Great customer service during the contract activation process - shoutout to Malek for his support! I’ll update the review with more information about the service in a few months :)
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Ikram a été exceptionnelle. Elle a été très patiente, professionnelle et bienveillante, et a même parlé anglais pour s’assurer que je comprenne tout, alors qu’il s’agissait d’un contrat d’électricit... See more
Company replied
I like Ekwateur. Getting my services was very easy. As an American now living in France, they transferred me to an English speaking representative. Also, I like their pay as you go feature. It seems m... See more
Company replied
I purchased a subscription without knowing electricity was covered in my rent. Ekwateur gave no clarity on where the power I was paying for was going and did not notify me that it was not being used a... See more
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Company details
About Ekwateur
Written by the company
Ekwateur - Fournisseur d’énergie 100% renouvelable
Ekwateur est un fournisseur d’énergie 100% renouvelable engagé dans la transition énergétique, et ce n’est pas tout !
- Réduisez votre facture et votre consommation grâce à notre application et de nombreux conseils sur notre blog
- Devenez votre propre producteur·trice d’énergie solaire en installant des panneaux solaires en toiture ou des kits solaires dans votre jardin et revendez votre surplus à Ekwateur
- Maîtrisez votre chauffage électrique gratuitement avec notre thermostat connecté pour radiateurs électriques
- Boostez votre mobilité électrique avec une offre de fourniture pour voiture électrique sur mesure et une borne de recharge 10x plus rapide qu’une prise classique
Un service client à votre écoute !
Written by the company
- Pour des échanges super sympas (et non scrytpés)
- Notre équipe d'expert·e·s est formée pour répondre à toutes vos questions. Basé·e·s à Amiens et à Reims, nos conseiller·e·s sont disponibles 6j/7.
- Et même... Un service client collaboratif
- Ce sont nos propres client·e·s qui vous répondent toujours avec le sourire. 😉
Contact info
79/81 rue de Clichy, 75009, Paris, France
- 0977406666
- nous-on-repond@ekwateur.fr
- ekwateur.fr
L'incroyable fournisseur d'énergie verte
4.4
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Great support in activation of the contract
Great customer service during the contract activation process - shoutout to Malek for his support!
I’ll update the review with more information about the service in a few months :)
21 August 2026
Unprompted review
Reply from Ekwateur
Thank you very much for your feedback!😊 We’re delighted that you’ve had a positive experience with our customer service during the activation of your contract. We’re also happy that Malek was able to support you throughout the process. We’ll be delighted to hear from you again in a few months and hope your experience with Ekwateur continues to meet your expectations.
Service has been reliable… thank you.
28 June 2026
Reply from Ekwateur
Merci beaucoup pour votre retour !💚Nous sommes ravis d'apprendre que notre service répond à vos attentes et qu'il vous apporte entière satisfaction. Votre confiance est une belle récompense pour nos équipes et nous encourage à continuer à vous offrir un accompagnement de qualité. Merci encore et au plaisir de vous accompagner longtemps chez Ekwateur !
I found Ekwateur to be responsive and…
I found Ekwateur to be responsive and helpful. I was on hold a short amount of time, and my issue was resolved.
15 July 2026
Unprompted review
Reply from Ekwateur
Merci beaucoup pour votre retour positif.💚Nous sommes ravis de savoir que vous avez apprécié la réactivité et l’efficacité de notre service client, ainsi que la rapidité de la prise en charge de votre demande.
La satisfaction de nos clients est au cœur de nos priorités, et nous sommes heureux d’avoir pu vous apporter une solution adaptée dans les meilleurs délais.
Merci pour votre confiance et pour avoir partagé votre expérience avec Ekwateur.
Simple et efficace
Changement simple et rapide. Conditions claires, tarifs intéressants, application au top.
Je recommande 👍
26 February 2026
Unprompted review
Reply from Ekwateur
Merci pour votre message enthousiaste 🌱
Votre satisfaction reste notre plus belle source d’énergie. Nous sommes heureux que la transition ait été aisée et expéditive, et que la clarté de nos conditions et de nos tarifs vous convienne. Nous sommes également contents que l'application soit à votre goût. Merci pour votre recommandation !
