A mistake in the order and the reaction was very fast. I have ordered some liquid and it came with different specifications, I have therefore informed the customer service and they already took acti... See more
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Rask levering og god service, samt superb kvalitet
Company replied
Delighted with my purchase. Website easy to navigate, I had a question about delivery options which was answered very promptly to my satisfaction. Received my order in just 4 days. Excellent company!
Company replied
Fantastic. This was crazy. Didn’t think it was possible to get it so fast. The site was in the swedish language and I didnt realize before the order was done that I ordered from dk. Even when I order... See more
Company replied
Company details
Written by the company
Esug.dk | E-cigaretter, stort udvalg og hurtig levering siden 2011 Hos Esug.dk har vi specialiseret os i e-cigaretter og tilbehør siden 2011. Med mere end 15 år i branchen er vi Danmarks mest erfarne og kompetente forhandler af e-cigaretter, og vi arbejder hver dag for at give vores kunder et stort udvalg, kompetent rådgivning og en god købsoplevelse. Danmarks største udvalg af e-cigaretter og basekits Vi er stolte af at kunne tilbyde Danmarks største sortiment af e-cigaretter og udvalgte basekits. Hos os finder du både e-cigaretter, e-væsker, coils, tanke, reservedele og tilbehør fra en lang række kendte producenter. Vi står også bag vores egen populære ePuff-serie, som siden 2013 har været kendetegnet ved høj kvalitet og fremragende smagsoplevelser. Eksperter med 15 års erfaring står klar til at hjælpe God kundeservice er en vigtig del af Esug.dk. Vores team består af medarbejdere med mange års erfaring og indgående produktkendskab, som står klar til at hjælpe både i vores fysiske butikker og gennem vores webshop. Uanset om du har spørgsmål til et produkt, mangler hjælp til en bestilling eller søger vejledning om kompatibelt tilbehør, kan du kontakte vores kundeservice via e-mail eller telefon. Hurtig levering med GLS, PostNord og Burd Vi ved, hvor vigtigt det er at modtage sine varer hurtigt. Derfor prioriterer vi dag til dag-levering og en hurtig og effektiv håndtering af alle onlineordrer. 96 % af alle onlinebestillinger bliver afsendt inden for 24 timer. Vi samarbejder med GLS, PostNord og Burd for at tilbyde fleksible og pålidelige leveringsmuligheder i hele Danmark. Hvorfor handle hos Esug.dk? - Aktiv forhandler af e-cigaretter siden 2011 - Mere end 15 års brancheerfaring - Danmarks største sortiment af e-cigaretter og basekits - Egen populær ePuff-serie siden 2013 med fokus på kvalitet og fremragende smag - Kompetent kundeservice via e-mail, telefon og i vores butikker - 96 % af alle onlineordrer afsendes inden for 24 timer - Levering med GLS, PostNord og Burd Hos Esug.dk kombinerer vi mange års erfaring med et stort produktudvalg, personlig service og hurtig levering. Vores mål er at give dig en tryg og professionel købsoplevelse, hver gang du handler hos os.
Contact info
Håndværkerparken 15, 4660, Store Heddinge , Denmark
- 50866000
- mail@esug.dk
- esug.dk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from esug.dk
Hej Kim 😊
Mange tak for din flotte anmeldelse og de 5 stjerner! ⭐
Det glæder os rigtig meget at høre, at du er tilfreds med både den hurtige levering, vores service og kvaliteten af produkterne.
Vi gør os altid umage for at give vores kunder den bedst mulige oplevelse, så det betyder rigtig meget for os at få så positiv en tilbagemelding! ❤️
Tusind tak for din tillid til os. Vi ser frem til at kunne betjene dig igen i fremtiden!
