Visited several shops from Exterioo and the experience was consistently positive. Professional, informed, patient and willing to advise for the many questions brought up. The offer and selling process... See more
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We were looking for a parasol which met our needs. The sales person was friendly and knew his products. The professionalism was appreciated. Clear & concise explanations as well as a demonstration... See more
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Unieke klantenbeleving, jullie verkoper in de winkel, dhr. Andrew, heeft ons een klantgericht en professioneel advies bezorgd. De beleving was super, he did a great and good job. Keep up the goo... See more
Company replied
We went to check out parasols at the zavantem store and we got all the support needed to understand the best fit for our garden.We went in with some rough ideas and got it fully refined when the suppo... See more
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Company details
About Exterioo Tuinmeubelen/Mobilier de jardin
Written by the company
Halloo, wij zijn Exterioo Tuinmeubelen!
Wij bieden je de ruimste keuze aan buitengewone collecties en inspireren je om écht te genieten van het buitenleven. Met maar liefst 28 showrooms in België, 5 in Nederland en een webshop zijn we bij Exterioo meer dan enthousiast om je buiten te ontvangen.
Een complete beleving
Als tuinmeubelspecialist willen we iedereen inspireren om buiten te genieten, alleen, met je gezin of samen met vrienden en familie. We dompelen je onder in een totaalbeleving en geven je tuin, terras of balkon die Exterioo-toets die jouw buitengenot naar een hoger niveau tilt. Dat doen we in de eerste plaats met onze tuinmeubelcollecties, maar ook door je ervaring in de showroom, in onze webshop en op onze inspiratiekanalen.Je kan bij Exterioo terecht voor beleving, service, advies en inspiratie. Kortom, voor alles om van je tuin of terras een plek te maken vol dromen en herinneringen.
Exterioo: hoe buiten, hoe beter
Written by the company
- Buiten genieten is van onschatbare waarde. Je leeft er buitengewoon. Mooie momenten beleef je er intenser. Buiten heeft geen sluitingstijd. Je bent er welkom op elk moment van de dag. Ga voor onvergetelijke buitenmomenten vol geluk.
Contact info
4.7
Excellent
31K reviews
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De service en levering was OK
1 July 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Beste klant,
Het verheugt ons dat uw ervaring met Exterioo.be naar wens was.
We zijn blij dat u tevreden bent over de service en de levering van uw tuinmeubelen. Bij Exterioo zorgen we voor een snelle levering uit eigen voorraad en streven we ernaar om elke interactie met onze klantenservice positief en behulpzaam te laten zijn. Ons doel is om uw verwachtingen te overtreffen, zowel online als in onze showrooms.
Mocht u in de toekomost nog vragen hebben of verdere hulp nodig hebben, we nodigen u graag uit om rechtstreeks contact met ons op te nemen via ons online formulier. Ga naar onze homepage en selecteer 'klantenservice' in de rechterbovenhoek. Kies vervolgens het type vraag dat u heeft, waarna u een webformulier kunt invullen en naar ons kunt verzenden.
Graag verwelkomen we je opnieuw.
Hartelijke groeten,
Caroline
Top service !
8 July 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Dear Sacha,
Thanks for sharing your positive feedback with us.
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
All the best,
Caroline
Verry good price,and nice staff
1 July 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Dear Donia,
Thanks for sharing your positive feedback with us.
We are truly grateful for the kind words you have expressed regarding our offerings and team members.
We are delighted that you appreciated the value and the service provided by our attentive staff. At Exterioo.be, we take pride in offering an extensive selection of garden furniture that balances quality with affordability, and a customer service team that is available every day to assist with any inquiries or needs.
Should you require further assistance or wish to explore more of our products, we invite you to visit our website. You can easily reach our customer service team by selecting the 'Customer Service' option at the top right corner of our homepage, choosing the appropriate query category, and submitting the form provided.
Best regards,
Caroline
The advice given was very clear and the…
The advice given was very clear and the shop assistant was very nice.
30 June 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Dear Sylwia,
Thank you for this great review.
We are thrilled to hear that your visit to Exterioo.be was a positive one.
