Eden Medical Clinic Reviews 

193
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making them feel at ease. Many highlighted the exceptional user experience, noting the warm, welcoming atmosphere and detailed explanations, which led to tailored treatments and positive outcomes. However, some customers noted issues with treatment effectiveness, experiencing little to no results or adverse side effects. A few also mentioned feeling the service was impersonal, with concerns about pushy upselling or a lack of follow-up. Dissatisfaction with communication was also reported, with complaints sometimes dismissed or apologies absent for negative outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Service

Customers had ambiguous experiences with service, with many praising the professionalism and attentiveness of... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting great overall... See more

Product

Reviewers highlight ambiguous aspects of product, with some expressing delight and satisfaction with their... See more

User experience

Reviewers consistently express high satisfaction with their overall user experience, often describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Mildred in Eden Galway clinic is absolutely fantastic. I have acne and she went above and beyond to address my skincare concerns and I am so happy with my Botox treatment from her. Maeve on recept... See more

Company replied

Rated 5 out of 5 stars

Just love attending Eden Medical Clinic Cork. From the moment I step foot in the clinic it is such a warm and welcoming vibe. Girls on reception are so helpful and polite, Dr. Ashling is amazing, so g... See more

Company replied

Rated 5 out of 5 stars

EVERYTHING WAS EXPLAINED, from start to finish. I knew exactly what was going to happen, which eased my nerves. Dr Ali explained the procedure and the surgeon did exactly what was explained. I was ver... See more

Company replied

Rated 5 out of 5 stars

Loved my experience at Eden medical Carlow, called and booked my appointment with Katie she was super friendly and helpful and answered all my questions. My appointment with Dr. Yuri was great she rea... See more

Company replied


Company details

  1. Medical Clinic
  2. Plastic Surgeon

Written by the company

Welcome to Eden Medical Clinic, a group of state-of-the-art medical aesthetic clinics in key locations across Ireland. We are located in Cork, Adelaide Road Dublin, Sandyford Dublin, Limerick, Galway, Kerry, Kilkenny, Waterford, and Belfast. Led by our team of highly qualified medical clinicians, we offer a wide range of safe and effective non-invasive anti-ageing aesthetics that make the most of an extensive portfolio of market-leading technologies. Our ethos is simple – we work to boost confidence and subtly enhance natural beauty with a select number of treatments. We want you to leave our clinics looking and feeling nothing short of fabulous.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

193 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(193)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

After choosing to treat myself for an upcoming big birthday this year, Eden medical was recommended by a friend. Iv had the pleasure of meeting receptionist Aisling upon arrival and skin care specialist, after having my treatment with the incredible & highly professional dr.joseph. From start to finish, my experience was wholly positive, accommodating & with attention to detail. I now class myself as becoming a regular customer. Highly recommend the kilkenny branch/team members. The staff are welcoming, positive & friendly. A thriving environment for happy satisfied customers! See you all soon again, & thanks again for a very pleasant appointment! 💖

16 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff were friendly and helpful

The staff were friendly and helpful. Great service. I would recommend it to anyone.

2 July 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Hi Susie, thanks for sharing your feedback with us. We really appreciate it more than you know. Best wishes, Eden Medical x

Rated 5 out of 5 stars

Recommend

Loved treatment with dr Shaleen
Would recommend at eden medical tralee

4 July 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Hi Helen, thanks for taking the time to leave us this feedback. Its invaluable to us. Best wishes, Eden Medical x

Rated 5 out of 5 stars

Im having the best experience with…

Im having the best experience with dr hafsa in killarney, she listens to all concerns and explains everything. Its definitely not all about money for her , She really cares for her clients. Anna and Bonnie in reception are really helpful also . ❤️

20 June 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Hi, thank you so much for your very generous feedback. Bonnie and Anna are going to be delighted and of course Dr Hasfa. We really appreciate it. Best wishes, Eden Medical x

Rated 1 out of 5 stars

I did AWI in the clinic tralee with…

I did AWI in the clinic tralee with Lydia not happy at all went back but no difference at all still have all movement in my forehead
Dont waste your money in there go to someone more professional