They don’t feel responsible to the clients. They could send me a simple message that they are working on my demand
I tried to contact them via email twice but I haven’t received any response yet.
6 April 2026
Unprompted review
Reply from Ekwateur
We are sorry to hear that you have not received a response to your emails and we understand your frustration.
In order to review your request and assist you as quickly as possible, we invite you to send us your contact details and your contract reference via private message. We will then be able to contact you directly and look into your situation.
We look forward to your reply.
Great energy supplier
I like the service, the fact that it is as sustainable as energy can be for my situation and the app works great and makes managing my contract super simple
14 March 2026
Unprompted review
Reply from Ekwateur
Thank you very much for your message 💚
When simplicity and satisfaction come together, you know you're on the right track. We're glad that our service, our commitment to sustainability and the ease of use of our app help make managing your contract simple.
Good communication regarding service
Good communication regarding service, charges, etc. Website is helpful and easy to use.
14 March 2026
Unprompted review
Reply from Ekwateur
Thank you for your kind message🌱
We're glad that the communication around our services and charges, as well as the ease of use of our website, meet your expectations.
Help with contractualities and turning on electricity
I contacted the ekwateur service team on two separate occasions, firstly for requesting an electricity contract to be activated for my new address (and a cancellation of my old address) where I spoke to Jules, and secondly for turning on the electricity in my new home where I spoke with Pierre.
Jules and Pierre were extremely helpful for me in navigating these urgencies, and they also stayed patiently on the line to provide a comprehensive solution.
16 February 2026
Unprompted review
Reply from Ekwateur
Hello,
Thank you very much for taking the time to share your experience.
We are delighted to hear that Jules and Pierre were able to assist you efficiently with the activation of your new contract and the electricity turn-on at your new address. Moving can be stressful, so we’re glad they were able to guide you through the process and stay on the line to ensure everything was properly handled.
Your feedback will be shared with them — it will definitely make their day ⚡
Thank you for your trust, and welcome to your new home with Ekwateur.
Merci Ikram! Un service absolument remarquable !
Ikram a été exceptionnelle. Elle a été très patiente, professionnelle et bienveillante, et a même parlé anglais pour s’assurer que je comprenne tout, alors qu’il s’agissait d’un contrat d’électricité en France. Elle n’a rien lâché jusqu’à ce que tout soit finalisé. Service vraiment excellent — merci beaucoup !
Ikram provided outstanding support. She was extremely patient, kind, and professional, and even spoke English to make sure I understood everything, although this was about a French electricity contract. She did not give up until everything was perfectly finalized. Truly excellent service — thank you, Ikram!
15 January 2026
Unprompted review
Reply from Ekwateur
Thank you very much for your feedback!
We are delighted that Ikram could support you with patience, kindness, and professionalism, ensuring everything was perfectly understood and finalized.
Your kind words will make her very happy and motivate our team to continue providing excellent service!
She is bring me Sun in this winter so…
She is bring me Sun in this winter so cold!!! She's resol e my issue abd finalize my subscription good for me!!! Everyone happy!! The best customer service of the year.
16 December 2025
Unprompted review
Reply from Ekwateur
Thank you so much for your amazing feedback!
We’re truly happy to hear that our customer service brought some sunshine into your winter ☀️
It’s great to know your issue was resolved and your subscription finalized smoothly.
Your kind words mean a lot to our team. Thank you for your trust!
The great partner
Leslie was great on the phone. I wish I have her in my daily activities. My best Lady
11 December 2025
Unprompted review
Communication top 👌
21 November 2025
Unprompted review
Très satisfait !
Après plus d'un an chez eux, je peux l'affirmer : Prix intéressant, communication au top, outils et interfaces performants, je recommanderais Ekwateur à n'importe qui.