We are delighted that you found our advice clear and our shop assistant pleasant. At Exterioo, we pride ourselves on offering expert guidance and friendly service, ensuring that every customer finds the ideal garden furniture for their space, whether it's for a rural garden, a modern terrace, or a cozy city terrace.
Should you have any further inquiries or wish to explore more of our products, we invite you to reach out to us through our customer service platform. Simply visit our homepage, select 'customer service' at the top right, choose the appropriate query option, and submit your question through the webform provided.
All the best,
Caroline
Soren took great care of us showing…
Soren took great care of us showing options and explaining different models. Shop staff was really kind as we needed to cancel the initial order to replace for another thing
29 June 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Hi Nuno,
Thanks for the thumbs up 👍
We are thrilled to hear about your satisfactory experience at Exterioo.be.
We are delighted that you appreciated the assistance provided by Soren, the kindness of our shop staff, and our flexible order modification process. At Exterioo.be, we strive to deliver tailored advice, a vast assortment of quality garden furniture, and customer service that is available 7 days a week from 9 am to 10 pm for your convenience.
Should you have any more questions or need further assistance, please do not hesitate to reach out to us. Simply visit our homepage, click on 'customer service' at the top right corner, select the appropriate query category, and you will find a webform to fill out and submit to our team.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Think Twice!
Dear reader,
Let's make a sad and long story short and clear as a lot of ink has been spilled already over this dreadful ordeal: Exterioo’s delivery was late, the goods arrived in bits and pieces and the table and sunbeds were assembled wrongly. God forbid we are still waiting for a solution (and compensation) from the After Sales service that is ignoring our calls and mails.
Let that message sink in and please think twice before adventuring yourself @ Exterioo.
4 July 2024
Unprompted review
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Dear Laurent,
Thank you for your message.
We are sorry to hear that you experienced problems with the delivery of the table and sun beds. If a problem is identified during delivery and assembly, we will make sure that a solution is found as soon as possible. If a problem is identified during delivery and assembly, we will make sure that a solution is found as soon as possible. We have been informed that an expert will come to your home on Monday July 8 to check the instability of your table. Likewise, he will check the assembly of the loungers.
Our apologies for the inconvenience.
Best regards,
salon ok mais égratignure en cours de…
salon ok mais égratignure en cours de pise en charge par le sav
22 June 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Bonjour,
Nous vous remercions de nous avoir fait part de votre expérience.
Nous nous excusons sincèrement pour le désagrément que vous avez subi en raison de la livraison endommagée. Votre dossier est en cours d'examen par notre service clientèle.
Nous vous remercions d'avance pour votre patience.
Cordialement ,
Super service!
28 June 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Beste Björn,
Wat leuk dat je de tijd nam om ons te beoordelen.
We zijn blij dat je een fijne ervaring bij ons in de showroom had mede dankzij de hulp van onze vriendelijke adviseurs. Bedankt voor je vertrouwen in Exterioo!
Graag tot een volgende keer.
Hartelijke groeten,
Caroline
TOP SERVICE !
27 June 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Hi Christophe,
Thanks for the thumbs up 👍
It's truly rewarding for us to know that our efforts to provide excellent service are recognized by our clients.
Our team is committed to offering the best service and assistance, both in our showrooms and online, and we're glad this resonated with you during your visit.
We look forward to serving you again in the future.
Warm regards,
Caroline
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Chère Pascale,
Merci pour ce témoignage sympathique.
C'est toujours un plaisir d'apprendre que nos clients sont satisfaits de leur passage chez Exterioo.be.
Nous sommes enchantés que vous ayez apprécié le contact et le service, notre équipe s'efforce toujours de fournir une assistance irréprochable et un service clientèle disponible du lundi au samedi de 9h à 18h30 pour répondre à toutes vos questions.
Si vous souhaitez nous contacter directement via notre formulaire en ligne pour toute demande ou question supplémentaire, nous vous invitons à vous rendre sur notre page d'accueil et de sélectionner "service client" en haut à droite. Ensuite, choisissez le type de question approprié qui vous dirigera vers un formulaire web à remplir et à nous envoyer.
Au plaisir de vous servir à nouveau,
Caroline
Hello professioneel contact en dienst
22 June 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Beste Philippe,
Wat leuk dat je de tijd nam om ons te beoordelen.