Med venlig hilsen
Christopher
Esug.dk
Everything ok
22 September 2026
Reply from esug.dk
Sehr geehrter Herr Fritzenkötter,
vielen Dank für Ihre 5 Sterne! ⭐⭐⭐⭐⭐
Es freut uns sehr, dass alles zu Ihrer Zufriedenheit war. Vielen Dank für Ihre Bewertung und Ihr Vertrauen in uns 😊
Wir freuen uns darauf, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen
Herr Klapproth
Esug.dk
Fantastic
Fantastic. This was crazy. Didn’t think it was possible to get it so fast. The site was in the swedish language and I didnt realize before the order was done that I ordered from dk. Even when I order stuff in Sweden its normaly 2-3 days. But no, it took less than a day.. 23hours and 20minutes it was in my mailbox. Lol, and Im still trying to figure out how. Well , I ser you next time I need something for my Vape neighbour. Greetings from Swe
20 February 2026
Unprompted review
Reply from esug.dk
Thank you so much for your truly amazing 5 star review, Johannes! 🤩⭐️
Thank you for the great feedback and for sharing the whole story, it was a joy to read 😄 The fact that you only realized afterwards that you ordered from Denmark almost makes it even funnier when the package still arrives in under a day. 23 hours and 20 minutes is seriously fast, we’re standing here ourselves thinking “wow, that was quick” 😂🚀📦
We will be more than happy to serve you again in the future, next time you need something for yourself or your vape neighbour 😄💨
Once again, thank you so much for the truly wonderful review! 🙏⭐️
Kind regards
Christopher
Esug.dk / E-bloss.se
Stort tack för din riktigt fina 5 stjärniga recension, Johannes! 🤩⭐️
Tack för den fina feedbacken och för att du delade hela historien, den var verkligen rolig att läsa 😄 Att du först i efterhand upptäckte att du hade beställt från Danmark gör det nästan ännu roligare när paketet ändå kommer fram på under ett dygn. 23 timmar och 20 minuter är verkligen snabbt, vi står här själva och tänker “oj, det där gick undan” 😂🚀📦
Vi kommer med största glädje att hjälpa dig igen i framtiden, nästa gång du behöver något till dig själv eller din vape neighbour 😄💨
Ännu en gång, stort tack för den verkligen fina recensionen! 🙏⭐️
Med vänliga hälsningar
Christopher
Esug.dk / E-bloss.se
Reply from esug.dk
Hi Fabian,
Thank you so much for your 5 star review! 😄⭐️
We are really happy to hear that you think the product is great 🙌📦 It means a lot to us that you had a good experience.
We look forward to serving you again in the future! 😊
Kind regards
Christopher
Esug.dk
Reply from esug.dk
Hej Viktoriia 🌟
Tusind tak for de 5 stjerner. Det gør os virkelig glade at høre at du synes vi gjorde et super stykke arbejde 😄 Din feedback betyder meget for os.
Vi glæder os allerede til at betjene dig igen i fremtiden.
Med venlig hilsen
Christopher
Esug.dk 💙
Reply from esug.dk
Hi Thomasz,
Thank you so much for your great review and the 5 stars! 😊 We're thrilled to hear that you found our service perfect and fast – that's exactly what we strive for.
We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Christopher
Esug.dk
Reply from esug.dk
Hi Tim,
Thank you for your fantastic review! We're delighted to hear that you appreciate our customer service. Our team is committed to providing professional, friendly, and efficient support to all our customers, and your kind words truly motivate us. If you ever need further assistance, please don't hesitate to reach out.
Kind regards
Christopher - Esug
Customer support actually working
I ordered a vaping mod from them. The mod is completely defunct. It can't be switched on. Hopefully they didn't know it's not working before they sent it to me. The problem is I wrote them 2 emails already and they don't seem to react to them.
UPDATE: They've contacted me via email and phone. Communication went in english with no probs. We had a nice conversation and diagnosed the problem. Since the device I ordered is completely dead they agreed to give me a complete refund.
PS: They might be a little bit overwhelmed thats why they react so slowly
11 November 2024
Unprompted review
Reply from esug.dk
Hi Robert
Thank you for your feedback and for your patience😊 We’re happy to hear that we were able to resolve the issue and issue a full refund. We apologize for the delay in response, as we strive to improve our service and communication. Your understanding is greatly appreciated, and we’ll continue to work on providing quicker responses. Thank you for bringing this to our attention, and we hope to serve you better in the future🌟
Best regards
Alina
Delighted with my purchase
Delighted with my purchase. Website easy to navigate, I had a question about delivery options which was answered very promptly to my satisfaction. Received my order in just 4 days. Excellent company!