7 November 2025
Unprompted review
Reply from Ekwateur
Bonjour Alexander
Nous sommes sincèrement désolés que votre expérience avec nos services se soit terminée de cette manière. La résiliation de votre contrat est toujours une décision que nous regrettons, car notre souhait est d’accompagner nos clients sur la durée.
Dans votre cas, cette résiliation a malheureusement été enclenchée à la suite d’impayés restés sans règlement malgré plusieurs relances de notre part. Le paiement est intervenu après la clôture du contrat, ce qui n’a pas permis d’éviter l’interruption de fourniture.
Nous comprenons que cette situation ait pu être source de frustration et tenons à vous présenter toutes nos excuses pour les désagréments subis.
On reste à votre disposition, bonne journée.
L'équipe Ekwateur
Reply from Ekwateur
Un grand merci pour ces 5 étoiles ⭐
Nous sommes ravis que l’application vous plaise !
I have been a customer of Ekwateur…
I have been a customer of Ekwateur since December 2022 and have had no issues, until my power was cut six days ago with no warning. At first I thought it was a trip or a local power cut, until I called Ekwateur and found out that they have cut my supply and ended my contract. They claim they had sent me warnings via SMS, Email and Post. I have not received a single warning. The warning to cut us off was over an uncollected payment of €67, the amount due for January. They have since collected without any problem the amounts for February and March, and every month before that. I am still totally unsure why they didn’t collect the payment of €67 for January via the active direct debit we’ve had set up since december 2022. I sent the amount to them via card payment as soon as I realised it was showing as unpaid on my account, but this was too late after the supply had been cut. The only knowledge I had of this was when I logged into their website and looked at my payment history. I sent them an email asking for proof of their warnings, and I also provided proof of my full, paid payment history and active direct debit. They stopped responding to emails on Friday morning. They also seemed to have no care whatsoever that we’ve been left without any electricity for 6 days, over Easter weekend, or that we were trying very hard to cooperate, paid any outstanding bills immediately and just wanted to get our electricity back as soon as possible. They demanded that we pay €600 to be reconnected, but also gave us no instruction on how we might settle this amount. They even told us that we don’t have a direct debit set up, which we clearly do. They were unable to provide any proof at all that they ever sent a payment reminder or warning via any of the methods mentioned. I have since subscribed to a new supplier, who have now told me that they are unable to connect us due to Ekwateur. Ekwateur will not take any responsibility or help us at all - they simply told us that there is no block from their side and we must call Edenis. Edenis won’t help us either and now we’re going into our second week with no power, with no one offering a solution.
I am appalled at Ekwateur’s customer service and lack of care.
22 April 2025
Unprompted review
Reply from Ekwateur
Hello Kate,
We are truly sorry for the inconvenience caused by this outage.
As we discussed together on Facebook and by email, any supplier can set up a service contract to restore electricity to your home, there is no lockout.
Regarding the direct debit, the latter was in place but following the rejection in January, we are not re-presenting the direct debits, it is therefore necessary to pay by bank card in this situation.
Following our exchange on Facebook, I sent you an email with the two letters I sent attached to inform you of the upcoming outage.
The security deposit will be required to return to our home.
I remain available. Have a nice day.
Thanks a lot its a big help for us,and…
Thanks a lot its a big help for us,and good price,than edf
Thank you
26 March 2025
Reply from Ekwateur
Thank you for your message Mariano 😁
Excellent contact with Ishmael at…
Excellent contact with Ishmael at Ekwateur! A pleasure to deal with him and he solved our problems with great professionalism, charm and humour!
28 March 2025
Unprompted review
Reply from Ekwateur
Thank you so much for your message Steve 😁
Ask for an English speaker if your French is still only at school girl level!
I have set up my electric supplier for my French property with Ekwateur. They provided me with an English speaker - Ismael. He was very friendly and talked through the process with me. He was incredibly helpful and supportive. Thank you Ismael!
24 February 2025
Unprompted review
Reply from Ekwateur
Thank you so much for your message !
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