Het is geweldig dat u een positieve ervaring had bij Exterioo.be.\n\nWe zijn verheugd dat u tevreden bent over onze professionele contact en dienst. Bij Exterioo streven we ernaar om uitzonderlijke service en advies te bieden, zowel online als in onze showrooms. Onze klantendienst staat 7 dagen per week van 9:00 tot 22:00 voor u klaar om al uw vragen te beantwoorden en ondersteuning te bieden.\n\nMocht u verdere vragen hebben of meer informatie wensen, aarzel dan niet om contact met ons op te nemen via onze klantenservice op onze website. Ga naar onze startpagina en selecteer rechtsboven 'klantenservice'. Kies vervolgens het juiste vraagtype, wat een webformulier opent dat u kunt invullen en naar ons kunt versturen.
Graag tot een volgende keer!
Hartelijke groeten,
Caroline
bon contact et efficase
8 June 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Cher Jean Yves,
Merci pour votre retour très positif.
Nous sommes enchantés de lire que le contact a été à la hauteur de vos attentes et que l'efficacité de notre équipe a répondu à vos besoins. Nous nous efforçons constamment de fournir un service de qualité supérieure, alliant expertise et rapidité, pour garantir à nos hôtes une expérience des plus satisfaisantes.
Votre appréciation positive nous encourage à maintenir ces standards élevés et à continuer de vous proposer une gamme complète et étendue de mobilier de jardin, adaptée à tous les goûts et budgets.
Au plaisir de vous servir à nouveau,
Caroline
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Dear Miriam,
Thank you for this great review.
The satisfaction of our customers is paramount, and we're delighted to know that our wide selection and the advice provided met your expectations. Our team strives to offer a tailored experience, ensuring that each visit to Exterioo.be is both inspiring and enjoyable.
Best regards,
Caroline
Great Choice of high quality outdoor…
Great Choice of high quality outdoor furniture, very friendly and knowledgeable staff, highly recommended!
1 June 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Hi Tom,
Thanks for the thumbs up 👍
It is heartening to hear your appreciation for the high quality of our outdoor furniture. Our team strives to provide a diverse range that suits every taste and we're glad it aligned with your expectations.
We also take great pride in the expertise of our staff. Their knowledge and friendliness are pillars of the service we aim to offer, and your words affirm that we are on the right track.
Your recommendation is the highest compliment we could hope for, and it reinforces our commitment to continue offering an exceptional shopping experience at Exterioo.be.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Dag Godwin,
Bedankt voor jouw beoordeling.
Wij lezen met plezier dat wij jou efficiënt en snel hebben kunnen helpen. Bedankt voor je vertrouwen in ons en veel plezier met je aankoop.
Graag tot een volgende keer.
Met vriendelijke groeten,
Caroline
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Hello,
We sincerely apologise for the inconvenience you are experiencing due to the delayed delivery .
Your delivery is scheduled on 28/05/2024 with Post Nl . You should have already received a track & trace code for this, allowing you to track the delivery yourself.
Thank you for your patience.
Best regards,
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Beste Geert,
Wat leuk dat je de tijd nam om ons te beoordelen.
Wat fijn om te horen dat alles perfect verlopen is en dat je zo tevreden bent over Exterioo.
Hartelijke groeten,
Caroline
Personnel disponible et competent
11 May 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Cher client,
Merci pour votre retour très positif.
Nous sommes ravis que vous ayez apprécié la qualité de nos services et espérons que vous profiterez au mieux de vos achats.
Au plaisir de vous servir à nouveau,
Caroline
Excellent service
11 May 2024
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Cher client,
Merci pour votre retour très positif.
Nous sommes ravis que vous ayez apprécié la qualité de nos services et espérons que vous profiterez au mieux de vos achats.
Au plaisir de vous servir à nouveau,
Caroline
Reply from Exterioo Tuinmeubelen/Mobilier de jardin
Chère Carole,
Merci pour ce témoignage sympathique.
Nous sommes ravis que vous ayez apprécié la qualité de nos services et la rapidité de notre traitement.
Au plaisir de vous servir à nouveau,
Caroline
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