20 May 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Dear Zona,
Thank you for taking the time to share your feedback. We are very sorry to hear that you are disappointed with your experience and the results of your treatment. At Eden Medical, we genuinely care about our patients and always aim to provide the highest standard of care and support.
We would really like the opportunity to look into this further for you. Unfortunately, we are unable to identify you from the name displayed in this review and cannot locate a matching patient record in our system.
Please contact our Patient Care Team on 1800 911 560 at your earliest convenience so that we can discuss your concerns in detail and review your treatment history. We are committed to understanding what has happened and doing our best to assist you.
We look forward to hearing from you.
Kind regards,
Eden Customer Care

Rated 5 out of 5 stars

Fantastic welcome and results

Arrived yesterday for my treatment and was warmly welcomed by the lovely Helena. She always has a smile on her face! Dr. Aoife is so informative and sweet, I truly trust her with her knowledge and opinions of what's best for me. I recommend the Portlaoise clinic to all my friends.

8 April 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Hi Aisling,
Thank you so much for your kind words. It truly means a lot to all of us.
We’re delighted to hear that you felt so warmly welcomed by Helena and that your experience with Dr. Aoife left you feeling informed, comfortable, and confident in your treatment. Creating a positive and trusting environment for our clients is always our top priority, so your feedback is incredibly rewarding.
We also really appreciate your recommendation to friends. It’s the highest compliment we could receive.
We look forward to welcoming you back to the Portlaoise clinic again soon!
Warmest thanks,
Team Eden Medical

Rated 5 out of 5 stars

Excellent service

Excellent service, would highly recommend. I go to Dr. Lydia and she is fabulous, always so helpful but what I really value is her sincere recommendations without being pushy or sales focused.

3 April 2026
Unprompted review
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Reply from Eden Medical Clinic

Hi Mairead,

Thank you so much for your kind words! We’re delighted to hear about your positive experience with Dr. Lydia. She truly cares about her patients, and it means a lot to know her genuine, thoughtful approach made such a difference for you. We really appreciate your recommendation and look forward to seeing you again soon! Have a lovely Easter weekend!

Warmest regards,
Team Eden Medical

Rated 5 out of 5 stars

great skin clinic

great skin clinic. would definitely return. thank you.

24 March 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Thank you so much for your lovely feedback! We’re delighted you had a great experience with us. It means a lot to hear you’d return, and we look forward to welcoming you back again soon!

Warmest regards,
Team Eden Medical

Rated 1 out of 5 stars

Put another substance than agreed on in my face and misplaced it all

Did a treatment and am very unhappy with their way of working. Even though the staff and doctor are friendly, a lot of things went incorrectly.

Communicated the treatments clearly in the consulting, also got it confirmed on whatsapp, talked about it again during the treatment.

First problem: under eye filler being clearly uneven. After pushing, came back the same day to get it corrected. Doctor directly said it was because the fatsack under my right eye was bigger so it can’t ever be even. A doctor could see this beforehand and say this during the consult so you have a choice is you want the treatment uneven or want a different approach.

Second mistake: told them they misplaced my left noisefold filler which leaves an extra weird bump instead of reducing the noise fold line. They then mentioned it should give it more time because the doctor put another substance in there than discussed beforehand. Besides it still being misplaced, I don’t think it should be allowed to just put something else than discussed and approved off beforehand in someones face. If the doctor mid appointment thinks something else would be better, you discuss that.

They offered to correct the noisefold again ,nice of them, but I wouldn’t go back there. So this leaves me with a decent amount that has been paid for incorrect treatments, on top with costs I’ll have to get it dissolved and done properly. For the prices they charge you should be able to expect precise and honest work.have had other things done and have never experienced something like this.

Offering adding more product as a solution when clearly it had been done wrong already is not a solution. I do not trust this clinic anymore to touch my face so offering a touch up is not valid compensation for putting other substances than agreed on in once face and besides that also misplacing it. Never had a clinic be so unprofessional before. They take no accountability at all and I now have to pay a lot to get this resolved by someone actually qualified, besides looking off for weeks since dissolving this will be a process on itself.

2 March 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Hi Veerle,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning this must feel.
We take all patient concerns seriously, especially when it comes to treatment outcomes and communication. We would genuinely appreciate the opportunity to review your case in detail and address the issues you’ve raised.
At present, we have not been able to locate your details in our system based on the name provided, so we kindly ask that you contact us directly on 1800 911 560 at your earliest convenience. This will allow us to investigate thoroughly and work towards an appropriate resolution.
Your experience matters to us, and we would really value the chance to assist you further.
Warmest regards,
Eden Customer Care Team

Rated 1 out of 5 stars

The worse ever clinic experience.