1 November 2024
Unprompted review
Reply from esug.dk
Hi Florence
Thank you so much for your wonderful review😊 We're glad to hear you're happy with your purchase and had a great experience with our website and customer service. We truly appreciate your feedback and look forward to serving you again🌟
Best regards
Alina
Reply from esug.dk
Hi Klaudia
Thank you for your kind words 😊 We're thrilled you had a great experience with our fast service. Looking forward to serving you again soon🌟
Best regards
Alina / Esug.dk
Fast delivery and good support from customer service
Efficient discussion with customer service regarding available colors of product. Once settled, delivery was very quick.
12 September 2024
Unprompted review
Reply from esug.dk
Hi
Thank you for your wonderful feedback🌟 We're thrilled to hear that you had an efficient discussion with our customer service and found the support helpful.
It's great to know that your delivery was quick as well.
We look forward to serving you again😊
Best regards
Alina
Payment from Norway does not go…
Payment from Norway does not go through.I tried to pay for almost 2 weeks.Nothing helps. Neither changing the browser, nor clearing the cache. I'll have to look for another store.
25 July 2024
Unprompted review
Reply from esug.dk
Hi Nikolai,
Thank you for sharing your feedback. I'm sorry to hear about the payment issues you've experienced from Norway and understand how frustrating this must be. We're actively looking into this problem with our technical team to ensure that our payment process works smoothly for all our customers. In the meantime, please feel free to reach out to our support team so we can explore alternative solutions that may help complete your order. We truly value your feedback and hope you'll give us another opportunity to serve you better.
Med venlig hilsen
Christopher - Esug
Reply from esug.dk
Hej Bjørn
Tak for din anmeldelse 😊 Vi er glade for, at du oplevede rask levering.
Hvis du har brug for yderligere assistance, er du altid velkommen til at kontakte os.
Venlig hilsen
Alina
Protected packaging, fast shipping …
The item in the package was protected very good, fast shipping - 5 stars customer experience! Thanks you guys from ESUG.dk
8 May 2024
Unprompted review
Reply from esug.dk
Hi
Thank you for your wonderful review! 🌟 We're thrilled to hear you were pleased with the packaging and shipping. Thank you for choosing ESUG.dk, and we look forward to serving you again! 😊
Best regards
Alina
Reply from esug.dk
Hi Tomasso
That's wonderful to hear! We're thrilled everything was perfect for you. Your satisfaction is our top priority, and we look forward to serving you again. Thank you for choosing us! 🌟
Best regards
Alina / Esug
amazing
They have a wonderful support team that always follows up on the customer and pleases him...the best service and the finest types of goods ❤️
29 January 2024
Unprompted review
Reply from esug.dk
Dear Karla
Thank you for your kind words! 💕
Our devoted support team consistently goes the extra mile, ensuring a personalized and satisfying experience for every customer. We're glad to provide not just products, but a service tailored to meet your needs. Your satisfaction is our priority, and we appreciate your trust in us. We look forward to serving you again soon! 🌟
Best regards
Alina
Reply from esug.dk
Hi Lukasz
Goooood to hear! 🚀 We're thrilled that our service was simple, fast, and reliable—just what you needed. Your satisfaction is our priority, and we appreciate your positive feedback. If you ever need anything else, we're here for you. Thanks for choosing us! 🌟🛍️
Best regards
Alina
Prompt service
1 November 2023
Unprompted review
Reply from esug.dk
Hi Barrie
Thanks for recognizing our prompt service! We're delighted you had a swift experience. Any suggestions for improvement are welcome. We're eager to assist you again soon!
Best regards
Alina / Esug
Reply from esug.dk
Kære Dan
Vi værdsætter din ærlige feedback. 😊 Vi er altid på vej til at forbedre vores service, og din mening hjælper os med at vokse. Hvis der er noget specifikt, du gerne vil se ændret eller forbedret, er vi lydhøre over for dine forslag. Tak for at give os muligheden for at lære og vokse. 🙏
Med venlig hilsen
Alina
Reliable delivery to Germany
We have ordered 2 items to Germany, that were out of stock at our local seller.
The delivery was fast and well packed.
Items arrived in mint condition as described.
27 August 2023
Unprompted review
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