As someone tall but curvy I find it really hard to find trousers and jumpsuits that fit. I ordered some from Lee and was astounded that for once they fit near perfectly! Unfortunately one of the items... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered 2 summer tops. Package was delayed 2 weeks at firtst. Then sent to wrong pickup point 30miles distance. Then cancellation was not possible. Customer needs to initiate contact al the time.... See more
Company replied
I contacted Lee via the website after a pair of jeans I purchased got a hole in them, after only 3 months. Within 24 hours, I'd had my first email from them asking for photos and product details and w... See more
Company replied
Ordered as a guest. However, the website won't let me return part of my order easily. I've tried entering my order details on Sites-Lee-Site/en_GB/Order-TrackOrder but i get the following error: W... See more
Company replied
Company details
Written by the company
Backed by over 125 years of purposeful design and craftsmanship, Lee’s® movement-inspired innovations, versatile styling and superior fit continue to inspire generations of brand loyalists. Shop the official Lee online store for a variety of designer jeans, shorts, shirts and more. Experience why Lee has been a popular brand since 1889.
Contact info
United Kingdom
- eu.lee.com
2.8
Average
238 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brand isn't perfect, but great customer service
As someone tall but curvy I find it really hard to find trousers and jumpsuits that fit. I ordered some from Lee and was astounded that for once they fit near perfectly! Unfortunately one of the items was a pair of white trousers, which while fitting well were nearly see-through. I went back and ordered the same style and size but in different colours. One of the new pairs was great, but the other pair were inexplicably about 4 inches smaller in the waist, despite being same size. I called up customer services, and immediately got through to a person, no menus or robots! I spoke to Cheyenne, who recommended I return the trousers, and she issued two discount codes and refunded the return fee. We arranged collection over email, and she was so quick and responsive in resolving the issue. 10/10 for customer service.
30 June 2026
Unprompted review
Reply from Lee Online Store
Dear Customer,
Thank you very much for your kind feedback. We’re delighted to hear that you had a positive experience with us.
Your support means a lot to our team and motivates us to continue providing the best possible products and service.
Thank you for choosing us , we hope to see you again soon.
Lee eCommerce Customer Service
Pants ripped along seam after 1 year…
Pants ripped along seam after 1 year because of very poor quality. Customer Service told me the claim is not valid because it might have happened during washing. I only washed the paints maybe 7times. Spend your money on some quality pants not this Lee sh*t.
Last pants from this company for sure.
16 June 2026
Unprompted review
Reply from Lee Online Store
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with Lee was not as positive as we would have hoped.
After reviewing the information provided, we can confirm that our Quality Assurance team carefully assessed your warranty claim on an individual basis. Unfortunately, the location and nature of the rip were not consistent with a manufacturing fault. Based on their evaluation, the damage was determined to have resulted from external factors rather than a defect in the product, and for this reason we were unable to approve the warranty claim.
We appreciate that this may be disappointing and would welcome the opportunity to discuss the matter further. Please contact our Customer Service team using the link below:
https://eu.lee.com/uk-en/contact-us.html
We look forward to hearing from you.
Kind regards,
Lee Customer Service
Horrible!!!!!
Horrible!!!!!
I bought two pants in December 2025 , and I've been reaching out to them ever since about a return label, but they never got back to me!!!
What a scam!
13 December 2025
Unprompted review
Reply from Lee Online Store
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with Lee did not meet your expectations. After reviewing your case, we can confirm that multiple contacts were made with our customer service team, and in each instance, a full and detailed response was provided based on the information available.
As outlined in our returns policy, items can be returned within 30 days of delivery. Unfortunately, we are unable to accept returns beyond this timeframe.
If you would like to discuss this matter further, please do not hesitate to contact our team using the link below:
https://eu.Lee.com/uk-en/contact-us.html
Kind regards,
Lee eCommerce Customer Service
Excelent customer service
I have very difficult to identify myself with those negative experiences I read hear regarding Lee EU customer service. After being in contact with them a couple of times, my experience is that they provide a truly thoughtful and customer-minded service.
Initially, they made a mistake sending me wrong product, different jeans that I had purchase. After contacting them, I got all the help I needed to do my return. Since in this case it was their fault (sending wrong product), I got a refund for the return fee. They also helped me with some other questions I had with my order.
I approached them also for information about some products and they answered quickly and with lots of details, answering back to any additional doubt I had.
In my experience, excelent Customer Service.
20 April 2026
Unprompted review
Reply from Lee Online Store
Dear Customer,
Thank you very much for your kind feedback. We’re delighted to hear that you had a positive experience with us.
Your support means a lot to our team and motivates us to continue providing the best possible products and service.
Thank you for choosing us , we hope to see you again soon.
Lee eCommerce Customer Service
No problem to return an article if it…
No problem to return an article if it doesnt fit.
