reason for two stars is the shape how the expensive monstera sticks arrived. All died in few days because they were mushy, brown to the growth point when arrived. And they don't answer to email about this. Also left feedback about the plants to their page. 80 euros totally lost. Will not order from them again. And have ordered almost ten years from different stores in Europe. Thank god there are so many good ones and also with free postage to Finland. And with great customer service which this store does not have.
Have to change my rating for them to one star after the conversation with them. Tried to blame it on me that cuttings died right after arriving. 30 Day guarantee does not apply to sticks because they are so wulnerable. Yes maybe they would be better if not received rotted. Will definitely not order again.
Never again
Never again! I wouldn't even give 1star. Rare plant arrived with horrible stem rot that you can see right away above soil. I dug partially the soil... oh dear, everything rotted and smelling foul. It is obvious nobody checks the plants at all before shipping and we are talking rare expensive plants... Looking at the other reviews, I won't be bothered wasting my time or energy to contact anyone or EVER come back. This shop goes on my black list.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.