The worse ever clinic experience.
I had a Botox treatment here and the experience has been extremely disappointing. Before the procedure, the doctor assured me there would be no side effects, but unfortunately I experienced very bad side effects afterwards.

I was also told someone would call me to check in after the treatment, but that never happened. Instead, I received an email saying the manager would call me. Over the last few weeks there have been multiple excuses — she was sick, her child was sick, she lost her voice — and I was even asked to wait 40 minutes for a call that never came.

This level of service is completely unacceptable. The lack of follow-up and aftercare is disgraceful and very unprofessional, especially after a medical treatment where patients should feel supported and looked after. I would not recommend this place based on my experience.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Impersonal customer service.

Tried Eden to switch from other place was going to, to switch up the Botox type. Botox was not strong enough, and short of two weeks by two days. Previous place would accommodate my busy schedule. Eden would not. I found Eden very impersonal. Would not recommend with so many other places available. Customer service makes all the difference.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Over all customer service and experience was great. While receiving my procedure, Dr.Jessie was amazing- informative, gentle and kind! It was my first time with Eden and it was the smoothest and satisfying experience!
Highly recommend. Will be back

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I went to Dr Twanè on Thursday

I went to Dr Twanè on Thursday.
I just have to say she listened to my concerns and gave fantastic advice, and might I add the results are amazing 👏 🤩 she's such a sweet lady ❤️

19 February 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Thank you so much for sharing! We're so happy to hear Dr. Twane put you at ease and that you're thrilled with the results, We truly appreciate your kind words!

Team Eden Medical

Rated 5 out of 5 stars

EVERYTHING WAS EXPLAINED

EVERYTHING WAS EXPLAINED, from start to finish. I knew exactly what was going to happen, which eased my nerves. Dr Ali explained the procedure and the surgeon did exactly what was explained. I was very nervous but the whole experience was so much better than I could have ever expected. Everyone in the clinic answered all my questions (no matter how silly) nothing was an issue or too much. There was absolutely nothing more, the doctor or surgeon could have done to ease my mind. And as someone who is used to being in control, I felt really relaxed. The results are much more than I expected. Amazing from start to finish.

28 January 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Thank you so much for sharing your experience! We're so glad we could keep you informed and help you feel at ease. It means a lot to hear that the whole process went smoothly for you, We truly appreciate your trust and are looking forward to seeing you again soon!

Team Eden Medical.

Rated 5 out of 5 stars

Amazing

Amazing experience, friendly and knowledgable staff

8 February 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Thank you so much! We're thrilled you had an amazing experience, and we really appreciate your kind words about our team!


Team Eden Medical.

Rated 5 out of 5 stars

I can't fault Eden Medical

I can't fault Eden Medical!
From my first consultation to my first anti- wrinkle appointment, I was put at ease by their professionalism, friendliness and overall efficiency.
I was a little nervous about this experience but Doctor Mildred was so calm and professional that I felt totally relaxed. Delighted with the results and will definitely be returning for more treatments in the future. Thank you !

31 January 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Thank you so much for your wonderful review! We're so happy we could make you feel at ease from start to finish. We really appreciate your trust, and we cant wait to welcome you back for your future treatments!

Team Eden Medical

Rated 5 out of 5 stars

Excellent professional service

Excellent, experienced doctor and staff. Very professional all round and took the time to explain the procedure and manage expectations. I would highly recommend Dr Jessie .

21 January 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Thank you so much! We're please you had an excellent experience. We really appreciate your recommendation and are glad Dr.Jessie could put you at ease!


Team Eden Medical.

Rated 5 out of 5 stars

Love going to Eden medical in Cork for…

Love going to Eden medical in Cork for my anti wrinkle injections… dr Claire is absolutely fantastic! Highly recommend!

13 January 2026
Unprompted review
Eden Medical Clinic logo

Reply from Eden Medical Clinic

Thank you so much! We are delighted you enjoy your visits, and we really appreciate your recommendation. We can't wait to see you soon again!

Team Eden Medical.

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