Thanks you.
Emile
14 March 2026
Unprompted review
Reply from Lee Online Store
Dear Customer,
Thank you very much for your kind feedback. We’re delighted to hear that you had a positive experience with us.
Your support means a lot to our team and motivates us to continue providing the best possible products and service.
Thank you for choosing us , we hope to see you again soon.
Lee eCommerce Customer Service
Excellent! Full credit!
i saw my “first Lee” (of 1971) in the online shop! I was really anxious to make it mine! So I called the online shop. It turned our my first Lee was sold out. But: The young lady immediately presented very nice and fitting items of the same category. The young lady is highly competent, has taste, is extremely cooperative and very friendly! I am still impressed! The young ladies name is Msryam.- Thank You, Maryam!-
23 January 2026
Unprompted review
Reply from Lee Online Store
Dear Customer,
Thank you very much for your kind feedback.
Maryam and the whole Team are delighted to hear that you had a positive experience with us.
Your support means a lot to our team and motivates us to continue providing the best possible products and service.
Thank you for choosing us , we hope to see you again soon.
Lee eCommerce Customer Service
Got to be the worst company going
Got to be the worst company going? I purchased the cowboy jacket from a retailer and loved it. Just went on the site to maybe get a shirt or jeans and it blocked me saying suspicious activity. 😂😂 I've been wearing vintage lee for years I've got all the old ones in my archive the chore, storm rider and there Detroit style. I'm very fussy and will only have ones with the original horizontal lining. I am 61 and have pictures of me in stormriders in the 80s. It's thanks to people like me that your brand as attained it's kudos and this is how you repay a customer.
17 February 2026
Unprompted review
Reply from Lee Online Store
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with Lee was not as positive as we’d hoped.
We can assure you that the issue you experienced was purely technical.
Switching to a different browser should resolve the problem.
Please rest assured that we have no reason to block customers from accessing our website.
We’d love the opportunity to discuss this further.
Please reach out to our team using the links below:
https://eu.lee.com/uk-en/contact-us.html
We look forward to hearing from you.
Lee eCommerce Customer Service
Unable to return unwanted items
Ordered as a guest. However, the website won't let me return part of my order easily. I've tried entering my order details on Sites-Lee-Site/en_GB/Order-TrackOrder but i get the following error:
We're sorry, but the email or ZIP code entered does not match our records. Please check your information and try again.
Regardless of it not working, the process of even finding the right link & method of returning is not straightforward at all.
16 November 2025
Unprompted review
Reply from Lee Online Store
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with Lee was not as positive as we’d hoped.
We’d love the opportunity to discuss this further and support you with your return. Please reach out to our team using the links below:
https://eu.lee.com/uk-en/contact-us.html or visit our FAQ section available on our website https://eu.lee.com/uk-en/returns.html.
We look forward to hearing from you.
Lee used to be my go-to brand for…
Lee used to be my go-to brand for jeans. The quality has decreased immensely. I bought a pair, washed it, went out crumpled like paper. I will never wear this pair of jean, such a waste of money and cotton. My older pair that was washed at the same time went out perfectly.
I'm going to need to find a new brand..
27 September 2025
Unprompted review
Reply from Lee Online Store
Dear sirs,
Thank you for sharing your feedback.
We’re really sorry to hear about your experience with your recent Lee jeans.
We strive to maintain high-quality standards, and we are sorry to hear that this pair didn’t meet your expectations.
Please contact us directly with your purchase details so we can look into this further. You can contact us through the contact form: https://eu.lee.com/fr-fr/contact-us.html
We are looking forward to hearing from you.
Our apologies for the inconvenience caused.
Best regards,
Lee Customer Care Team
Parcel never arrived, refund 1.5 month later
I ordered 2 summer tops. Package was delayed 2 weeks at firtst. Then sent to wrong pickup point 30miles distance. Then cancellation was not possible. Customer needs to initiate contact al the time. After 1.5 month finally got my money back. Never received the summer tops nor had any excuse.
Thanks for the late excuse Lee, but customer friendlyness does not start with an obligatory trustpilot reaction. Please really change reach out to a customer.
21 September 2025
Unprompted review
Reply from Lee Online Store
Dear sirs,
Thank you for sharing your experience with us.
We sincerely apologize for the delays, the inconvenience caused by the package being sent to the wrong pickup point, and the frustration you faced with the cancellation process. This is not the level of service we strive to provide.
We understand how disappointing it must have been to wait so long without receiving your summer.
Please know that your feedback is very important to us, and we will be investigating what went wrong to ensure this does not happen again in the future.
Kind regards,
The Lee Customer Care Team
Seriously the worst return and exchange…
Seriously the worst return and exchange ever I’m not even done doing it yet but what in the heck is up with that? It’s horrific and that whole site is a big mess and I never make reviews for websites but that’s how mad I am at it.
