Erbology Reviews 

1,348
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, delicious fresh taste, and healthy natural ingredients, making these items a truly reliable choice for daily wellness routines and personal health needs. People also appreciate the prompt shipping services and the helpful customer support team that quickly resolves any unexpected problems with care. Some reviewers were not happy with occasional delivery issues, noting that packages sometimes arrived damaged or experienced unexpected transit delays. A few consumers also mentioned receiving incorrect or expired items, pointing out that dealing with these logistical mistakes required extra communication, effort, and patience.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and variety of... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the organic ingredients... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is generally fast, prompt, and... See more

Customer service

Consumers find customer service to be positive and helpful, noting that queries are handled quickly and with... See more

Order

Customers had ambiguous experiences with order. While many reviewers reported happiness with prompt shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, a great seller with excellent products—I shop here regularly. I’ve given 4 stars this time due to packing concerns. My order that also contained three large glass bottles arrived safely, thou... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Erbology multiple times. My typical order is for Organic Bergamot Juice. Love the product. Extremely fresh tasting. This latest order, I received my shipment damaged with some... See more

Company replied

Rated 5 out of 5 stars

I am so happy that the Sea Buckthorn juice is back in stock. I drink this with sparkling water and Bergamont juice, and it's definitely helping me fight off the winter bugs. Erbology has exceptional q... See more

Company replied

Rated 5 out of 5 stars

I still haven't received most of my order, so I'm not giving you points on timely delivery. I did finally receive the rest of my order last Friday - not sure where the hold up occurred (company or... See more

Company replied


Company details

  1. Health Food Store
  2. Fitness and Nutrition Service
  3. Gourmet Grocery Store
  4. Organic Drug Store
  5. Organic Food Store
  6. Tea Store

Written by the company

Erbology creates functional foods that help you feel good. We scour the world to source powerful medicinal plant-based ingredients directly from organic farmers. No gimmicks, no nasties. Discover functional mushrooms grown in Europe by mycologists with over 20 years of R&D. Tested for polysaccharides, beta-glucans, and secondary metabolites, our mushrooms are among the best in the world. From Lion’s Mane to Cordyceps, the potency and purity of our mushrooms are backed by numbers. Crafted in small batches, our unique range of blends includes powders specially designed to support female and male wellbeing. Explore our range of Greens, Ayurvedic Herbs, and Amazonian Botanicals, including adaptogens such as ashwagandha, shatavari, and maca root. Our plant juices, ranging from our bestselling sea buckthorn and aloe vera to rare bergamot and aronia, are pure, undiluted, and unsweetened, while our cold-pressed oils are rich in healthy omegas and vitamins. Discover our bestselling Milk Thistle, Sea Buckthorn, and Jerusalem Artichoke Powder—free from any additives, just pure plant power. You’ll love our selection of Brews, including organic ceremonial matcha sourced directly from Japanese farmers and our creamy Italian Almond M*lk Powder. We’ve also created over 500 recipes and articles, covering vegan dishes and a holistic approach to wellbeing.


Contact info

  • 20-22 Wenlock Road , N1 7GU, London, United Kingdom

  • erbology.co

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(1,348)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have sofar used their Organic Virgin…

I have sofar used their Organic Virgin Olive Oil, Grass Powders, and Black seed oil. All products of absolute highest quality and freshness!! Logistics/shipping also first rate.

16 August 2026
Unprompted review
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Reply from Erbology

Thank you, Gary! Great to hear you've been enjoying our oils and powders, and that the shipping has been smooth. Team Erbology

Rated 5 out of 5 stars

Great product

Great product, quality oil. FedEx ruined the delivery, but Victor from Erbology followed up immediately and resolved the whole issue. Excellent customer services

17 August 2026
Unprompted review
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Reply from Erbology

Thank you, Vicky. We're sorry FedEx let you down on this one, but glad Victor was able to step in and get it sorted quickly. We'll pass your kind words on to him! Team Erbology

Rated 5 out of 5 stars

Fabulous products and excellent…

Fabulous products and excellent customer service - what more could you ask for? Love the walnut oil and hibiscus powder. Thanks Erbology.

17 August 2026
Unprompted review
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Reply from Erbology

Thank you, Lorraine! Great to have you with us. Team Erbology

Rated 5 out of 5 stars

Happy with products

I've ordered a couple of times from Erbology and have been impressed with the speed of delivery and quality of products.
I was kept up to date with emails all along ordering and waiting for delivery.
Some of the items I ordered weren't quite to my taste although there was nothing actually wrong with them.
I've had several flavours of the crackers, they all had a nice crisp snap to them but the flavours didn't seem to be as interesting as I was hoping.
As I say, there was nothing wrong with them just not what i was hoping for.
I also had the selection of 3 types of granola.
All 3 flavours where nice. The fruity ones in particular and the buckwheat base gave them a nice earthy flavour.
I wasn't keen on the texture and would've preferred a more typical cluster rather than the broken sheets which they come as.
This is again,just a personal preference and the product was perfectly fine.

I love to try different interesting foods particularly foods you don't see elsewhere and so I'm very happy to have tried what I've had

I'm not sure of the dates I've ordered so have guessamated that.