18 August 2025
Unprompted review
Good helpdesk and honest complaint process
Filed a complaint on my jeans that i bought 3 or 4 months earlier and got a quick and kind response from the helpdesk. Had to send over few photos of the issue and after a week or so they had concluded that there indeed was a defect and i could get my money back
18 June 2025
Unprompted review
Reply from Lee Online Store
Dear Jochem,
Thank you for sharing your feedback.
It is good to hear that our Customer Service Team solved your warranty issue.
We hope to see you again in the future.
Best regards,
The Lee Customer Care Team
Lee Online Store .
Lee Online Store is a great place for top quality iconic clothing. Customer service is also superb very friendly and helpful too.
10 June 2025
Unprompted review
Reply from Lee Online Store
Hello,
Thank you for leaving your review. We appreciate your feedback.
We are happy to hear that you are satisfied with our Customer Service.
Thank you for using Lee
Best regards,
Lee Customer Support Team
Placed an order with LEE
Placed an order with LEE, but unfortunately the package got lost due to poor service from the delivery company. I was very well assisted by LEE and compensated, my compliments to this company!
22 May 2025
Unprompted review
Reply from Lee Online Store
Dear Roel,
Thank you for sharing your positive experience.
It's great to hear that even when things went wrong with the shipment, our customer service stepped up and provided support and compensation.
Best regards,
The Lee Customer Care Team
No refund and no news for 2 weeks
Ordered an item on 11/5. Took them 5 days just to process my order. No email confirmation of order except shipping confirmation from Yodel on 16/5. The ordered item turned out was too big. Made the return on 19/5 and now it’s almost two weeks since I’ve returned my order. Yodel tracking shows that it was returned. No refund and AGAIN no confirmation email whatsoever. You’re never gonna know what’s going on with your order and return. Avoid at all cost.
30 May 2025
Unprompted review
Reply from Lee Online Store
Dear Atina,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the difficulties you’ve experienced, and we completely understand how frustrating the delays with your order and return must have been.
Please accept our sincere apologies for the inconvenience caused. This is not the experience we want for our customers, and we genuinely regret the trouble you’ve been through.
To ensure your concerns are addressed as quickly and thoroughly as possible, we kindly ask that you reach out to our Customer Service team at lee.uk@kontoorbrands.com. They’ll be ready to support you and provide any further assistance you may need.
Thank you again for your patience and understanding. We truly value you as a customer and are committed to making things right.
Warm regards,
The Lee Customer Service Team
Very helpful helpdesk
Very helpful helpdesk, quick and kind.
Solved an issue I had with the button falling of my jeans. Quality-control reviewed the pictures and Lee refund my money. Including a discount for future purchase.
No hussle. Just kudos!
14 May 2025
Unprompted review
Reply from Lee Online Store
Hi Mike,
Thank you for sharing your feedback.
We're glad our Customer Care Team resolved the issue with your jeans.
We hope you enjoy your next Lee purchase.
Best regards,
The Lee Customer Care Team
Great service.
Great service.
Great product.
Easy to work with and polite.
I am impressed.
Thank you!
23 May 2025
Reply from Lee Online Store
Dear Steve,
Thank you for sharing your feedback. We are happy to hear about your experience, and we hope you will enjoy our product.
Have a wonderful day,
The Lee Customer Care Team
Very good in general
Very good in general. I could not make use of my voucher due to a technical problem, after a short email conversation they solved it well. They also helped by phone later with the return art. Codes that were not clear in the return sheet. One advice to consider adjustment of the service time on the phone to most consumers shopping hours.
21 May 2025
Unprompted review
Reply from Lee Online Store
Hi Javier,
Thank you for your feedback!
We're glad to hear that we resolved the technical issue with your voucher and assist you with the return process.
We appreciate your suggestion regarding phone service hours and will certainly take it into consideration as we continually work to improve our customer experience.
Best regards,
The Lee Customer Care Team
Niyah was very polite and took are…
Niyah was very polite and took are order the right way even when we had to add to our order
18 May 2025
Unprompted review
Reply from Lee Online Store
Dear Marco,
Thank you for sharing your positive feedback. We are happy to hear that you had a good experience with our customer service.
We will pass on your message to Niyah.
Best regards,
The Lee Customer Care Team
Exemplary Customer Service
Marco in the EMEA customer support team was extremely helpful and pleasant to deal with. Marco had great patience in dealing with my MANY emails regarding a return and refund, and their manner in how they handled my case was exemplary!! Thank you Marco!
24 April 2025
Unprompted review
Reply from Lee Online Store
Dear Eoin,
Thank you for your sharing your feedback.
We are very happy to hear that you are satisfied with the help you received from our customer service, we will pass on your kind comment to Marco
Best regards,
The Lee Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.