1 July 2026
Unprompted review
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Reply from Erbology

Thank you, Herbie! Great to hear the delivery experience has been smooth. We appreciate the honest feedback on the crackers and granola. Taste and texture are personal, and it's useful to know. Hope you find more products on the site that catch your eye. Team Erbology

Rated 5 out of 5 stars

Consistent high quality products over…

Consistent high quality products over the years I have been a customer and excellent customer service. I recently had an issue with my order and they rectified it immediately - above my expectations given the scenario.

11 August 2026
Unprompted review
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Reply from Erbology

Thank you! It means a lot to hear that our service has been consistent over the years. Glad we could resolve your recent order issue quickly. Team Erbology

Rated 5 out of 5 stars

Favorite powders

I have been ordering my powders and mushrooms from Erbology for over a year now. I am particular about where ingredients are sourced from, and Erbology does this well. They have a variety of powders and mushrooms to choose from, and have brought new items to their website since I have been ordering. They give a good description on their website about the benefits of each powder/mushroom, as well as show research articles. I like to use them in my morning protein smoothie. I have never had an issue with shipping, and the quality of the products have arrived fresh. #grateful

12 August 2026
Unprompted review
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Reply from Erbology

Thank you, Brooke! Sourcing is something we take seriously, so it's great to hear that comes through. Happy to have you as part of the Erbology community for over a year now. Team Erbology

Rated 1 out of 5 stars

Terrible company to deal with

Terrible company to deal with. I would recommend looking at all the other 1 star reviews as their customer service is absolutely shocking, (that’s when/if they actually decide to get back to you). There is no transparency at all and customer retention is obviously not high on their agenda as a company. I will take my business where it is appreciated!
***Update to your reply below*** You sent me a personalised discount code to my email saying ‘we’ve missed you’ here is a discount code to ‘come back’ and to use on my next order! Hence the reason I ordered again. It is false advertising and misleading to give customers discount codes to incentivise them to reorder again and then don’t allow them to use it! Don’t try and gaslight me please and make out like I’m the one in the wrong with this, it is an extremely underhanded and skullduggery way to do business! I’ll wait for your next response…..

11 August 2026
Unprompted review
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Reply from Erbology

Thank you for your feedback, Lisa. We're sorry to hear you felt this way. Regarding the discount code, as noted at checkout, codes are single-use and cannot be applied more than once. We understand this can be frustrating, but this information is displayed clearly during the checkout process. Team Erbology

Rated 5 out of 5 stars

It is easy

It is easy. Erbology delivers high quality products.

28 July 2026
Erbology logo

Reply from Erbology

Thank you! Great to hear the experience has been straightforward and the quality has come through. Team Erbology

Rated 5 out of 5 stars

good customer service

Parcel arrived damaged.
Replaced shipment was easy and fast

27 July 2026
Erbology logo

Reply from Erbology

Thank you! We're sorry the parcel arrived damaged, but glad the replacement was with you quickly. Team Erbology

Rated 5 out of 5 stars

Good customer care

I placed an order via Amazon. Unfortunately the wrong sized product was sent. I raised a query and the correct product was sent the following day and received the next. It’s nice to that there are still businesses who deal with customer queries quickly and with no fuss. Despite the mistake I’ll be very happy to buy from Erbolgy again.

31 July 2026
Unprompted review
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Reply from Erbology

Thank you, Rupert! We're sorry the wrong size was sent, but glad the correct one reached you quickly. We look forward to your next order. Team Erbology

Rated 5 out of 5 stars

Great product

Great product! Amazing taste! Awesome customer service! Thank you

31 July 2026
Unprompted review
Erbology logo

Reply from Erbology

Thank you, Tatyana! We're glad the product and the service both landed well. Team Erbology

Rated 3 out of 5 stars

A little disappointed that you seem to…

A little disappointed that you seem to have switched to using Fed-Ex, which I assume is the reason for the unsustainable packaging. My items were all wrapped in bubble wrap, which I can at least recycle at a supermarket, but the whole box was wrapped in white plastic, which seemed unnecessary. Other companies use paper padding and environmentally friendly tape etc. I think this would suit your brand more.

20 July 2026
Unprompted review
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Reply from Erbology

Thank you for the feedback, Pip. Packaging sustainability is something we care about too. The plastic wrapping is currently used only for parcels containing liquids to prevent damage in transit, but it's an area we're actively working to improve. We appreciate you taking the time to flag it. Team Erbology

Rated 5 out of 5 stars

amazing products and amazing customer service

I ordered the products I wanted and total came over 160
not including tax and later found out that if you spend over a certain amount, you get a free product. Well, I reached out to Victor at customer service and he was very accommodating and assured me that I would get the free product. Thanks Victor

12 July 2026
Unprompted review
Erbology logo

Reply from Erbology

Thank you, Cheryl! Glad Victor could sort that out for you. We'll pass your kind words on to him. Team Erbology

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Recd open product from Amazon and they replaced it. High quality product as well. I recommend.

21 July 2026
Unprompted review
Erbology logo

Reply from Erbology

Thank you! We're sorry the product arrived open, but glad we could get a replacement to you quickly. We appreciate the recommendation. Team Erbology

Rated 4 out of 5 stars

Customer service was excellent

Customer service was excellent
One of my products didn’t arrive, Victor arranged for the missing item to be delivered within a couple of days.
I love the products & will be using in the future
Thank you

2 July 2026
Unprompted review
Erbology logo

Reply from Erbology

Thank you, Louise! Sorry one of your items didn't make it first time round, but glad Victor got it to you quickly. We look forward to your next order. Team Erbology

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